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Social channels changing contact center certification by Salesforce.com

March 20, 2012 - (Free Research)
In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications. 
(EGUIDE) READ ABSTRACT |

Improving Identity and Access Management in an SAP Environment by Dell Software

May 06, 2010 - (Free Research)
In this new Quest white paper, see why splitting identity management work is not only frustrating, pointless and inefficient, but it’s also completely unnecessary. Learn how to easily manage your Active Directory and SAP environments, how to eliminate redundant work, and how automation makes security stronger and auditing simple. 
(WHITE PAPER) READ ABSTRACT |

NetWrix Active Directory Change Reporter - Free! by Netwrix Corporation

July 15, 2010 - (Free Research)
Active Directory change auditing is an important procedure for tracking unauthorized changes and errors to AD configurations. NetWrix AD Change Reporter automates the auditing process to promote both security and compliance. 
(DOWNLOAD) READ ABSTRACT |

Stikeman Elliott LLP: IT Team Offers Legal Team More Functionality in their BlackBerry Smartphones by BlackBerry

September 16, 2011 - (Free Research)
Access this case study to learn how a busy, mobile legal team successfully developed a Blackberry application to easily look up contact lists, access internal information about their firm and have an emergency communications system in place. 
(CASE STUDY) READ ABSTRACT |

The Seven Common Challenges of Administering Active Directory by NetIQ Europe

May 18, 2011 - (Free Research)
This white paper will out line the 7 common challenges you might face while trying to implement Active Directory securely. You will also learn some helpful tips that will assist you with these difficulties. 
(WHITE PAPER) READ ABSTRACT |

CRM Buyer’s Guide – 2011 Edition by SearchCRM

June 02, 2011 - (Free Research)
Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market. 
(EBOOK)

Integrating Information Labeling and Microsoft Active Directory Rights Management Services (AD RMS) by TITUS

November 12, 2010 - (Free Research)
This white paper examines the challenges of content protection and user acceptance of content protection technology. It provides an overview of Microsoft's Active Directory Rights Management Services (AD RMS) and its integration with Titus' Document Classification and Message Classification product suites. 
(WHITE PAPER) READ ABSTRACT |

Netwrix Auditor Enterprise Edition by Netwrix Corporation

October 09, 2013 - (Free Research)
When diagnosing the cause of your Active Directory problems, native auditing won't show you the complete picture of exactly what changed before your problems started. Netwrix Auditor does what native auditing can't: Download your free 20-day trial of Netwrix Auditor today. 
(TRIAL SOFTWARE) READ ABSTRACT |

Recovery Manager for Active Directory by Dell Software

Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error. 
(ASP & SOFTWARE PRODUCT)

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms. 
(SOFTWARE PRODUCT)

Best Practices for NT to Active Directory Migration by Dell Software

April 2008 - (Free Research)
This document provides best practices for migration from NT to Active Directory. Note that it is not a substitute for Aelita Domain Migration Wizard's User's Guide and on-line help, which contain detailed information on the tool and its options. 
(WHITE PAPER) READ ABSTRACT |

Goodman's LLP Case Study: Law Firm Plans for Contingencies with Indispensible BlackBerry Smartphones by BlackBerry

September 2011 - (Free Research)
Access this case study to learn how a company deployed WIC Messenger to automatically push an up-to-date list of PINs to each BlackBerry smartphone so users could easily contact each other in the event of a power outage or email service disruption. 
(CASE STUDY) READ ABSTRACT |

Active Directory Change Reporter Download - 20 Day Evaluation! by Netwrix Corporation

July 2010 - (Free Research)
Download this 20 day evaluation version of the Active Directory Change Reporter.  This download includes both the standard and enterprise editions.  Just select between the Basic (standard) or Full-featured (Enterprise) modes in the setup wizard or in the Start Menu. 
(TRIAL SOFTWARE) READ ABSTRACT |

Self-Management of Passwords (SMOP) Version 1.1 by turbo-IT Corporation

May 2011 - (Free Research)
Active Directory users often have their accounts locked out or forget their passwords.  This download empowers users to perform self service password resets and unlock their accounts eliminating helpdesk calls resulting in increased productivity and reduced costs. 
(DEMO) READ ABSTRACT |

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp.

February 2010 - (Free Research)
Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them. 
(WHITE PAPER) READ ABSTRACT |

Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance by Avaya

November 2013 - (Free Research)
This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions. 
(WHITE PAPER) READ ABSTRACT |

SmartDL 4.0, Dynamic Group Management by Imanami

August 2006 - (Free Research)
Distribution list changes happen frequently and often slip through the cracks decreasing your control over network access rights. This free trial IT download increases the accuracy of distribution lists and security groups with an automated solution. 
(TRIAL SOFTWARE)

Managing Risk in an Active Directory Integrated Virtualized Environment by Dell Software

February 2014 - (Free Research)
Read this exclusive resource to find out about the security risks of Active Directory integrated virtualization. 
(WHITE PAPER) READ ABSTRACT |

Solution Summary  - Secure Cloud by Radiant Logic, Inc.

February 2011 - (Free Research)
This paper describes how virtualization solves the issue of directory integration with an approach that is cost effective, non-intrusive, and easy to deploy. By externalizing identities into an interoperable service that can be accessed by a variety of applications, enterprises can deliver services to internal and external users at faster speeds. 
(WHITE PAPER) READ ABSTRACT |

What’s New in Windows Server 2008 R2: Active Directory, Group Policy and Terminal Services by Dell and Microsoft

June 2011 - (Free Research)
In this presentation transcript, IT author Jonathan Hassell walks you through some of the key changes made to R2 in three key areas: Active Directory, Group Policy and Terminal Services. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

What’s New in Windows Server 2008 R2: Active Directory, Group Policy and Terminal Services by Dell and Microsoft

December 2009 - (Free Research)
In this presentation transcript, IT author Jonathan Hassell walks you through some of the key changes made to R2 in three key areas: Active Directory, Group Policy and Terminal Services. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Top 12 Most Difficult Active Directory Management Tasks by Dell Software

October 2008 - (Free Research)
This paper explains the top 12 Most Difficult Active Directory Management Tasks and provides solution for making them easier. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

The New Learning Content Model: How Content Management Challenges Are Changing the Way Learning Content Is Purchased, Deployed and Managed by Plateau System LTD.

March 2008 - (Free Research)
With dynamic learning essential to meeting an entire new era of challenges, organizations simply can't afford to base their learning budget on their best guess about who, when, and how their employees will use eLearning content. 
(WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

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