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Tip Guide: Case History: How DCM helped one global company improve customer service everywhere by IBM December 05, 2011 - (Free Research) This tip guide continues ebizQ.com's exploration of best practices in architecture and other aspects of case management. Inside, learn how one global institution built a dynamic case management (DCM) architecture to better serve its customers all over the world.  (EGUIDE) READ ABSTRACT |

E-Guide: Document-Centric BPM by AuraPortal March 01, 2011 - (Free Research) Read this ebizQ E-Guide and learn how case management can help make knowledge-centric work more efficient and systematic. Explore the benefits and challenges of taking a holistic approach to BPM as well as the power and complexity of case management BPM.  (EGUIDE) READ ABSTRACT |

Building a Business Case for BPM – a Fast Path to Real Results by OpenText December 05, 2012 - (Free Research) Consult this informative white paper to learn more about the real value of BPM as it's realized from continuous planning and measurement. This resource will help you develop a framework for a business case that helps justify BPM projects.  (WHITE PAPER) READ ABSTRACT |

Building a Robust Business Case for High Quality Master Data by Melissa Data Corp February 01, 2010 - (Free Research) This white paper explains the key elements for building a proper, quantified business case. It presents the measures that are favored by corporate finance departments, and helps develop a strong business case for data quality and MDM projects. A number of real-life examples with quantifiable benefits are also included.  (WHITE PAPER) READ ABSTRACT |

Advanced Case Management: Making its Mark on Key Government Sectors by IBM May 10, 2012 - (Free Research) Government agencies are frequently adopting advanced case management strategies to automate processes, streamline practices and achieve better, swifter results. This paper from IBM discusses how advanced case management strategies are taking hold in today's agencies and how these practices can help foster more efficient, effective environments.  (WHITE PAPER) READ ABSTRACT |

Using analytics in DCM: Techniques and tips for doing the job well by IBM November 07, 2011 - (Free Research) Dynamic case management (DCM) aims to empower knowledge workers, improve efficiency and deliver better outcomes. Adding analytics to the mix can add even more benefits by providing new insight into case information. This e-guide offers tips for combining DCM and analytics, which can help users spot trends and glean insights from case information.  (EGUIDE) READ ABSTRACT |

Analytics: A powerful new force in dynamic case management by IBM November 08, 2011 - (Free Research) A growing number of companies are revving up their dynamic case management (DCM) efforts with analytics technology, which helps users detect patterns, spot trends and gain other insights from their case information. This e-guide introduces the trend, and offers seven expert tips for combining the two technologies for maximum success.  (EGUIDE) READ ABSTRACT |

Software-as-a-Service: A Comprehensive Look at the Total Cost of Ownership of Software Applications by CA Technologies. September 2008 - (Free Research) This white paper helps in better understanding all the different cost factors and includes a simplified calculator that will help influencers and decision makers to better estimate the true TCO of a SaaS versus a traditional software deployment.  (WHITE PAPER) READ ABSTRACT |

Anittel Simplifies Managed Antivirus Service Case Study by Webroot May 2013 - (Free Research) This case study explores the antivirus system a managed service provider adopted that helped them thwart malware infections, reduce scan times, and ease the burden on IT administration.  (CASE STUDY) READ ABSTRACT |

The Forrester Wave: Smart Process Applications, Q2 2013 by OpenText April 2013 - (Free Research) This Forrester Wave report aims to help CIOs find the right smart process app vendor partners for improving this full spectrum of human-based processes. Read today to explore Forrester's key takeaways after conducting a 15-criteria evaluation of twelve software vendors.  (WHITE PAPER) READ ABSTRACT |

Analyst Report: Case Management Automation - Facilitating Compliance by EMC Corporation September 2010 - (Free Research) Read this white paper to learn about the compliance implications of case-based process automaiton.  (WHITE PAPER) READ ABSTRACT |

Case Study: Munder Capital Helps to Safeguard $21 Billion in Funds with CA ARCserve Backup by CA ARCserve December 2009 - (Free Research) Read this case study to learn how this investment firm implemented a simple and scalable disaster recovery solution to protect their sensitive information.  (CASE STUDY) READ ABSTRACT |

Case Study: HyTrust Helps a Regional Nature and Science Museum Gain the Benefits of Virtualization by HyTrust July 2011 - (Free Research) With a series of servers that must comply with all the PCI standards, a regional museum needed a tool that assisted with securing and documenting PCI compliance. Access this resource for a case study of the museum's implementation of the HyTrust Appliance and reduced the burden of PCI compliance.  (CASE STUDY) READ ABSTRACT |

ArcSight Case Study: BMW by ArcSight, an HP Company November 2009 - (Free Research) Watch this video case study to learn how ArcSight helped BMW drastically decrease incidence response times.  (CASE STUDY) READ ABSTRACT |

Client Case Study: MoneyGram International by IBM August 2011 - (Free Research) This case study outlines the solution MoneyGram choose to help integrate their information in real-time and provide actionable insight so company managers can quickly identify questionable patterns and proactively enact new processing rules to reduce fraud.  (WHITE PAPER) READ ABSTRACT |

Client Case Study: Bouyges Telecom by IBM July 2011 - (Free Research) In this case study, Bouygues Telecom uses an analysis platform to help it proactively uncover online and in-store fraud by consumers, dealers and organized crime groups, and prevent the subsequent loss of products and revenue.  (WHITE PAPER) READ ABSTRACT |

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft August 2010 - (Free Research) Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge.  (VIDEO) READ ABSTRACT |

Building a Business Case for Data Governance: Ten Critical Steps by Information Builders December 2012 - (Free Research) This resource counts down 10 key steps that will help you build the business case for data governance in your organization. Also inside, learn about tools and tactics that will ensure your data governance project is a success.  (WHITE PAPER) READ ABSTRACT |

IDC Buyer Case Study: Customer-Centric, User-Friendly Videoconferencing by Vidyo, Inc. July 2012 - (Free Research) This IDC Buyer Case Study explores which videoconferencing solution Mydin, Malaysia's largest retailer enterprise, put in place to help connect and communicate, reduce costs, and achieve an optimal ROI.  (WHITE PAPER) READ ABSTRACT |

Case Study: Kuoni Travel Secures Its Network with HP TippingPoint by Hewlett-Packard Limited March 2013 - (Free Research) Kuoni Travel needed a solution to help them handle the threat landscape and protect their agents and customers from internet-based attacks. Want to know what they used? Read this case study now!  (CASE STUDY) READ ABSTRACT |

SMB Case Study: Private Cloud Infrastructure Fosters Agility, Drives Business - Podcast by VMware, Inc. April 2013 - (Free Research) Hear from CIO of Seven Corners Inc., George Reed, as he shares his cloud success story. Listen in to this podcast to follow this organization as they implement their cloud initiatives to gain real-world advice for effectively deploying the cloud.  (PODCAST) READ ABSTRACT |

SMB Case Study: Private Cloud Infrastructure Fosters Agility, Drives Business by VMware, Inc. April 2013 - (Free Research) Hear from CIO of Seven Corners Inc., George Reed, as he shares his cloud success story. Follow this organization as they implement their cloud initiatives to gain real-world advice for effectively deploying the cloud.  (CASE STUDY) READ ABSTRACT |

Case Management: Addressing Unique BPM Requirements by OpenText December 2012 - (Free Research) View this informative report to learn more about case management and some of the differences from conventional BPM. It provides examples of some of the best case management offerings that are available today and breaks down the positives and negatives of the product.  (WHITE PAPER) READ ABSTRACT |

Podcast Enterprise Social Platforms-Meet Dyanamic Case Management by OpenText December 2012 - (Free Research) While many people use social media for personal reasons, some businesses overlook the benefits of social to their organization. Tune into this informative podcast to learn more about conceptualizing how social helps a business and allows them to reach business goals.  (PODCAST) READ ABSTRACT |

Webcast Enterprise Social Platforms-Meet Dyanamic Case Management by OpenText December 2012 - (Free Research) While many people use social media for personal reasons, some businesses overlook the benefits of social to their organization. View this informative webcast to learn more about conceptualizing how social helps a business and allows them to reach business goals.  (WEBCAST) READ ABSTRACT |

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