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Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance by IBM March 2008 - (Free Research) This paper explains how to excel at customer service using the best tools for the task.  (WHITE PAPER)

SOA and BPM: A Process Centric Approach - Part 1 Background and Basic by Oracle Corporation June 2009 - (Free Research) In a process centric approach to SOA and BPM, perspectives of strategy, systems, business and technology can be incorporated in order to achieve successful change in business processes - discussed here as Service-Oriented Computing (SOC) as a way of gaining a better view on SOA in relation to BPM.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Realizing Asset-Centric and User-Centric Approaches to Security by RES Software September 2009 - (Free Research) This white paper presents an overview of both the asset-centric and the user-centric approaches to security. These approaches will be mapped towards the standard for Information Security: ISO 17799.  (WHITE PAPER) READ ABSTRACT |

Capturing a Competitive Advantage with a Secure Payments Infrastructure by Intel May 2011 - (Free Research) A number of factors are driving financial institutions to re-evaluate their payment methods.  These factors include regulations such as Single Euro Payments Area in Europe, which calls for new payment vehicles for customers. Find out how one financial institution was able to meet compliance demands by utilizing a secure payments infrastructure.  (WHITE PAPER) READ ABSTRACT |

SonicWALL PCI Compliance Solution Brief by SonicWALL February 2011 - (Free Research) The Payment Card Industry (PCI) Data Security Standard (DSS) applies to any organization that processes, transmits or stores payment card transactions or cardholder information. PCI applies not only to retailers but also to any business that accepts a single payment card transaction, no matter the size or industry.  (WHITE PAPER) READ ABSTRACT |

Fair exchange protocols with anonymity and non-repudiation for payments by ComputerWeekly.com May 2013 - (Free Research) This article in our Royal Holloway Information Security series looks in detail at two key principles necessary for secure payments: fair exchange and non-repudiation.  (ESSENTIAL GUIDE) READ ABSTRACT |

How to Use Mobile Payment Collection Technology to Boost Profitability by Intermec April 2012 - (Free Research) Explore the ins and outs of mobile payment collection: how mobile payment collection systems work, what components are needed for it to work, and how your organization can benefit by implementing its use.  (WHITE PAPER) READ ABSTRACT |

Briefing: Handheld PCs, smart phones and mobile payments. by ComputerWeekly.com April 2012 - (Free Research) The latest trends, market research and analysis, on handheld PCs, smartphones, and the mobile payment market from KPMG.  (IT BRIEFING) READ ABSTRACT |

Mobile payment technology - a buyer's guide by ComputerWeekly.com November 2010 - (Free Research) The definition of a mobile payment is often open to interpretation and can differ from source to source.    Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.”  (WHITE PAPER) READ ABSTRACT |

CW+: Mobile payments market opportunities for business by ComputerWeekly.com December 2010 - (Free Research) The definition of a mobile payment is often open to interpretation and can differ from source to source.    Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.”  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: The Practical Implementation of BPM & SOA, Part II by Oracle Corporation June 2009 - (Free Research) In a process centric approach to SOA and BPM, perspectives of strategy, systems, business and technology can be incorporated in order to achieve successful change in business processes. Discussed here is methodology, best practices and experiences.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Latest IT bonus figures - what are IT professionals earning ? by ComputerWeekly.com November 2010 - (Free Research) Bonus payments have long been a feature of the reward package for most IT professionals, but when the UKeconomy went into freefall during late 2008, many employers either reduced such payments or did away withthem altogether.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Document-Centric BPM by AuraPortal March 2011 - (Free Research) Read this ebizQ E-Guide and learn how case management can help make knowledge-centric work more efficient and systematic. Explore the benefits and challenges of taking a holistic approach to BPM as well as the power and complexity of case management BPM.  (EGUIDE) READ ABSTRACT |

Transaction-Centric vs. Infra-Centric APM by Quest Software, now a part of Dell July 2012 - (Free Research) How does your organization manage application performance – and how does it compare to other companies? In this Quest white paper, see how 400 worldwide organizations track web and application performance, how effective these approaches are and what they mean to your company  (WHITE PAPER) READ ABSTRACT |

Using Microsoft Active Directory to Address Payment Card Industry (PCI) Data Security Standard Requirements in Heterogeneous Environments by Centrify Corporation September 2012 - (Free Research) This white paper outlines the business and technical case for centralizing administration. Learn more about the steps to take with user authentication and access controls as well as how to provide accountability through direct auditing of user activities.  (WHITE PAPER) READ ABSTRACT |

Driving IT help desk efficiency with customer-centric remote support by GoToAssist May 2008 - (Free Research) Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support.  (WHITE PAPER) READ ABSTRACT |

Mobile Payments Gain New Momentum in Evolving US Market by BlackBerry August 2010 - (Free Research) As a result of increasingly dynamic mobile users and an expanding base of smartphones, a growing array of payment mechanisms is reaching the market to take advantage of the power and flexibility of mobile devices. Continue reading to learn how mobile payment is evolving in the US Market.  (ANALYST REPORT) READ ABSTRACT |

The NFC Retail Opportunity by ComputerWeekly.com May 2012 - (Free Research) This exclusive report for Computer Weekly readers by Juniper Research, offers a comprehensive briefing for senior IT professionals on the opportunities for NFC mobile payment technology, markets and trends.  (ANALYST REPORT) READ ABSTRACT |

Cisco PCI Compliance Services by Cisco Systems, Inc. July 2008 - (Free Research) Cisco PCI Compliance Services assist companies in achieving and maintaining PCI compliance. Read about vulnerability and gap assessments, remediation work to achieve compliance, and continuous monitoring to maintain PCI compliance.  (WHITE PAPER) READ ABSTRACT |

Streamlined corporate payment systems: Increase flexibility, save time and money by IBM August 2011 - (Free Research) This white paper explores how business process management (BPM) can be used to streamline corporate payment operations for increased customer satisfaction and significantly reduced operational costs.  (WHITE PAPER) READ ABSTRACT |

Accelerate User-Centric Initiatives with AdminStudio Suite from Flexera Software™ by Flexera Software July 2012 - (Free Research) Discover a user-centric approach to computing that allows organizations to provide instant, anywhere access to any combination of computing environments, applications and data. Discover a solution that allows administrators to support applications from many different vendors in various formations.  (WHITE PAPER) READ ABSTRACT |

Maintaining Control & Compliance in the Cloud with Data-Centric Security by SafeNet, Inc. March 2010 - (Free Research) With promises of flexibility, ease of use, and lower costs, Service Oriented Architectures (SOA) and Virtualization are leading IT to the new outsourced computing model known as Cloud. This session will provide details on the impact of Cloud on information security and the data-centric solutions for specific use-cases.  (WEBCAST) READ ABSTRACT |

Knowledge-centric Application Lifecycle Management by TechExcel June 2008 - (Free Research) Achieve knowledge-centric application lifecycle management (ALM) in your organization for seamless knowledge transfers and ensure that the best processes and method are used during each phase of project development.  (WHITE PAPER) READ ABSTRACT |

Business Process-Centric Information Technology: Aligning Business and Technology for High Performance by Accenture February 2009 - (Free Research) Process-centric IT is, first and foremost, a way for the IT organization to build applications that will deliver greater flexibility and agility to the business-enabling high performance.  (WHITE PAPER) READ ABSTRACT |

PCI Compliance Made Simple by Alert Logic February 2008 - (Free Research) Major data breaches have caused untold damage. These unfortunate events have led to the creation of a data security standard (PCI DSS) that all payment card industry members must comply to. This white paper helps to simplify and provide a deeper understanding of the PCI DSS v1.1 and discusses best practices to achieve PCI compliance.  (WHITE PAPER) READ ABSTRACT |

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