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Overhauling a Legacy Contact Center: Starting Steps by Five9
May 10, 2013 - (Free Research)
Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.
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Understanding and Managing the Risk of Change by Global Knowledge
June 17, 2011 - (Free Research)
A flexible, adaptable and scalable IT infrastructure means that change is the only constant. Access this exclusive resource for an in-depth definition of change management and tactics for increasing your ROI via the change process.
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Computer Weekly – 7 May 2013:Public cloud is ready for business by ComputerWeekly.com
May 07, 2013 - (Free Research)
In this week's Computer Weekly: Amazon and Microsoft earn $5bn in public cloud revenue – we ask if public cloud is now ready for the mainstream. Banks face huge challenges replacing legacy IT – but is the short-term nature of CIOs hindering progress? And we look at how user experience can deliver return on investment for IT. Read the issue now.
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Transcript: The Changing Role of the CIO by Hewlett-Packard Company
April 02, 2013 - (Free Research)
This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
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The Changing Role of the CIO by Hewlett-Packard Limited
November 28, 2012 - (Free Research)
This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
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Worst Practices in SOA Implementation: Why Service-Oriented Architectures Fail by Information Builders Inc.
(E-mail this company)
October 2007 - (Free Research)
Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices.
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Is the Back Office Ready for a Technology Refresh by Transverse
May 2009 - (Free Research)
In order to remain competitive and grow, service providers must increase revenue through value-added services and build innovative new business models, while reducing capital and operating expenses. Read this presentation transcript, taken from the mediacast of the same name, to learn more.
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Oracle IT Modernization Series Modernization: The Path to SOA by Oracle Corporation
August 2008 - (Free Research)
IT organizations are under increasing pressure to reduce costs while at the same
time increase their ability to react to ongoing business demands. To achieve this they need to take advantage of the cost savings and flexibility of a service-oriented architecture (SOA). Read this white paper to learn about more about SOA and its benefits.
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Why ITIL® is Important by Global Knowledge
April 2012 - (Free Research)
Discover what the Information Technology Infrastructure Library (ITIL) is and what benefits your organization can gain from leveraging this set of best practices, such as improved service delivery and increased agility.
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Step-by-step Guide to Migrating from Exchange 2003 to Exchange 2010 by Mimecast
June 2011 - (Free Research)
While Exchange 2010 promises to offer enhanced communication and collaboration capabilities, the migration process can still be a challenge for even the most diligent IT professional. Take a look at this e-book from the editors at SearchExchange.com for a top-to-bottom, expert analysis of the Exchange migration process.
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Top strategies to master an Exchange 2010 migration by Mimecast
May 2012 - (Free Research)
Find out how you can avoid the most common mistakes that Exchange admins make when migrating to Exchange 2010 in this e-guide. Plus, gain tips for how to properly document and plan your migration.
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Aviva Case Study Video by Workday
March 2013 - (Free Research)
In this short video, an HR leader at one of the world's largest insurance companies discusses how and why his company switched to cloud-based SaaS HR systems.
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How to Choose a Manufacturing System by Sage Software
January 2012 - (Free Research)
In this white paper, learn how Sage Software has successfully structured their manufacturing system to deliver useful information to enterprises needing to upgrade from legacy and manual systems.
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Top 10 Reasons Customers Choose SAP for Business Transformation by SAP America, Inc.
January 2006 - (Free Research)
SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.
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Private Cloud Computing E-Zine Vol. 2: Building Blocks and Roadblocks by SearchCloudComputing.com
May 2011 - (Free Research)
As public clouds have gain popularity among the IT industry, private cloud has begun to catch the eyes of IT pros, particularly those who want greater self-service and automation but worry about data security. However, many still remain apprehensive about what this platform has to offer. Gain insight on private cloud challenges and overcoming them.
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IBM PureApplication System Data Sheet by IBM
March 2013 - (Free Research)
This data sheet introduces an application platform system that comes with integrated expertise, allowing you to reduce IT inefficiencies, simplify management, speed the development and delivery of new services, and more.
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Implement BPM for Quick ROI: See how NACCO Materials Handling Group did it in 15 days by IBM
October 2011 - (Free Research)
NACCO Materials Handling Group implemented new BPM processes for engineering change notification (ECN) and product cost authorization to automate and improve efficiency. Attend this webcast to learn how the ECN was designed, developed and deployed in 15 days, and how NACCO extended this process to all ECNs (both new and existing).
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Build the Intelligent, Integrated Enterprise by Red Hat
April 2012 - (Free Research)
Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions.
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The world is changing: are you ready to compete? by IBM
December 2012 - (Free Research)
This resource offers guidance to help you create a more optimized IT environment based on business outcomes. Inside, learn about the new requirements of IT, discover five best practices that are driving success, and more.
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Introducing the New SPARC SuperCluster T4-4 E-Book by Oracle Corporation
April 2012 - (Free Research)
View this e-book to see how the new SPARC SuperCluster T4-4 combines the very best of Oracle’s high-performance technologies in a single machine – giving you an engineered system that is designed, tested and optimized to handle the most complex multi-tier workloads with unparalleled ease.
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