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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 30, 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
(WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

Strategies for Boosting Website Performance by Limelight Networks, Inc.

April 19, 2010 - (Free Research)
Join Limelight Networks VP of Strategic Alliances, Adam Wray, Senior Product Manager, Ken Iversen, and Integration Consultant Lead, Derek Boonstra as they discuss key strategies for cost-effectively boosting site performance without compromising on user experience. 
(WEBCAST) READ ABSTRACT |

Case Study - Impresa Pizzarotti by Riverbed Technology, Inc.

December 31, 2013 - (Free Research)
After deploying a Riverbed WAN optimization solution at selected locations, Pizzarotti – which operates dozens of construction sites in numerous countries – improved application performance from minutes to seconds and enhanced employee productivity. 
(CASE STUDY) READ ABSTRACT |

HP Storage Solutions Protect and Help Bring Order to Missouri Court Information by Hewlett-Packard Company

January 14, 2009 - (Free Research)
Read how the Missouri court system consolidated database servers from 40 circuit courts onto five HP ProLiant servers, providing numerous benefits including improved flexibility, enhanced disaster recovery, and significantly increased savings. 
(CASE STUDY) READ ABSTRACT |

Bonobos Improves Web Site Performance to Gear Up for Cyber Monday by SOASTA, Inc

July 09, 2013 - (Free Research)
Trying to avoid another online retail season riddled with website performance issues, Bonobos CTO Michael Hart turned to SOASTA. Read this informative case study today to learn to learn about the weeks Bonobos spent testing SOASTA CloudTest On-Demand in order to simulate customers going through the entire purchase cycle. 
(WHITE PAPER) READ ABSTRACT |

Manchester City – Building a media-rich website with Sitecore by Sitecore

July 31, 2013 - (Free Research)
Manchester City needed their football club's website to be content and media rich, up to date, informative for fans and convenient for payment transactions. A new website platform was integrated, and the result was an overwhelming success. Learn more in this case study. 
(CASE STUDY) READ ABSTRACT |

Lewis Silkin – builds strong relationships with personalised content for each of its diverse audiences by Sitecore

July 25, 2013 - (Free Research)
Lewis Silkin, a top 100 UK law firm, had a website that couldn't deliver the personalized content they wanted, nor could it easily adapt to mobile devices. Read this case study to learn how Lewis Silkin conquered these challenges by implementing a new content management system (CMS) that enables comprehensive customization for each site visitor. 
(CASE STUDY) READ ABSTRACT |

Kia Motors – Building an automotive website that has the ‘Power to Surprise’ by Sitecore

July 25, 2013 - (Free Research)
Kia Motors, the UK's fastest growing car brand, wanted to revamp their company image - and that meant optimizing their website. Access this brief case study to learn about the web content management system (CMS) that Kia implemented in order to overhaul their existing website for a more user-friendly experience. 
(CASE STUDY) READ ABSTRACT |

Confused.com case study by Sitecore

July 25, 2013 - (Free Research)
Confused.com, a fast growing comparison website for insurance products in the UK, was outgrowing their legacy content management system (CMS). In this brief case study, discover how Confused.com implemented a web content management (WCM) technology in order to allow their entire team to easily make proactive and responsive changes to their site. 
(CASE STUDY) READ ABSTRACT |

MES Harmonization in a Multi-Site, Multi-Country and Multi-Cultural Environment: Case Study of a Plant to Enterprise Solution by Atos Origin

January 15, 2010 - (Free Research)
This white paper portrays a case study of a MES harmonization program started in 2004 at Akzo Nobel Base Chemicals in Europe. The objective of this program is to harmonize all its chemicals plants on one MES platform. The total program encompasses 13 plants located on 7 production sites in 4 European countries. 
(CASE STUDY) READ ABSTRACT |

Nine Real-World Results from Testing and Targeting by WebTrends (E-mail this company)

April 12, 2013 - (Free Research)
In today's wired world, you must make sure your website is optimized for optimal ROI and sales.  Check out this white paper to learn about the business case of web site optimization, and learn from nine brief success stories of businesses across all sectors. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Appleby Simplifies Global Disaster Recovery with Fluid Data Technology by Dell Compellent

May 09, 2011 - (Free Research)
Because Appleby operates data centers in several geographic regions, replication for disaster recovery purposes is one of the company’s top concerns. The company’s decentralized storage infrastructure seemed to make multi-site replication prohibitively costly and complex. Check out this case study to learn about the solution Appleby found. 
(CASE STUDY) READ ABSTRACT |

This Month in the Threat Webscape for October 2009 by Websense, Inc.

November 10, 2009 - (Free Research)
The Websense Security Labs Threatscape delivers information about breaking security research topics and today's advanced Internet threats. This Month's 'In the Threatscape' is a review of October's Web threat activity. Watch the video to learn more. 
(VIDEO) READ ABSTRACT |

Case Study: SSB Wind Systems, End-To-End Service Mitigates Information Risks by Iron Mountain

December 31, 2012 - (Free Research)
This short white paper discusses how one organisation transformed its data and records management processes through end-to-end off-site data protection and records management services. 
(CASE STUDY) READ ABSTRACT |

USF Federal Credit Union Establishes Airtight DR with EVault and Simpler-Webb by i365, makers of Evault

April 2008 - (Free Research)
Since implementing i365 InfoStage, things have gotten a lot easier -- and a lot more comfortable -- for USF FCU. 
(CASE STUDY) READ ABSTRACT |

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells. 
(SOFTWARE PRODUCT)

eGuide: Collaboration and case management: Trends, challenges and expert advice by IBM

November 2011 - (Free Research)
This e-guide takes a look at the use of collaboration and social networking strategies and tools  for case management, including a big picture introduction, expert advice for avoiding headaches, and findings from ebizQ.com's recent survey of business and IT professionals who are using case management in their own companies. 
(EGUIDE) READ ABSTRACT |

Kelley Blue Book Case Study by Microsoft

July 2007 - (Free Research)
In 2006, Kelley Blue Book implemented a new analytical capabilities solution based on Microsoft Business Intelligence technologies. Now Kelley Blue Book has improved sales staff efficiency and created a compelling new Web analytics product that can provide its business customers with more targeted data for their marketing efforts. 
(CASE STUDY) READ ABSTRACT |

Wireless - Aironet 350 Series by Cisco Systems

The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution. 
(HARDWARE PRODUCT)

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

Nationwide Foils Phishers with Markmonitor: Financial Services Giant Achieves ROI with Antiphishing Solutions in Three Months by MarkMonitor

October 2008 - (Free Research)
Nationwide Building Society, a leading financial institution, has seen a dramatic increase in phishing attacks. By using MarkMonito's AntiPhishing solutions they've been able to quickly shut down phishing sites, saving thousands of pounds per month. 
(CASE STUDY) READ ABSTRACT |

Mahaska Case Study by Imprivata

February 2014 - (Free Research)
This case study shows how Mahaska Health Partnership implemented a single sign-on (SSO) along with finger biometrics for on-site users and OTP tokens for remote access. 
(CASE STUDY) READ ABSTRACT |

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