This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations. 

This week’s Computer Weekly examines the growing threat from smartphones being targeted by hackers and viruses as the devices are increasingly used for work. Hospitality giant Mitchells & Butlers talks about its migration to the cloud and the CIO of Airbus discusses his IT priorities and how he spends €500m a year on IT. 

This white paper discusses a set of tools for effective business rule management. Learn how to author, deploy and manage critical business rules with greater speed and efficiency. 

This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million. 

Organisations need to start getting to grips with imminent changes to the supplier landscape; that way, they will be ready to move if and when the time is right. 

In this paper, you’ll find more details about the trends driving online marketing and advice on how to develop your online marketing strategy to reach goals and deliver maximum value from Web initiatives. 

In this expert e-guide, find out how social and mobile customer relationship management (CRM) are changing the CRM landscape. 

Read this white paper to learn how financial services firms can leverage social channels to better understand changing customer needs and interaction styles, develop products and services that address those changes, and create marketing campaigns that target these customers. 

This week’s Computer Weekly, we talk exclusively to Tesco CIO Mike McNamara about why the UK's biggest retailer is spending £150m on its online business. And, with the London 2012 Olympics only weeks away; we look at how IT testing is progressing. 

Over the course of several months in 2011, IDC conducted a research study to identify the opportunities and challenges to adoption of a new technology that changes the way in which traditional business solutions are implemented and used. The results of the study are presented in this white paper. 

The most successful organizations are able to identify opportunities for selfimprovement and conceive of changes that can make them more efficient, more successful and better equipped to achieve their goals. 

As demands on your infrastructure change, a plan for increased capacity, dynamic resource allocation, and mobility is a necessity. Without one, revenue could be at risk. Access this exclusive resource to learn how desktop virtualization may provide your organization with the ability to optimize provisioning and increase overall security. 

Read this paper and learn how SAP Sales OnDemand provides the solution that sales people need to win in today’s environment.