Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Social channels changing contact center certification by Salesforce.com March 20, 2012 - (Free Research) In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.  (EGUIDE) READ ABSTRACT |

Improving Identity and Access Management in an SAP Environment by Quest Software, now a part of Dell May 06, 2010 - (Free Research) In this new Quest white paper, see why splitting identity management work is not only frustrating, pointless and inefficient, but it’s also completely unnecessary. Learn how to easily manage your Active Directory and SAP environments, how to eliminate redundant work, and how automation makes security stronger and auditing simple.  (WHITE PAPER) READ ABSTRACT |

NetWrix Active Directory Change Reporter - Free! by NetWrix Corporation July 15, 2010 - (Free Research) Active Directory change auditing is an important procedure for tracking unauthorized changes and errors to AD configurations. NetWrix AD Change Reporter automates the auditing process to promote both security and compliance.  (DOWNLOAD) READ ABSTRACT |

PowerBroker Auditor for Active Directory: Real-Time Change Control for Active Directory by BeyondTrust Corporation April 29, 2013 - (Free Research) Uncover the details of a solution that can help you track the who, what, where, and when for every change made to your Active Directory and Group Policy configurations, helping you maintain compliance and centralize control.  (TRIAL SOFTWARE) READ ABSTRACT |

Stikeman Elliott LLP: IT Team Offers Legal Team More Functionality in their BlackBerry Smartphones by BlackBerry September 16, 2011 - (Free Research) Access this case study to learn how a busy, mobile legal team successfully developed a Blackberry application to easily look up contact lists, access internal information about their firm and have an emergency communications system in place.  (CASE STUDY) READ ABSTRACT |

The Seven Common Challenges of Administering Active Directory by NetIQ Europe May 18, 2011 - (Free Research) This white paper will out line the 7 common challenges you might face while trying to implement Active Directory securely. You will also learn some helpful tips that will assist you with these difficulties.  (WHITE PAPER) READ ABSTRACT |

PowerBroker Change Manager for Active Directory: Continuous Protection for Active Directory by BeyondTrust Corporation April 30, 2013 - (Free Research) Achieve continuous protection and change control management capabilities for Active Directory by downloading your free 30-day trial of PowerBroker Change Manager for Active Directory.  (TRIAL SOFTWARE) READ ABSTRACT |

PowerBroker Recovery for Active Directory: Continuous Recovery for Active Directory by BeyondTrust Corporation April 30, 2013 - (Free Research) Uncover a solution available that monitors and backs up changes in your Active Directory environment, helping your recovery efforts should an unwanted change occur.  (TRIAL SOFTWARE) READ ABSTRACT |

CRM Buyer’s Guide – 2011 Edition by SearchCRM June 02, 2011 - (Free Research) Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.  (EBOOK)

Integrating Information Labeling and Microsoft Active Directory Rights Management Services (AD RMS) by TITUS November 12, 2010 - (Free Research) This white paper examines the challenges of content protection and user acceptance of content protection technology. It provides an overview of Microsoft's Active Directory Rights Management Services (AD RMS) and its integration with Titus' Document Classification and Message Classification product suites.  (WHITE PAPER) READ ABSTRACT |

The Active Directory Management and Security You've Always Dreamed Of by Dell Software Group (E-mail this company) January 09, 2013 - (Free Research) Discover why Windows' native security doesn't fulfill the needs of today and get help achieving the Windows and Active Directory management and security you've always hoped for – and needed.  (WHITE PAPER) READ ABSTRACT |

Goodman's LLP Case Study: Law Firm Plans for Contingencies with Indispensible BlackBerry Smartphones by BlackBerry September 16, 2011 - (Free Research) Access this case study to learn how a company deployed WIC Messenger to automatically push an up-to-date list of PINs to each BlackBerry smartphone so users could easily contact each other in the event of a power outage or email service disruption.  (CASE STUDY) READ ABSTRACT |

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp. February 17, 2010 - (Free Research) Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them.  (WHITE PAPER) READ ABSTRACT |

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc. There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.  (SOFTWARE PRODUCT)

Recovery Manager for Active Directory by Quest Software, now a part of Dell Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error.  (ASP & SOFTWARE PRODUCT)

Self-Management of Passwords (SMOP) Version 1.1 by turbo-IT Corporation May 17, 2011 - (Free Research) Active Directory users often have their accounts locked out or forget their passwords.  This download empowers users to perform self service password resets and unlock their accounts eliminating helpdesk calls resulting in increased productivity and reduced costs.  (DEMO) READ ABSTRACT |

Active Directory Change Reporter Download - 20 Day Evaluation! by NetWrix Corporation July 20, 2010 - (Free Research) Download this 20 day evaluation version of the Active Directory Change Reporter.  This download includes both the standard and enterprise editions.  Just select between the Basic (standard) or Full-featured (Enterprise) modes in the setup wizard or in the Start Menu.  (TRIAL SOFTWARE) READ ABSTRACT |

Best Practices for NT to Active Directory Migration by Quest Software, now a part of Dell April 2008 - (Free Research) This document provides best practices for migration from NT to Active Directory. Note that it is not a substitute for Aelita Domain Migration Wizard's User's Guide and on-line help, which contain detailed information on the tool and its options.  (WHITE PAPER) READ ABSTRACT |

Restructuring, Consolidating, and Merging Active Directory, What You Need to Know Before Your Start by Quest Software, now a part of Dell March 2012 - (Free Research) Access this white paper that presents critical planning decisions and considerations for merging, restructuring, or consolidating active directory domains.  (WHITE PAPER) READ ABSTRACT |

Overhauling a Legacy Contact Center: Starting Steps by Five9 May 2013 - (Free Research) Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.  (EGUIDE) READ ABSTRACT |

Solution Summary  - Secure Cloud by Radiant Logic, Inc. February 2011 - (Free Research) This paper describes how virtualization solves the issue of directory integration with an approach that is cost effective, non-intrusive, and easy to deploy. By externalizing identities into an interoperable service that can be accessed by a variety of applications, enterprises can deliver services to internal and external users at faster speeds.  (WHITE PAPER) READ ABSTRACT |

Under the Hood: Updates and Improvements in Active Directory Tools for Windows Server 2012 by Global Knowledge August 2012 - (Free Research) Read this in-depth resource to learn the ins and outs of the updates in active directory tools for Windows Server 2012  (WHITE PAPER) READ ABSTRACT |

What’s New in Windows Server 2008 R2: Active Directory, Group Policy and Terminal Services by Dell and Microsoft June 2011 - (Free Research) In this presentation transcript, IT author Jonathan Hassell walks you through some of the key changes made to R2 in three key areas: Active Directory, Group Policy and Terminal Services.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

What’s New in Windows Server 2008 R2: Active Directory, Group Policy and Terminal Services by Dell and Microsoft December 2009 - (Free Research) In this presentation transcript, IT author Jonathan Hassell walks you through some of the key changes made to R2 in three key areas: Active Directory, Group Policy and Terminal Services.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems April 2008 - (Free Research) By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.  (WHITE PAPER) READ ABSTRACT |

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