St. Thomas University needed to do something to shorten their backup windows and make everything more reliable and more robust, so they chose Quantum DXi™ appliance. 

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 

Learn why one of the world’s largest media companies chose Silver Peak virtual WAN Optimization for their cross country replication challenges including an on-demand media database requiring 7 x24 access.  Complicating the challenge was a lack of space in the state-of-the-art data center for additional physical hardware. No problem. 

The efficiency ratings of a data centre can vary substantially depending on what methodologies are applied. Access this exclusive resource to discover the importance of measuring data centre efficiency and learn about the issues companies face when establishing the PUE of an infrastructure. 

Power will be the number-one issue for most IT executives within the next few years. Not only does it represent a significant percentage of data center operating costs, but demand is likely to overtake supply in the near future. This e-guide highlights available courses of action for reducing energy consumption – without sacrificing performance. 

View this webcast to learn about the various types of attacks every data center should plan against, how these targeted and unknown attacks are infiltrating data center networks, and best practices for implementing data center network security against modern threats. 

This executive brief details some of the key responsibilities of the IT department, including delivering high-performance applications to users, securing reliable data storage, and troubleshooting issues before they escalate. Discover how the right servers can free up resources, contain power and cooling, and position your organisation for growth. 

This paper outlines the five fundamentals for a successful FCR program. 

This issue looks at two areas of pain, gain and risk in server virtualization: I/O bottlenecks and virtualizing email systems. 

Many technology leaders understand the need for data center renovation and development – but going from understanding to implementation raises a lot of “how to” questions. As the leader in data center cost-effective and energy efficient approaches, IBM has the “go to” answers for “how to” questions. Read this white paper to learn more. 

W. Curtis Preston discusses the issues surrounding restoring deduplicated data in this podcast. 

The benefits of virtualisation are undisputed, yet many companies assume they lack the resources to deploy this technology. This ebook challenges this misconception and offers exclusive advice to help you jumpstart your virtualisation implementation. 

In this video, Christian Liem, Server Manager at Gensler, shares his views on capacity planning, automation, the value in standardizing IT resources, both the technology and the process for delivering it. Watch this video to learn more about the issues and progress on their virtualized environment.