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Genesys Global Consumer Survey - 2007 by Genesys
March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
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Strategies for Boosting Website Performance by Limelight Networks, Inc.
April 19, 2010 - (Free Research)
Join Limelight Networks VP of Strategic Alliances, Adam Wray, Senior Product Manager, Ken Iversen, and Integration Consultant Lead, Derek Boonstra as they discuss key strategies for cost-effectively boosting site performance without compromising on user experience.
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Nine Real-World Results from Testing and Targeting by WebTrends
(E-mail this company)
April 12, 2013 - (Free Research)
In today's wired world, you must make sure your website is optimized for optimal ROI and sales. Check out this white paper to learn about the business case of web site optimization, and learn from nine brief success stories of businesses across all sectors.
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Case Study: Appleby Simplifies Global Disaster Recovery with Fluid Data Technology by Dell Compellent
May 09, 2011 - (Free Research)
Because Appleby operates data centers in several geographic regions, replication for disaster recovery purposes is one of the company’s top concerns. The company’s decentralized storage infrastructure seemed to make multi-site replication prohibitively costly and complex. Check out this case study to learn about the solution Appleby found.
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This Month in the Threat Webscape for October 2009 by Websense, Inc.
November 10, 2009 - (Free Research)
The Websense Security Labs Threatscape delivers information about breaking security research topics and today's advanced Internet threats. This Month's 'In the Threatscape' is a review of October's Web threat activity. Watch the video to learn more.
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iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare
iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.
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eGuide: Collaboration and case management: Trends, challenges and expert advice by IBM
November 2011 - (Free Research)
This e-guide takes a look at the use of collaboration and social networking strategies and tools for case management, including a big picture introduction, expert advice for avoiding headaches, and findings from ebizQ.com's recent survey of business and IT professionals who are using case management in their own companies.
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Wireless - Aironet 350 Series by Cisco Systems
The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution.
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Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.
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Kelley Blue Book Case Study by Microsoft
July 2007 - (Free Research)
In 2006, Kelley Blue Book implemented a new analytical capabilities solution based on Microsoft Business Intelligence technologies. Now Kelley Blue Book has improved sales staff efficiency and created a compelling new Web analytics product that can provide its business customers with more targeted data for their marketing efforts.
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Case Study - Petrobas by Riverbed Technology, Inc.
January 2012 - (Free Research)
Petrobras needed to accelerate data replication from offshore drilling platforms back to the corporate headquarters. Download the case study to learn how Riverbed deployed Steelhead® appliances to reduce Petrobras’ backup window from 34 hours to four hours, improve application performance for remote workers to LAN-like speeds, and more.
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TravelTainment Case Study by Pentaho Corporation
March 2012 - (Free Research)
This case study outlines how travel industry software company TravelTainment streamlined and simplified its data warehouse and reporting system to better serve the needs of its customers.
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Coraid Case Study - Notrefamille.com: Microsoft SQL Database by Coraid
March 2013 - (Free Research)
This short case study reveals how Notrefamille.com deployed a modern, cutting-edge storage system that is 25% less expensive than Fibre Channel, improved throughput to their servers, reduced complexity, and made future growth simple and cost-effective.
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SaaS WCM Platform: Speed Marketing Campaign Execution, Ensure Site Availability by Limelight Networks, Inc.
January 2013 - (Free Research)
Telecommunications company Ciena, like many businesses, was utilizing an outdated WCM system that was unreliable and inefficient. Website downtime was a problem, causing security risks and costing an estimated $30,000 deficit. Read on to find out how Ciena mitigated these challenges by implementing a cloud-based, user-friendly WCM platform.
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Making a Business Case for Backup Plans by CommVault Systems, Inc.
November 2012 - (Free Research)
This SearchCIO.com e-guide examines how IT leaders can make a business case for a solid, value-based data storage and backup plan. Hear from a selection of your peers as they share their personal experiences with convincing their fellow executives that backup is a necessity.
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Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent
January 2008 - (Free Research)
Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...
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Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.
May 2008 - (Free Research)
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.
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Collaboration capability: The new imperative for empowered information workers by IBM
November 2011 - (Free Research)
In this Tip Guide, ebizQ.com Site Editor Anne Stuart takes a multi-faceted look at the use of collaboration and social networking strategies and tools for case management. Readers will gain a big-picture introduction to collaboration and related trends, including insights from several industry thought leaders.
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