Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

VistaCapture by Viking Software Solutions. The VistaCapture software suite is the solution for rapid development of data capture applications.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astea Alliance Application Extensions by Astea International Inc. (E-mail this company) Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Next Generation of Secure Archiving by Nexsan Technologies This white paper highlights an intelligent and secure networked storage system designed to store, manage, protect and provide fast, easy access to fixed content/compliance information in a cost-effective manner. Read this white paper to learn more.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys Co. March 27, 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Simplify Access to Emergency Support & Referral Information with ComCare by Terida Systems (E-mail this company) ComCare is a web enabled search & retrieval system that makes it easy to access emergency support information and all pertinent information regarding community, state, or provincial resources for the public & private sector. Your constituents can search by keyword and additional criteria that put them in touch with the right provider.  (ASP) GO TO DETAILED REPORT

Oracle Database 11g on Windows: Development and Deployment by Oracle Corporation - SMT (E-mail this company) December 2007 - (Free Research) Oracle Database 11g offers unprecedented flexibility for customers to choose the .NET application tools and architecture that fit their requirements without sacrificing performance, scalability, ease of use, and security. Read this paper to learn more about how to achieve seamless interoperability between the operating system and the database. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ISYS:desktop by ISYS Search ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Enterprise Data: What You Don't Know Can Hurt You - Webcast by Hitachi Data Systems February 2008 - (Free Research) This live Webcast will discuss the most recent requirements for understanding your data, and how an effective archiving strategy can help your organization better understand your stored data and prepare you to take action to reduce risks and lower costs. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Enterprise Data: What You Don't Know Can Hurt You - Podcast by Hitachi Data Systems February 2008 - (Free Research) This Podcast discusses the most recent requirements for understanding your data, and how an effective archiving strategy can help your organization better understand your stored data and prepare you to take action to reduce risks and lower costs. (PODCAST) READ ABSTRACT | GO TO PODCAST

Dialogue Live by Exstream Software. Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Using the F5 Acopia ARX for Automated Storage Tiering by F5 Networks (E-mail this company) November 2007 - (Free Research) Information Lifecycle Management (ILM) holds tremendous promise for the enterprise, yet its adoption has been slowed by factors such as proprietary vendor approaches, complexity and lack of internal coordination amongst multiple business units. Intelligent file virtualization offers a simple, open approach to automated storage tiering. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Intelligent File Virtualization: Breaking Free From the Constraints of Today's File Storage Infrastructure by F5 Networks (E-mail this company) November 2007 - (Free Research) Intelligent file virtualization resolves the issues pertaining to current file storage infrastructure in a simple and effective manner. This white paper introduces the Acopia intelligent file virtualization solution, which is now a part of F5 Networks. It also discusses the key applications and benefits of this innovative technology. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

WAN Optimization in MPLS Networks - The Transparency Challenge by Expand Networks March 2008 - (Free Research) Today’s modern Wide Area Networks (WANs), such as MPLS networks, provide much more than just a framework for information transport. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys Co. June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks (E-mail this company) BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

RealDialog - Knowledge Management, Web Self-Service and Search Solution by Astute Solutions (E-mail this company) RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

“SmartGridNet” Architecture for Utilities by Alcatel Lucent May 2008 - (Free Research) This paper describes an evolutionary approach to an intelligent communications network ("SmartGridNet"), maximizing leverage of the existing asset base and minimizing capital and operations expenses. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Path to Intelligent Communications by Avaya, Inc February 2008 - (Free Research) This white paper defines and details the benefits of service-orientated communications. Learn how service-orientated communications can revolutionise the management and features of your contact center. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Steel Enterprise Management Systems - ERP for Metals Industry by STEELMAN Software Solutions Inc (E-mail this company) STEELMAN - SEMS is designed specifically for the metal industry. Metal processors have many unique issues that generic ERP packages will not solve. SEMS delivers terminologies, screens, and workflows that your staff can readily relate to and productively use with minimal training. SEMS can scale from 20 to over 1000 users and any metal type.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

SBS Broadcasting Reaches Western, Central, and Eastern Europe with Help from DataDirect Networks S2A Storage System by DataDirect Networks. February 2008 - (Free Research) SBS Broadcasting, a leading European commercial and pay TV operator, needed a centralized storage pool to archive uncompressed standard and high definition video content. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Define What's Valued Online - A Webcast Presented by KnowledgeStorm by KnowledgeStorm Webinars (E-mail this company) September 2005 - (Free Research) The CMO Council and KnowledgeStorm have partnered to explore the relationship between online technology researchers and IT vendors. Join KnowledgeStorm in this Webcast replay to learn what over 1,400 survey respondents said about online technology content usage and its influence on IT buying. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Best Practices for Architecting a Lustre-Based Storage Environment by DataDirect Networks. June 2008 - (Free Research) This document articulated a number of the design implications and provides the reader with information to make informed decisions to scale high-performance cluster file I/O. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service by Avaya, Inc June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Deploying F5 Networks BIG-IP Local Traffic Manager with WebAccelerator for Microsoft Office SharePoint Server 2007 by F5 Networks (E-mail this company) December 2007 - (Free Research) One approach to improving overall system performance is the use of a class of Traffic Management Device commonly referred to as a WAN Accelerator. This paper details the results of using one such solution – the F5 Networks® BIG-IP® Local Traffic Manager™ (LTM™). Test results showed a significant increase in user-perceived performance. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Best Practices Guide: Emulex Virtual HBA® Solutions and VMware® ESX Server 3.5 by Emulex Corporation June 2008 - (Free Research) This paper provides an overview of some of the cases and outlines the steps required to deploy NPIV on ESX Server 3.5. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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