The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

Siemens product lifecycle management (PLM) Software for life sciences can help medical device manufacturers manage compliance requirements while supporting greater collaboration, ultimately reducing costs while improving patient outcomes. 

In this paper, you’ll find more details about the trends driving online marketing and advice on how to develop your online marketing strategy to reach goals and deliver maximum value from Web initiatives. 

Application performance monitoring (APM) is gaining traction in today's constantly changing and complex application environment. This paper outlines the increasing need for such a solution, offering insight into the five dimensions of modern APM, how to ensure a positive end-user experience, how to measure APM and so much more. 

Riverbed Cascade is a new type of tool that incorporates traffic monitoring, packet capture and protocol analysis to provide an application-aware view of the network. Download this white paper from NetMedia to learn how Riverbed Cascade can help to solve your IT performance challenges. 

Barcoding, also known as Automatic Identification (Auto ID), is a method of encoding information into a machine-readable pattern of predefined bar and space patterns that can be quickly and accurately read by a scanner and a computer. Read this white paper to learn how to incorporate barcoding into your everyday. 

This paper outlines the Oracle SOA Maturity Model and explains how the model is used to accelerate SOA adoption by identifying specific capabilities that are either completely lacking or which are lagging with respect to the other capabilities necessary for successful SOA adoption. 

Learn more about MPLS-based private/IP networks and how they are becoming mainstream in today’s organizations. Discover the challenges inherent to migration and learn what you must be able to monitor and manage when adopting this type of network. 

More than 90% of Fortune 1000 companies are not confident that they can completely failover to their remote data center within one hour. Given that the costs of downtime can be measured in millions of dollars per minute, companies with unreliable disaster recovery processes are taking a potentially fatal risk. 

Read about how Mayflex used IBM Cognos Express to replace a complex spreadsheet system, improve time-consuming budgeting and forecasting processes, compare actuals against budgets at various levels and save time for end-users through automatic system updates. 

As today’s threats move away from mass attacks to more targeted ones, using a complex range of techniques to penetrate through traditional security measures, organizations must take a more proactive and preventative approach. This paper explores how integrity control plays a key role in defending networks with application and change control.   

Companies that are able to measure the competency of their workforce can then take proactive steps to cultivate a high-performing, talented workforce. Read this paper to discover strategies for evaluating and improving your workforce competency.