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A Standard Approach to Process Documentation by Lombardi Software
December 21, 2009 - (Free Research)
Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings.
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Business Process Modeling with UML by IBM
November 13, 2009 - (Free Research)
In this screencast, get the background on UML and BPM and see a demonstration of how activity diagrams can be used to model business processes.
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ER/Studio 8.0 - Database management for the Enterprise by Embarcadero Technologies, Inc.
May 14, 2009 - (Free Research)
Database architects and administrators need to discover, document, and re-use data assets; reverse-engineer, analyze, and optimize existing databases; and design to comply with regulatory requirements and organizational standards.
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Technical diagrams of SharePoint 2010 Architecture by Microsoft Corporation India Pvt Ltd
November 12, 2009 - (Free Research)
This article contains a number of technical diagrams describing Microsoft SharePoint Server 2010 features, upgrade considerations, and benefits. Many of these resources are visual representations of recommended solutions. They include poster-sized documents available in formats including Microsoft Office Visio 2007 files, PDF files, and XPS files.
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HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc.
HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.
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E-Guide: Increase Quality and ROI with SAP Certification and Training by SkillSoft Corporation
November 2009 - (Free Research)
Read this E-Guide and explore how certifications can help SAP gauge market levels of training and experience to deliver a better and faster ROI. Discover how the Business Process Expert certification can enhance the skills needed to create and compose business processes as well as bridge the gap between IT and business.
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E-Guide: How to Optimize Career Success with Oracle Certification by SkillSoft Corporation
November 2009 - (Free Research)
Read this E-Guide and discover the benefits of IT and Oracle DBA certifications. No matter what your role in IT, this E-Guide will help you learn to keep an eye on the industry trends and the processes used for certification.
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The New Microsoft IT Pro Certifications and Exams by Global Knowledge
December 2008 - (Free Research)
The MCITP assures that anyone possessing Microsoft certification has a breadth of knowledge on various products and is concerned with the network architecture and design.
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CCNA Wireless Certification by Global Knowledge
December 2008 - (Free Research)
This paper will describe the growing need for CCNA Wireless certification, what the CCNA Wireless certification is, its benefits, and what pre-requisites, exams, and training is required to get certified.
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Deliver Effective Governance for Identity and Access Management by IBM
June 2009 - (Free Research)
Organizations should consider a thorough approach to IAM governance that meets the requirements of discovering, documenting and analyzing user access; establishing a process for user access governance; ensuring that constraints help manage business conflict; enforcing policies; and continuous monitoring.
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The Return on Investment for PC Refresh by Intel Corporation
March 2009 - (Free Research)
In this video, John Mahvi, PC Fleet Manager for Intel IT diagrams the financial logic Intel IT uses to justify a regular refresh of Intel's PC fleet. By maintaining a refresh cadence of approximately 3 years, Intel gains the benefits of increased security and manageability capabilities, as well as increased productivity and lower overall costs.
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Data Center Facilities IT Handbook: Mastering data center climate control by Dell, Inc. and Intel
May 2009 - (Free Research)
This SearchDataCenter.com eBook takes a look at how to master the climate control for the data center. Organizations are creating more heat in smaller places which in turn requires efficient and effective climate control. Read this paper to learn more about how to properly cool your data center.
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2009 IT Skills and Salary Report by Global Knowledge
March 2009 - (Free Research)
Download your free copy to learn the top paying salaries for IT jobs based on state, industry, certification, and more.
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Going Beyond Certification by Compellent
January 2009 - (Free Research)
Check out this fact sheet on Compellent's Storage Center SAN. It's HCL-certified with VMware to ensure seamless integration and support. Read on to learn just how your organization can easily achieve the real-world benefits of virtualization.
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CISCO Training - December 2009 by Global Knowledge
December 2009 - (Free Research)
View the December issue of Cisco trainings available in this latest Nxtbook. Inside you'll find a complete listing of dozens of courses offered in routing and switching, data center and storage, optical networking, security and much more.
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ITSM guidance: ITIL V3 Update by SkillSoft Corporation
August 2009 - (Free Research)
In an exclusive interview with Sharon Taylor, you'll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path.
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The Scoop on the New CCNA and CCNP Specializations by Global Knowledge
September 2009 - (Free Research)
There has been a lot of interest among students lately on the details surrounding the CCNA (Cisco Certified Network Associate) specializations and their relationship with the corresponding CCNP specializations. The purpose of this white paper is to put all the information about these into one concise reference document.
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