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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc..
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Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters

February 20, 2009 - (Free Research)
Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers. 
(WHITE PAPER) READ ABSTRACT |

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters

December 31, 2008 - (Free Research)
This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. 
(WHITE PAPER) READ ABSTRACT |

Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters

May 31, 2007 - (Free Research)
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. 
(WHITE PAPER) READ ABSTRACT |

Agile, Secure, Reliable: World-Class Customer Service in the Cloud by Oracle Corporation

January 02, 2014 - (Free Research)
The following e-book outlines the extensive benefits to moving customer service to the cloud. 
(WHITE PAPER) READ ABSTRACT |

Agile, Secure, Reliable: World-Class Customer Service in the Cloud by Oracle Corporation

October 29, 2013 - (Free Research)
The following e-book outlines the extensive benefits to moving customer service to the cloud. 
(EBOOK) READ ABSTRACT |

Best Buy Supports New Line of Business and World-Class Sales Force by Microsoft

August 06, 2010 - (Free Research)
In this case study you’ll learn how Best Buy for Business considered several options, including expanding its internally developed retail application, adopting a hosted CRM solution through Salesforce.com, or implementing Microsoft Dynamics™ CRM. In the end, the solution was clear. 
(CASE STUDY) READ ABSTRACT |

Computer Weekly - 8 May 2012: The changing face of retail IT by ComputerWeekly.com

May 08, 2012 - (Free Research)
In this week’s Computer Weekly, we look at the IT challenges facing retailers, as consumers turn increasingly to web and mobile shopping channels. Oracle president Mark Hurd talks about how the supplier intends to simplify IT infrastructures. And new government CIO Andy Nelson discusses how he plans to transform Whitehall IT. Read the issue now. 
(EZINE)

Not Small Change: World-class Financial Automation Delivers Dramatic Benefits (BusinessWeek Research Services) by SAP America, Inc.

March 16, 2009 - (Free Research)
This white paper by BusinessWeek and SAP discusses how replacing manual and disjointed financial processes with an enterprise wide system cuts costs and improves operational performance. Automated financial value chains can reduce costs by up to 45 percent and improve productivity by up to 50 percent. 
(WHITE PAPER) READ ABSTRACT |

The A to Z of Mobile Workforce Scheduling Optimization by ClickSoftware

December 31, 2011 - (Free Research)
This resource offers key advice and recommendations for strategically choosing and implementing an effective mobile workforce scheduling optimization strategy. Continue reading to learn all you need to know to realize workforce scheduling success today. 
(WHITE PAPER) READ ABSTRACT |

World-Class Storage Team Solves Top Challenges in a Large-Scale SANscreen Deployment by NetApp

March 24, 2010 - (Free Research)
Angelica Brown led a world-class team of storage technologists supporting one of the largest online storage infrastructures. She implemented best-of-breed storage resource management tools to help increase staff efficiency. This is where SANscreen® comes in. 
(CASE STUDY) READ ABSTRACT |

CW+ Open Group: World-class enterprise architecture by ComputerWeekly.com

October 15, 2010 - (Free Research)
This White Paper is intended to help organizations who are attempting to set up an enterprise architecture practice. It shows how organizations can use a modular, iterative, and incremental approach in order to develop an architectural capability that is otherwise a large and complex undertaking. 
(WHITE PAPER) READ ABSTRACT |

CRM Analytics: Making the Most of Salesforce data to increase sales efficiency by SearchCRM

April 02, 2013 - (Free Research)
View this white paper to unlock the power behind CRM analytics. It explains how you can develop a view of the customer by analyzing social media data. Find out how to make the most of tweets and Facebook postings by reading this resource now. 
(WHITE PAPER) READ ABSTRACT |

Mastering New Challenges in Text Analytics: Making Unstructured Data Ready for Predictive Analytics by SPSS Inc. Worldwide Headquarters

February 20, 2009 - (Free Research)
This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions. 
(WHITE PAPER) READ ABSTRACT |

World-Class EA: The Agile Enterprise by ComputerWeekly.com

February 11, 2013 - (Free Research)
Agile is about more than software development, it's a mindset. This report from the Open Group explains how to apply agile techniques and best practices to the enterprise. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Reinventing the Branch Office by IBM

April 22, 2014 - (Free Research)
Join Darrell Royal, Executive Vice President of Imagine Solutions and David Jenness, Market Segment Manager for Capture and Imaging from IBM, as they reveal how with the right image capture solution you can empower your branch offices to act as onramps to the customer digital experience, reinvent branch offices, and more. 
(VIDEO) READ ABSTRACT |

ITIL: The building blocks of an ITSM strategy by FrontRange Solutions Inc.

January 06, 2012 - (Free Research)
Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations. 
(EGUIDE) READ ABSTRACT |

Customer Success Story: Sony Online Replaces Oracle with EnterpriseDB by EnterpriseDB Corporation

April 29, 2009 - (Free Research)
Read this customer success story to discover why Sony Online Entertainment replaced it's existing Oracle database solution with EnterpriseDB's Postgres Plus® Advanced Server, providing enhanced performance, scalability, and cost savings. 
(CASE STUDY) READ ABSTRACT |

Assessing Your Cloud Backup Opportunity: A guide to addressing 7 key questions about your customers by Asigra

December 30, 2011 - (Free Research)
<p>This resource details seven questions and discussion points you should consider before integrating cloud backup into your service offerings. </p> 
(WHITE PAPER) READ ABSTRACT |

Actuate OnPerformance How to Turn on World-Class Performance Management Using SaaS by Actuate

January 2008 - (Free Research)
For many organizations, implementing a Performance Management initiative properly requires not only developing good business strategies and aligning the key indicators that drive success, but also involves overcoming internal operational challe... 
(WHITE PAPER) READ ABSTRACT |

Thomas Concrete Constructs a World-Class IT Platform with Nimble Storage by Nimble Storage

July 2013 - (Free Research)
This short case study reveals how one organisation easily and affordably deployed a storage solution that integrates flash-optimised storage and data protection. 
(CASE STUDY) READ ABSTRACT |

Building a World-Class Supply Chain – New Insights from Chemical & Petroleum Producers by IBM

February 2011 - (Free Research)
Learn what leading companies do differently to outperform their peers. From strategy decisions to investment in information technology and performance measurement systems, MPI’s latest research explains how your company can realize tangible returns though greater flexibility and improved delivery performance. 
(WHITE PAPER) READ ABSTRACT |

Cash In On Your Old PBX System by Cisco Systems, Inc.

May 2010 - (Free Research)
Learn how this offer can help your organization to: Reduce monthly operational and management expenses, improve your customers' experiences and staff productivity, and add new voice services that enhance your business. View this now to learn more about Cisco Unified Communications. 
(PRODUCT OVERVIEW)

Dimension Data Helps South Carolina Department of Social Services Achieve Rapid Network Upgrade and Maintain Top Performance with Uptime Powered by Cisco Services Support by Dimension Data

February 2010 - (Free Research)
Faced with limited time and money to upgrade its network and network support, the South Carolina Department of Social Services determined it needed a new services partner to provide world-class expertise and support. Learn how they used Uptime powered by Cisco Services to achieve a seamless upgrade of their network infrastructure and more. 
(CASE STUDY) READ ABSTRACT |

On-Demand Hosting Provider SoftLayer Relies On Adaptec by Adaptec, Inc.

October 2009 - (Free Research)
When On-Demand Hosting Provider SoftLayer needed a single provider of SATA/SAS who offered the flexibility they needed, they turned to Adaptec. 
(CASE STUDY) READ ABSTRACT |

Train with the Worldwide Leader in Authorized Cisco Training by Global Knowledge Network, Inc.

February 2006 - (Free Research)
Customers rely on us to deliver quality learning products and services featuring superior instruction and training. Cisco trusts Global Knowledge, the world's largest Cisco Learning Solutions Partner, to deliver expert instruction to a worldwide network of learners and to be the primary training provider for their Associate Sales Engineers. 
(E-LEARNING TUTORIAL) READ ABSTRACT |

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