The Minnesota Wild’s six-month old iSCSI storage solution could no longer keep up with the growing data needs of concession vendors. Read this white paper to learn how the Wild successfully implemented Fluid Data technology to solve the problem. 

To prepare the data center for the future, you must first align people, processes and technology and develop a strategy for transformation. This paper offers 5 key steps for transforming the data center to meet evolving business needs. 

Administering routine network processes can take time away from critical tasks. Dell™ Advanced Infrastructure Manager (AIM) software automates network connectivity, reconfiguration, and workload retargeting to boost data center efficiency. 

What do you do to prepeare for the inevitable invasion of server virtualization? How are you going to get from 20% virtualization to 60% virtualization in three years or less. The first and by far most critical step is to make sure that you have in place an infrastructure that is optimized for virtualization. 

This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 

Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty. 

This white paper provides insight on how to retain Generation Y contact center employees so your business can flourish and stay within budget. 

This white paper specifically focuses on storage and the impact of a virtual desktop infrastructure (VDI) on the Dell Compellent Storage Center SAN, and serves as a reference architecture to implement VDI with the Dell Compellent Storage Center SAN. 

With high operating and capital expenses, building and maintaining an in-house data center is an extremely cost-heavy project. Take a look at this resource to see how the private cloud can offer your organization new levels of efficiency, availability and cost-savings. 

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

The pressure to improve data center efficiency is nothing new. In fact, this demand has been growing for over a decade. This resource describes the key elements of effective IT management and compares the offerings of two key players in the market.