Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

ExtraView Enterprise by Extraview Corporation ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements.  (ASP & SOFTWARE PRODUCT)

Elementool Bug Tracking Keeps Software Fixes on Course by Elementool, Inc. January 2008 - (Free Research) Can you list all the issues your software team is working on? Can you sort them by severity, priority, features affected, and other criteria? Can you show the histories of all related actions? This article details how Elementool Bug Tracking can help.  (ARTICLE) READ ABSTRACT |

JIRA 4.1.2 by Atlassian August 2010 - (Free Research) IT Problem: JIRA provides issue tracking and project tracking for software development teams to improve code quality and the speed of development. Combining a clean interface for organising issues with customisable workflows, JIRA is the perfect fit for your team.  (DOWNLOAD)

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

Issue Tracking in an Agile Development Environment by CollabNet October 2010 - (Free Research) The term "issue tracking software" is often associated with bug trackers. Yet in software development, the definition of an "issue" is much broader. As more organizations embrace Agile methods for development, they’re turning to agile project management tools to help manage the many issues that arise during the course of a software release cycle.  (WHITE PAPER) READ ABSTRACT |

Ted the Developer Episode 2 - An Animated Story by IBM December 2010 - (Free Research) Collaboration is key to any successful development process, and giving your team members a unified vision of your latest build can streamline your application release. View this video to learn how collaborative technology can create a unified vision of all work items related to a build, facilitating more informed business decisions.  (WEBCAST) READ ABSTRACT |

How are Agile testing and traditional testing different? Interview with George Dinwiddie – Part 1 by IBM November 2011 - (Free Research) How is Agile testing different from traditional testing? In this tip guide, you'll learn the differences in techniques between traditional and Agile testing and learn how to gain the Agile testing skills needed to become an expert yourself.  (EGUIDE) READ ABSTRACT |

BuilderMT Increases Customer Satisfaction from 66% to 90% in Less than a Year with Parature by Parature, Inc. February 2008 - (Free Research) BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency.  (CASE STUDY) READ ABSTRACT |

Scribe - Equinox Fitness Case Study by Scribe Software Corporation March 2008 - (Free Research) Active and prospective members have diverse needs and interests, and Equinox uses two primary applications to adress them.  (CASE STUDY) READ ABSTRACT |

Ted the Developer Episode 1 - An Animated Story by IBM November 2010 - (Free Research) This webcast introduces a technology that provides developers with a collaborative platform for tracking code, enhancement requests, defects, and project status. Watch now to learn how development teams can store source code, bug reports, and work items in a central repository for a unified vision of all projects.  (WEBCAST) READ ABSTRACT |

IBM Rational Team Concert Evaluation Guide by IBM October 2010 - (Free Research) Explore the comprehensive features and functions that the Rational Team Concert tool offers, including integrated work item tracking, source control, continuous builds, agile planning and reporting, and more.  (WHITE PAPER)

Implementing Database Development: Best Practices for Oracle by Quest Software, now a part of Dell April 2008 - (Free Research) Quest Software offers a set of guiding principles to help organizations establish a methodology for best practices.  (WHITE PAPER) READ ABSTRACT |

Move Web Application Security Testing into Your Development Cycle by IBM October 2008 - (Free Research) This paper focuses on the role developers can play in solving Web application security issues, and it details how IBM Rational® AppScan® Developer Edition software can enable them to do so.  (WHITE PAPER)

CollabNet Success Story: Red Gate Software by CollabNet October 2011 - (Free Research) In order to maximize the benefits of a Scrum framework, software development teams need the right tools. Read this case study to find out how Red Gate Software implemented Scrum tools that gave them a shared framework and vocabulary, and improved transparency.  (WHITE PAPER) READ ABSTRACT |

MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent by Microsoft September 2008 - (Free Research) Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent.  (CASE STUDY)

TUFF SHED Builds Productivity with Tracking Solution by AT&T Corp October 2011 - (Free Research) In this case study discover how TUFF SHED, a leading provider of installed storage buildings and garages, implemented TeleNav Vehicle Tracker™ from AT&T to help the company improve the productivity of its workforce and better monitor its fleet.  (CASE STUDY) READ ABSTRACT |

Balancing Risk and Complexity with Quality Management by IBM March 2011 - (Free Research) This white paper shows you how a combined IBM and Wind River quality management solution can help you deliver higher-quality products to the marketplace faster.  (WHITE PAPER) READ ABSTRACT |

Salesforce.com's Service Cloud for Dummies by Salesforce.com April 2010 - (Free Research) Salesforce.com's Service Cloud doesn’t just track and resolve customer service cases. It lets you participate in the online conversations about your products and services. Now, try the Service Cloud free for 30 days and bridge the gap between your call center, the social Web, and Web self-service. Plus get the free ebook Service Cloud for Dummies!  (EBOOK)

Making the Move: What to Do When You've Outgrown QuickBooks by Sage MAS April 2008 - (Free Research) Making The Move: What To Do When You've Outgrown QuickBooks is designed to give you smart, unbiased tips as you prepare to make the move to a more powerful business management software solution.  (WHITE PAPER) READ ABSTRACT |

SAP Real-Time Analytics by SAP America, Inc. October 2011 - (Free Research) In this video, see real-time mobile analytics in action and never be out of reach again. See how mobile analytics can help improve productivity across your business.  (WEBCAST) READ ABSTRACT |

Retail Today: Understand Customers, Anticipate Needs, and Inspire Loyalty by SAP AG December 2007 - (Free Research) Read how the software and tools SAP provides can help retailers succeed today by understanding their customers, anticipating their needs, and inspiring their loyalty as long-term customers by meeting those needs as they arise.  (WHITE PAPER) READ ABSTRACT |

Microsoft Dynamics GP & CRM CASE STUDY: King Plastic: Plastics Manufacturer Protects IT Investments, Boosts Efficiency with E-Learning by Microsoft Dynamics January 2009 - (Free Research) King Plastic uses Microsoft Dynamics CRM alongside Microsoft Dynamics GP to track sales leads and manage profiles for its growing list of customers.  (CASE STUDY)

Staying in Control When Requirements Change: Learn Ways to Keep Schedules and Costs in Line by IBM October 2009 - (Free Research) An effective change management process can help you better identify how alterations will affect cost and schedule so you can keep them in control. This paper will explore change management approaches and how you can use IBM Rational® solutions to manage changes to development, system and IT artifacts.  (WHITE PAPER) READ ABSTRACT |

Belden Corp 10 week CRM Implementation by SAP America, Inc. August 2012 - (Free Research) Belden is one of the largest U.S. manufacturers of high-speed electronic cables. See how the company replaced its on-demand solution with SAP CRM to track its success with customers, enabling the company to view prior performance in order to plan for the future.  (VIDEO) READ ABSTRACT |

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com October 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.  (ESSENTIAL GUIDE) READ ABSTRACT |

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