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Telecom network vision: New service needs drive change to telecom data center architecture by Alcatel-Lucent September 21, 2011 - (Free Research) This expert E-Guide takes a look at the big changes in telecom network management and what you can do to prepare for and adjust to changes in the traditional telecom data center architecture.  (EGUIDE) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT)

Computer Weekly – 19 March 2013: Delivering software development success by ComputerWeekly.com March 19, 2013 - (Free Research) In this week's Computer Weekly, we talk to IT leaders about successful software development, and how they combine the best of agile and waterfall methods. Drugs giant AstraZeneca talks about how it changed its outsourcing approach to eliminate past mistakes. And we look at a new social media bank that is shaking up the sector. Read the issue now.  (EZINE) READ ABSTRACT |

Mobile Devices: Changing the Way You'll Service Your Customers by Interactive Intelligence, Inc. August 15, 2012 - (Free Research) Discover how you can take advantage of the mobile revolution to deliver an improved and expanded service experience for your mobile device wielding users.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Changing Face of Network Management by CA Technologies. April 2008 - (Free Research) Automated network change and configuration management tools provide numerous benefits. Independent NCCM tools, however, are not enough on their own. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Defining the Business Change Agenda   by ComputerWeekly.com May 2013 - (Free Research) Is business transformation really the key to success ? This research from analyst group Freeform Dynamics offers some answers.  (ANALYST REPORT) READ ABSTRACT |

Telstra Reaps Transformation Rewards by Alcatel-Lucent August 2010 - (Free Research) The business benefits of the IP transformation are numerous. First of all, as you reduce the number of actual networks, you save on software licensing costs, air conditioning and power. Less people are also required because rather than operating many silo networks in standalone mode you now have a common network.  (WHITE PAPER) READ ABSTRACT |

HP Enterprise Services eZine: IndustryEdge - Communications Issue by Hewlett-Packard Limited April 2012 - (Free Research) This e-zine explores come of the most significant trends and opportunities facing the telecom and communications industry - with specific attention given to communication service providers (CSPs)  (EZINE) READ ABSTRACT |

Staying in Control When Requirements Change: Learn Ways to Keep Schedules and Costs in Line by IBM October 2009 - (Free Research) An effective change management process can help you better identify how alterations will affect cost and schedule so you can keep them in control. This paper will explore change management approaches and how you can use IBM Rational® solutions to manage changes to development, system and IT artifacts.  (WHITE PAPER) READ ABSTRACT |

Oracle Human Capital Management-Changes in HR and Talent Strategies that Drive Business Growth by Oracle Corporation March 2013 - (Free Research) This strategy brief outlines how Oracle's human capital management (HCM) solutions enable organizations to simplify how they manage people and empower them to build the best talent to drive existing and new business strategies.  (WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent January 2008 - (Free Research) Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...  (ARTICLE) READ ABSTRACT |

Billing System Perspective: Convergence in Telecommunication by Comarch Telecommunications June 2008 - (Free Research) To achieve all modern telecommunication requirements it was necessary to change service delivery architectures as well as billing systems architectures. This paper examines the a billing solution that delivers on all of today's service providers needs.  (WHITE PAPER) READ ABSTRACT |

The Impact of Carrier Ethernet on Service Providers by Dorado Software September 2009 - (Free Research) Mobile internet access and the explosive demand for high bandwidth services on mobile devices have created a pivotal point for service providers. Those providers that can meet the new demands while increasing efficiency will be able to increase their market share, while those that are not will lose ground. Read on to learn how to keep up.  (WHITE PAPER) READ ABSTRACT |

Freeing Up Cash Flow by Changing Cost Structures: Moving to OPEX reductions of more than 10 percent by Alcatel-Lucent August 2010 - (Free Research) To continue to attract and retain subscribers with advanced services and remain competitive, service providers need a way to transform their businesses by changing their cost structure. Service providers can achieve double-digit OPEX cost reductions by moving to a single maintenance contract, and so much more.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 16 October 2012: Delivering IT change at Royal Mail by ComputerWeekly.com October 2012 - (Free Research) In this week's Computer Weekly, we talk to Royal Mail CIO Catherine Doran about one of the UK's largest IT transformations. Software suppliers are under fire for the complexity of their licensing policies; we look at the issues. And we examine how to manage suppliers as firms increasingly turn to multiple outsourcing providers. Read the issue now.  (EZINE) READ ABSTRACT |

When Availability Matters: Change Control for SaaS Providers by Tenzing Managed IT Services December 2010 - (Free Research) This paper examines that to build an effective change management framework and achieve high availability numbers for an SaaS application requires maturing IT processes along established best practices and investing in quality change management tools.  (WHITE PAPER) READ ABSTRACT |

The Convergence of Enterprise Telecom Services: BlackBerry Mobile Voice System on the Aruba Networks Wireless LAN Infrastructure by Aruba Networks December 2010 - (Free Research) Learn about the benefits that fixed-mobile convergence (FMC) and unified communications (UC) offer for both remote and mobile employees and for the corporate IT group, and solutions available to help implement these technologies.  (WHITE PAPER) READ ABSTRACT |

Minimizing Windows 7 “Interface Shock” by Global Knowledge March 2011 - (Free Research) This paper examines that many organizations want to take advantage of the speed, security, reliability, and flexibility of Windows 7, and how it is possible to minimize interface shock for users by leveraging Group Policy to make Windows 7 look more like Windows XP.  (WHITE PAPER) READ ABSTRACT |

Network Configuration & Change Management for Dummies by EMC June 2011 - (Free Research) This easy-to-read guide details what’s going on with network configuration and change management (NCCM), and why efficient and effective handling of related processes is so important to The IT organization and end users—in enterprises, large-scale organizations, and even service providers.  (WHITE PAPER) READ ABSTRACT |

The Impact of Work Force Agility on Business by SkillSoft Corporation April 2008 - (Free Research) This paper examines the qualities of business agility, the challenges that restrain agility and how leadership, technology, business-critical information and other organizational aspects can improve an organization's agile ability.  (WHITE PAPER) READ ABSTRACT |

The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com September 2011 - (Free Research) Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report.  (IT BRIEFING) READ ABSTRACT |

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc. March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.  (WHITE PAPER) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

Password Change Service - Avaya CallPilot by Global Knowledge March 2013 - (Free Research) Administrators spend a lot of their time simply resetting passwords for users who have gotten locked out of their mailboxes because they forgot their password. This white paper shows an administrator how to set up and utilize Password Reset Service, introduced with CallPilot Release 5.  (WHITE PAPER) READ ABSTRACT |

How to Implement Change Management Processes and Ensure a Successful ITSM Project by OnX Enterprise Solutions May 2011 - (Free Research) All IT organizations face the constant and sometimes contradictory struggle to improve both the efficiency and quality of the IT services they provide. In this e-guide from SearchDataCenter.com, our experts share 10 considerations to keep in mind when implementing change management processes.  (EGUIDE) READ ABSTRACT |

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