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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
January 26, 2009 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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Making the Case for BPM in 2010 by Lombardi Software
December 21, 2009 - (Free Research)
How do you get people to listen to you and place BPM at the top of the budget priority list? Well, start with the fact that the majority of customers report a better than 100% ROI in under one year. We have some more ideas for you.
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Justifying Your Technology Investments Through ROI by KnowledgeStorm Webinars
(E-mail this company)
April 27, 2004 - (Free Research)
As budgets stay tight and finance professionals become more involved in technology buying decisions, be better prepared to defend your business case through the use of financial metrics and Return on Investment (ROI) calculators.
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Entraction Uses Device Reputation to Carry Out "Zero Tolerance" for Fraud by iovation, Inc.
June 09, 2009 - (Free Research)
Entraction has no reservations about the effectiveness and efficiencies that are possible using device fingerprinting paired with device reputation; this is real data pulled from the user's computer, coupled with fact-based evidence of fraud from that computer's past. Read this case study to learn about how Entraction is fighting fraud.
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Access Control Lists (ACLs) by Global Knowledge
August 27, 2009 - (Free Research)
In this white paper, we'll take a look at access control lists, often referred to as access lists or ACLs (sometimes pronounced "ackels").
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IP Network Configuration and Vulnerabilities: What You Don't Know Can Hurt You by Telcordia Technologies Inc.
December 10, 2009 - (Free Research)
This Yankee Group report outlines the importance of taking both a broad and narrow approach to maintaining the health of network and security infrastructure. In the following sections, we describe and analyze the current risk landscape for enterprises and show the current state of operational management for enterprise networks and security.
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SharePoint Site Migration Manager - Free Trial! by Metalogix
November 10, 2009 - (Free Research)
Organizations need to migrate SharePoint sites, structures, lists, and library content from SharePoint 2003 to SharePoint 2007 and 2010 without losing data. They also need to move eRoom, Stellent, Interwoven,Vignette, and HTML content into SharePoint.
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Data Security Laws in the US by Quantum Corporation
July 01, 2009 - (Free Research)
This list features a selection of Data Security laws in the US. As Quantum is a computer storage company, we cannot be held responsible for the accuracy of this list. Please check with your local government or legal advisors on the laws in your own location. Thank you.
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Application Whitelisting: Enhancing Host Security by McAfee, Inc.
October 21, 2009 - (Free Research)
This paper explains how whitelisting (accepting only applications and behaviors that are on the approved list and denying everything else) provides a lighter, more agile alternative to blacklisting as a means to protect networks and end points.
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Zenith ARCA Price List by Zenith Infotech
October 29, 2009 - (Free Research)
Check out this price list and specifications of all of Zenith's ARCA (Advanced Recovery and Continuity Appliance) models available.
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GroupID 5 Suite: Active Directory Provision Tool - Free 60 Day Trial! by Imanami
December 15, 2009 - (Free Research)
If users are the lynchpin of Identity Management, then groups are the catalyst to security and productivity. Your organization wants to provision users into Active Directory and keep that data accurate. When an organization provisions a user, they want them to be automatically added to the correct security groups and distribution lists.
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Five Things About Windows Server 2008 You Might Not Know by Global Knowledge
June 01, 2009 - (Free Research)
Here five things about Windows Server 2008 that are the less obvious, more esoteric, yet useful features or quirks. The following is a brief list of some things that I tend to assume that many people know, and I am constantly amazed by clients and students who really don't know them. How many do you already know?
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Web 2.0 at Work by Patriot Technologies, Inc.
April 01, 2009 - (Free Research)
When offered a list of Web 2.0 types of site, only 17% of global IT managers in large companies identified correctly that all of them would come under the banner of Web 2.0. Learn more about Web 2.0 in this report.
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Best Practices for Managing Data Center Costs via Application and Server Consolidation by Sun Microsystems, Inc. and Intel Corporation
September 17, 2009 - (Free Research)
This paper shows how next-generation Sun servers, based on the Intel Xeon processor 5500 series, allow IT organizations to meet these challenges by delivering game-changing performance and virtualization improvements that help enable companies to leverage best practices for IT management, application deployment, work processes, and cost control.
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IT Survey Results: Top Priorities Through 2010 by BMC Software, Inc
November 09, 2009 - (Free Research)
What will be most important to IT organizations over the next 12 months? It's probably no surprise that cost control or reduction in spending is the key priority. This white paper looks at the near-term activities of the IT organizations surveyed by TechTarget, along with their constraints, issues, motivating factors, and strategies.
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How Vulnerable Are Your Cisco IOS Routers? by Global Knowledge
May 13, 2009 - (Free Research)
It may be surprising to some that Cisco routers run many services that could create vulnerabilities. This paper is meant to be a vehicle for discussion regarding the security of Cisco routers. Additionally, some best practices for securing your Cisco routers are defined.
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DataDirect HIPAA/ICD Upgrade Toolkit 2009 by DataDirect Technologies
October 21, 2009 - (Free Research)
This toolkit will help you to fully understand the new rules that have been installed to United States Department of Health and Human Services (HHS) and how it is being used in conjunction with Health Insurance Portability and Accountability Act (HIPAA).
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Fill the Gaps in Your BI Strategy, featuring Forrester Research by Birst
October 19, 2009 - (Free Research)
Learn how new developments in BI make it easier and faster to serve those departments and groups whose BI needs have gone unmet. Birst hosts this educational webinar featuring Boris Evelson, Principal Analyst at Forrester Research.
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SEPATON Addresses Backup of Virtualized Servers by SEPATON
April 17, 2008 - (Free Research)
SEPATON is among the growing list of vendors to join the VMware Technical Alliance Partner (TAP) Program. SEPATON has its sights set on solving the backup challenges of virtual server implementations - in particular, VMware environments - with VTL.
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Improving Employee Productivity with Cisco® Unified Mobility by Global Knowledge
August 27, 2009 - (Free Research)
This white paper will focus on discovering and implementing Cisco's Unified Mobility solutions so that we can give our mobile employees an easier, and yet, more robust way of communicating, no matter the wired or wireless network they are currently connected to.
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