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Using Case Management to Empower Employees and transform Customer Service by Kofax, Inc.

August 24, 2012 - (Free Research)
This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Hospital Sees BlackBerry Smartphones as a Way to Improve Patient Care and save Lives by BlackBerry

November 01, 2007 - (Free Research)
This case study describes why Trillium Health Centre gave 40 BlackBerry smartphones to all of the members of the ICU team making it the first hospital in North America to test push email as an essential part of how the health care team worked together. 
(CASE STUDY) READ ABSTRACT |

Case Management: A Blueprint for Success by EMC Corporation

July 08, 2010 - (Free Research)
Now more than ever, organizations need to transform their critical business processes and leverage multiple sources of information to adopt a better way of working. To make this transformation a reality, leading organizations have turned to case management solutions. 
(WHITE PAPER) READ ABSTRACT |

Increasing the efficiency of case file coordination in social services by IBM

June 15, 2011 - (Free Research)
Social service agencies are experiencing challenges with manual processes. Advanced case management strategies are being implemented to streamline these processes and foster greater insight, collaboration and decision-making capabilities. This white paper explains how one such solution allows you automate these processes to elevate processing. 
(WHITE PAPER) READ ABSTRACT |

Tip Guide: Case History: How DCM helped one global company improve customer service everywhere by IBM

December 05, 2011 - (Free Research)
This tip guide continues ebizQ.com's exploration of best practices in architecture and other aspects of case management. Inside, learn how one global institution built a dynamic case management (DCM) architecture to better serve its customers all over the world. 
(EGUIDE) READ ABSTRACT |

IDC ExpertROI SPOTLIGHT - Using NetApp to Improve Storage Infrastructure Performance and Flexibility: A Case Study on TruWest Credit by NetApp

April 28, 2010 - (Free Research)
This case study takes a look at TruWest Credit’s deployment of NetApp’s storage solution and examines the business value and benefits that were achieved. 
(CASE STUDY) READ ABSTRACT |

Case study: Improve your storage performance with flash by IBM

April 30, 2013 - (Free Research)
This concise white paper dives into a case study of one organization's deployment of flash storage to boost the processing performance of its investment management systems. 
(CASE STUDY) READ ABSTRACT |

Government Insights White Paper: Collaborative Case Management - Improving Service Delivery through Connected Government by EMC Corporation

April 2008 - (Free Research)
In this white paper, IDC Government Insights discusses global trends toward better citizen service and provides an overview of collaborative case management. 
(WHITE PAPER) READ ABSTRACT |

How social/collaborative approaches can build bridges in case management by IBM

November 2011 - (Free Research)
In this tip guide, well-known industry analyst Neil Ward-Dutton discusses trends and best practices in social networking and collaboration for case management. Readers will learn how social/collaborative approaches can build bridges and improve service in case management. 
(EGUIDE) READ ABSTRACT |

Using analytics in DCM: Techniques and tips for doing the job well by IBM

November 2011 - (Free Research)
Dynamic case management (DCM) aims to empower knowledge workers, improve efficiency and deliver better outcomes. Adding analytics to the mix can add even more benefits by providing new insight into case information. This e-guide offers tips for combining DCM and analytics, which can help users spot trends and glean insights from case information. 
(EGUIDE) READ ABSTRACT |

Case Study: TORO National Support Network by NEC Corporation

August 2009 - (Free Research)
Read this case study to learn how NEC solutions helped TORO improve contact-center service quality scores, improve staff productivity, improve business operations and enhance system flexibility. 
(CASE STUDY) READ ABSTRACT |

Smart Process Applications Evaluation, Q2 2013 by OpenText

April 2013 - (Free Research)
This Forrester Wave report aims to help CIOs find the right smart process app vendor partners for improving this full spectrum of human-based processes. Read today to explore Forrester's key takeaways after conducting a 15-criteria evaluation of twelve software vendors. 
(WHITE PAPER) READ ABSTRACT |

Analyst Report: The Case for Smarter Case Management by IBM

April 2014 - (Free Research)
Consult the following white paper to explore what advanced case management can do for your organization. Gain a firsthand look at how leading organizations are using case management and how you can go about building a business case for your own solution. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Advanced Case Management: Making its Mark on Key Government Sectors by IBM

May 2012 - (Free Research)
Government agencies are frequently adopting advanced case management strategies to automate processes, streamline practices and achieve better, swifter results. This paper from IBM discusses how advanced case management strategies are taking hold in today's agencies and how these practices can help foster more efficient, effective environments. 
(WHITE PAPER) READ ABSTRACT |

Case Study - Constangy by Riverbed Technology, Inc.

September 2011 - (Free Research)
Download this case study to learn how a labor and employment law firm, improved the efficiency of their IT infrastructure. With the help of solutions from Riverbed Technology, the firm consolidated and virtualized many different servers, and eliminated the expense and difficulty of remotely managing hardware and software. Learn how you can too. 
(CASE STUDY) READ ABSTRACT |

Beaufort Memorial Hospital Case Study by VMware, Inc.

July 2013 - (Free Research)
This informative case study details how a healthcare facility used a desktop virtualization solution to reduce desktop provisioning time, cut login time in half and dramatically improve security and productivity. 
(CASE STUDY) READ ABSTRACT |

 Microsoft Exchange 2010 on VMware: Use Cases by VMware, Inc.

October 2010 - (Free Research)
This paper provides use cases and primary technical benefits that can be achieved by deploying Exchange 2010 on VMware vSphere. 
(WHITE PAPER) READ ABSTRACT |

Using Informatica to Improve Data Management, Increase User Productivity, and Reduce Costs: A Case Study of AT&T by Informatica

May 2010 - (Free Research)
Read this paper to learn how AT&T utilized Informatica Data Archive to bring its database growth under control and improve application performance by reducing the amount of total storage required as well as trimming the amount of time required to load and back up its application data sets. 
(CASE STUDY) READ ABSTRACT |

15 Minute Guide to Collaborative Case Management for the Public Sector by EMC Corporation

August 2008 - (Free Research)
This guide focuses on an innovative approach to case management in public sector--collaborative case management (CCM). 
(WHITE PAPER) READ ABSTRACT |

Transforming Software Delivery: An IBM Rational Case Study by IBM

November 2011 - (Free Research)
In 2007, the IBM Rational Development organization realized they needed to make improvements in their development lifecycle. This white paper explores that transformational journey, highlighting: How to improve team collaboration, why agile practices are essential, how to gain development intelligence and more! 
(WHITE PAPER) READ ABSTRACT |

eGuide: Using social and collaborative approaches to take case management to the next level, Part II by IBM

November 2011 - (Free Research)
This e-guide features expert insight about and best practices for using social and collaborative techniques and technology in case management. 
(EGUIDE) READ ABSTRACT |

Using DCM and analytics for maximum impact by IBM

November 2011 - (Free Research)
This Tip Guide offers practical advice for combining dynamic case management (DCM) and analytics to spot trends and glean other insights from case information. Readers will learn where the combination is likely to work best, where business process management (BPM) fits into the picture, and how to avoid problems in implementation. 
(EGUIDE) READ ABSTRACT |

HP Storage Solutions Protect and Help Bring Order to Missouri Court Information by Hewlett-Packard Company

January 2009 - (Free Research)
Read how the Missouri court system consolidated database servers from 40 circuit courts onto five HP ProLiant servers, providing numerous benefits including improved flexibility, enhanced disaster recovery, and significantly increased savings. 
(CASE STUDY) READ ABSTRACT |

Building a Business Case for ECM: Tips and best-practices advice by Perceptive Software

April 2011 - (Free Research)
ECM systems can help organizations improve their processes for managing corporate documents, records and other types of unstructured data. Learn practical advice on building a business case for an ECM system deployment. Get tips on demonstrating potential ROI and learn how your peers in other organizations have won approval for their ECM projects. 
(EBOOK)

Case Study: Children’s Hospital of Philadelphia by HP and Microsoft

May 2011 - (Free Research)
A department of The Children’s Hospital of Philadelphia sought to improve its data analysis and operational management processes. They implemented a management solution based on Microsoft BI technologies and gained more insight into its data and has automated reporting processes, which reduced laboratory result turnaround times by 50 percent. 
(CASE STUDY) READ ABSTRACT |

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