Change Customers employee White Papers, Change Customers employee Software, Change Customers employee Research, Hardware and Services

Creating the hybrid organisation: Making public and private sector organisations relevant in the new economy by ComputerWeekly.com

June 15, 2010 - (Free Research)

This paper aims to explore the role and relevance of organisations in a future defined by economic uncertainty, changing workforce demographics, globalisation and rapid developments in social and business technologies.

(WHITE PAPER)

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The Future of Loyalty by SAP America, Inc.

December 31, 2011 - (Free Research)

Read this paper to learn how the changing face of customer loyalty is affecting retailers now and in the future. Learn how to gain advantage from more adept use of technology and data, and the importance of effective customer insight to stay attuned to fast-changing customer behavior and sentiments.

(WHITE PAPER)

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Building a Clear and Socially Connected Enterprise by SAP America, Inc.

December 31, 2010 - (Free Research)

Read this white paper to learn how financial services firms can leverage social channels to better understand changing customer needs and interaction styles, develop products and services that address those changes, and create marketing campaigns that target these customers.

(WHITE PAPER)

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The Banking Industry Architecture Network and TOGAF by ComputerWeekly.com

February 20, 2012 - (Free Research)

This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture.

(ESSENTIAL GUIDE)

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The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com

September 05, 2011 - (Free Research)

Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report.

(IT BRIEFING)

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10 Warning Signs that Your ERP System is Killing Your Business by Plex Systems

April 10, 2009 - (Free Research)

This paper describes the warning signs that an ERP system is killing a business, and suggests how companies can thrive with a new approach to business systems.

(WHITE PAPER)

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Overcoming Today's Top 5 Software Development Process Challenges with SCM by AccuRev

November 11, 2011 - (Free Research)

Watch this webcast to explore the top five process challenges that software development teams face today.

(WEBCAST)

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Enabling Enterprise Mobility: Transform the Mobile Computing Environment by Hewlett-Packard Limited

January 04, 2012 - (Free Research)

Access this whitepaper to learn more about enterprise mobility: the changes, effects, and adoption.

(WHITE PAPER)

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Realizing The True Payoffs of Speech Analytics by Enkata Technologies

April 25, 2012 - (Free Research)

This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight.

(WHITE PAPER)

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CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.

July 15, 2011 - (Free Research)

The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.

(WHITE PAPER)

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Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc.

November 2007 - (Free Research)

In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs.

(WHITE PAPER)

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CW+: Quocirca report: Digital Britain – opportunities and risks for UK businesses by ComputerWeekly.com

September 2010 - (Free Research)

Digital Britain is the UK government’s strategic vision for the UK digital economy. While social inclusion and rights protection are major themes, the plans will also have a significant impact on businesses.

(WHITE PAPER)

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Advanced Case Management for Smarter Energy and Utilities by IBM

October 2010 - (Free Research)

<p>Read this paper to gain an approach to unifying utility company's information, processes and people to gain a 360-degree view of contracts, work orders and so much more, effectively enabling employees to make better-informed decisions which then reduce costs and elevate efficiency. Learn how case management can make your business smarter.</p>

(WHITE PAPER)

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Transforming Applications for the Secure, Context-Aware, Instant-On Connected World by Hewlett-Packard Limited

January 2012 - (Free Research)

Uncover how Instant-On Enterprises are transforming applications for a secure, context aware, connected environment at work, home, play or on the road.

(WHITE PAPER)

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Expert guide: How to design job roles and plan careers structures in the IT department by ComputerWeekly.com

November 2010 - (Free Research)

Somewhere between our in-depth consultants’ guides and our short AnalystNotes that discuss specific aspects of IT careers, there is a need for an up-to-dateoverview of IT career structures. This is it.

(WHITE PAPER)

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VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company)

VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.

(SOFTWARE PRODUCT)

Streamline IT Management to Improve Business Processes by CA Technologies.

April 2012 - (Free Research)

Access this webcast to learn how Lexmark International, a company with offices in over 170 companies, was able to streamline IT management to improve overall business processes. Discover the importance of 360-degree visibility into all aspects of the business and how modernizing IT management leads to benefits such as higher customer retention.

(WEBCAST)

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The Next Generation Of Knowledge Worker Processes Will Dominate Enterprises by IBM

October 2010 - (Free Research)

This paper shows the shifting mindset surrounding case management, offering up the results of surveys with 155 global case management influencers and decision-makers on how they view this concept. Learn why older process automation approaches based on archaic mass production concepts are no longer viable in today's era of people-driven processes.

(WHITE PAPER)

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The Steps to Building a High-Performance Culture by SuccessFactors

April 2012 - (Free Research)

In this paper you will uncover the steps to building a high performance culture within your business.

(WHITE PAPER)

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Beyond the Checkbox: A Sustainable Approach to Access Certification by Aveksa

December 2011 - (Free Research)

This white paper shows you how to create a sustainable approach to access certifications and discusses how it enables your company to establish full visibility of user entitlements and roles and automate access certifications and compliance reporting.

(WHITE PAPER)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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Coaching Techniques for Dealing with Underperformers by Global Knowledge Network, Inc.

May 2004 - (Free Research)

People do not perform at their job for one of two reasons: either they can't or they won't. The second type of employee is the one we will address in this paper- the employee who chooses not to do his or her job for whatever reason.

(WHITE PAPER)

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Microsoft SharePoint Server 2010: What's New and What's Changed? by Global Knowledge

March 2010 - (Free Research)

SharePoint 2010 is the next step for companies that want to provide their employees the tools and information they need to be effective and efficient in the workplace. Learn the changes and improvements made to the six functional areas of SharePoint 2010 and how they come together to benefit your organization.

(WHITE PAPER)

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High Availability for Business-Critical IT Services Using Oracle's Sun SPARC Enterprise M-Series Servers by Oracle Corporation

May 2010 - (Free Research)

Oracle’s Sun SPARC Enterprise M-Series servers, Oracle® Solaris, Oracle Solaris Cluster, and educational and professional services from Oracle can help organizations maximize the availability of business-critical IT services. Continue reading to learn more.

(WHITE PAPER)

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High Availability for Business-Critical IT Services Using Oracle's Sun SPARC Enterprise M-Series Servers by Oracle Corporation

May 2010 - (Free Research)

(WHITE PAPER)

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