Challenges Facing Customer Service White Papers, Challenges Facing Customer Service Software, Challenges Facing Customer Service Research, Hardware and Services

The Cloud Backup Toolkit: In-depth Tools to Evaluate Your Cloud Backup Opportunity by Asigra

December 30, 2011 - (Free Research)

Get help deciding if your company can benefit from offering cloud backup and recovery services, and also find tools to help you select a platform vendor that will help you in your venture.

(WHITE PAPER)

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CW Special Report on IBM

by ComputerWeekly.com

April 10, 2012 - (Free Research)

This special nine-page report from Computer Weekly analyses the challenges facing IBM, its financial performance, the services it offers.

(IT BRIEFING)

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The Fast Track to Service Management Success: Software as a Service by CA Technologies.

September 2008 - (Free Research)

This paper begins with a discussion of the challenges that SMBs face in managing and supporting the IT solutions they need to run their businesses and examines the obstacles they face trying to effectively meet service management objectives.

(WHITE PAPER)

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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

Measuring the True Business Benefits of Web Collaboration by CA Technologies.

September 2008 - (Free Research)

This paper examines the key communications challenges faced by organizations today and how web collaboration is delivering the right tools to help organizations meet their growth objectives.

(WHITE PAPER)

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For Data Integration, Performance is the New Mandate by Syncsort

May 2012 - (Free Research)

This white paper discusses the growing trend of using data integration to make large amounts of information a fully-accessible and useful part of your organization. Learn how this strategy can help manage organizational data and why performance is being used as the new benchmark for success.

(WHITE PAPER)

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Briefing: Handheld PCs, smart phones and mobile payments. by ComputerWeekly.com

April 2012 - (Free Research)

The latest trends, market research and analysis, on handheld PCs, smartphones, and the mobile payment market from KPMG.

(IT BRIEFING)

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The Banking Industry Architecture Network and TOGAF by ComputerWeekly.com

February 2012 - (Free Research)

This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture.

(ESSENTIAL GUIDE)

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10 Warning Signs that Your ERP System is Killing Your Business by Plex Systems

April 2009 - (Free Research)

This paper describes the warning signs that an ERP system is killing a business, and suggests how companies can thrive with a new approach to business systems.

(WHITE PAPER)

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CW Special Report on Microsoft by ComputerWeekly.com

November 2010 - (Free Research)

This special eight-page report from Computer Weekly analyses the challenges facing Microsoft, its financial performance, the services it offers, its place in the IT market and its future strategy.

(IT BRIEFING)

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For Data Integration, Performance is the New Mandate by Syncsort

May 2011 - (Free Research)

(WHITE PAPER)

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Computer Weekly - 8 May 2012: The changing face of retail IT by ComputerWeekly.com

May 2012 - (Free Research)

In this week’s Computer Weekly, we look at the IT challenges facing retailers, as consumers turn increasingly to web and mobile shopping channels. Oracle president Mark Hurd talks about how the supplier intends to simplify IT infrastructures. And new government CIO Andy Nelson discusses how he plans to transform Whitehall IT. Read the issue now.

(EZINE)

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Faster, Higher, Stronger: In-Memory Computing Disruption and What SAP HANA Means for Your Organization by SAP America, Inc.

November 2011 - (Free Research)

Over the course of several months in 2011, IDC conducted a research study to identify the opportunities and challenges to adoption of a new technology that changes the way in which traditional business solutions are implemented and used. The results of the study are presented in this white paper.

(WHITE PAPER)

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Case Study: Leading Refrigeration Manufacturer Adds File Locking to Microsoft DFS Replication by Peer Software

January 2012 - (Free Research)

Check out this brief case study to discover how Kysor, a leading manufacturer of refrigeration solutions, found a file locking solution that was able to meet their document control and management challenges, eliminating version conflicts entirely with real-time use of file detection.

(CASE STUDY)

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Nucleus ROI Case Study: Cincinnati Zoo by IBM

April 2012 - (Free Research)

The Cincinnati Zoo is a shining example of how analytics and business intelligence (BI) can be used to derive valuable insight on your customers and turn it into smarter and better decisions. This case study shows how the zoo capitalized on a BI and analytics platform to increase revenue across all facets of its operation.

(CASE STUDY)

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It's All about the Salesperson: Taking Advantage of Web 2.0 by Oracle Corporation

September 2008 - (Free Research)

This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly.

(WHITE PAPER)

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Overcoming Today's Top 5 Software Development Process Challenges with SCM by AccuRev

November 2011 - (Free Research)

Watch this webcast to explore the top five process challenges that software development teams face today.

(WEBCAST)

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Delivering IT to the Virtual Workforce by Citrix

January 2010 - (Free Research)

This white paper provides a simple guide and checklist for IT professionals focusing on the four key virtual workforce requirements to create an efficient and secure architecture for success.

(WHITE PAPER)

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Software Licensing and Subscription by ComputerWeekly.com

August 2011 - (Free Research)

This research from Freeform Dynamics, based on a survey of end users, identifies the challenges faced by IT departments and suppliers on software licensing, and offers advice to organisations on dealing with software licensing.

(ANALYST BRIEF)

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Conquering the Challenges of Data Center Complexity by Hewlett-Packard Company

April 2012 - (Free Research)

Access this essential white paper and discover ways to reduce data center complexity. Learn to take advantage of virtualization and cloud computing without overwhelming your data center.

(WHITE PAPER)

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Strategy Guide to Converged Infrastructure in the Branch Office by HP & Intel

July 2011 - (Free Research)

This strategy guide will help IT decision-makers understand how converged infrastructure will facilitate such essential tasks as network support, stretching data storage resources, automating operations and streamlining systems management.

(WHITE PAPER)

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Security Challenges and Solutions for Midsize Retailers by IBM

April 2012 - (Free Research)

In this paper, explore the security issues and constraints facing midsize retailers today and uncover how integrated security solutions that can help deliver comprehensive protection while delivering optimal price-performance.

(WHITE PAPER)

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IDC Customer Spotlight - Comcast Reaps the Benefits of Integrated HR and Talent from SAP by SAP America, Inc.

July 2011 - (Free Research)

This IDC case study featuring Comcast explores the challenges the rapidly growing company faced, as well as the HR solutions which met and exceeded their needs.

(ANALYST BRIEF)

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Your Enterprise Data Archiving Strategy by IBM

July 2011 - (Free Research)

This Forrester report explores the benefits of data archiving. Learn how building an enterprise wide data archiving strategy for large databases and applications may be an ideal solution for your organization.

(WHITE PAPER)

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Gartner-A step-by-step approach to successful Business Intelligence by IBM

April 2012 - (Free Research)

Decision-making is buoyed by strong business intelligence (BI). For small to midsize businesses (SMBs), formulating an approach to BI can be a challenge. Incremental steps are pivotal for SMBs, according to this paper featuring insight from Gartner. Read this and learn why starting with the basic before evolving deeper is the proven path.

(WHITE PAPER)

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