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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 30, 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
(WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

Forrester - A Custom Technology Profile: Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

Met Office: The changing role of social media by ComputerWeekly.com

April 25, 2012 - (Free Research)
Dave Britton, chief press officer of the Met Office, explains how the Met has harnessed social media, in this presentation. 
(CASE STUDY) READ ABSTRACT |

Case Study: Data Solutions, Inc. Protects its Clients with Panda Cloud Office Protection by Panda Security

November 20, 2009 - (Free Research)
Read this case study to learn how Data Solutions, Inc. gained the ability to handle remote management from a single point, to handle remote installation and management of all clients, to reduce service management operating costs, and to prevent identity theft by implementing Panda Cloud Office Protection. 
(CASE STUDY) READ ABSTRACT |

Deploying a Contact Center in the Cloud: A Guide to Best Practices by Genesys

July 31, 2012 - (Free Research)
Modern organizations are often turning to cloud-based contact center models in order to engage with customers via more channels and access a wide range of features in a cost-effective manner. In this white paper from Ovum research, discover 10 best practices for deploying and managing a cloud-based contact center. 
(WHITE PAPER) READ ABSTRACT |

3-Step-Migration: Microsoft Office 2003 to Oracle Open Office by Oracle Corporation

January 03, 2011 - (Free Research)
This brief paper is designed to assist IT professionals and system integrators who want to move an organization from Microsoft Office 97/2000/XP/2003 to Oracle Open Office. Continue reading to learn more. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly - 6 March 2012: Windows 8 - tablet meets desktop by ComputerWeekly.com

March 06, 2012 - (Free Research)
This week’s Computer Weekly delves into the new world of Windows 8. We also talk to some top CIOs about how the downturn has shaped their priorities. You'll also find the third and final part of our Buyer's Guide to IPv6 migration, all inside this digital magazine. 
(EZINE)

Cost-Effective Remote Office / Branch Office (ROBO) Virtualization with HP StorageWorks P4000 Virtual SAN Appliance (VSA) by HP & Intel®

November 19, 2010 - (Free Research)
Many organizations inadvertently place critical information at risk because deploying physical SANs at each of their remote locations can be cost prohibitive. This does not have to be the case. HP has an approach that can affordably provide high availability (HA) and disaster recovery (DR) for each of your remote sites. 
(IT BRIEFING) READ ABSTRACT |

Staples Case Study by IBM

September 21, 2011 - (Free Research)
Staples set the bar for the office superstore when it first opened its doors in 1986. It now has the second-largest Internet retail revenue in the world with $10.2 billion in 2010 sales, 43% of the company's total revenue. This paper details how Staples delivered a much more personalized shopping experience to its online customers. 
(CASE STUDY) READ ABSTRACT |

The Wildlife Experience sees the benefits of migrating to Office 365 from a limited, free service by Microsoft

September 20, 2011 - (Free Research)
The need for more email space and the ability to send larger files prompted Wildlife Experience, an educational nonprofit outside Denver, to abandon their free service. Find out how Wildlife Experience chose Microsoft Office 365 and gained increased staff productivity, enhanced account provisioning and reduced operating expenses in this case study. 
(VIDEO)

Top Use-Cases for Replication Demand Integration with Backup and Recovery Capabilities by CommVault Systems, Inc.

March 23, 2009 - (Free Research)
Join highly-regarded featured speakers, including DCIG President and Lead Analyst Jerome Wendt, for an eye-opening Webcast about the specialized requirements of using host-based software in combination with data protection. 
(WEBCAST) READ ABSTRACT |

Avocent Accelerates Critical Applications over WAN While Ensuring Distributed Web Security at Branch Offices by BlueCoat

September 19, 2011 - (Free Research)
IT infrastructure management solutions provider, Avocent Corporation, needed to accomplish two critical tasks: Improve performance of key business applications and provide decentralized Web security and control for their branch offices. View this case study to learn how they were able to meet both needs with just one solution. 
(CASE STUDY) READ ABSTRACT |

Computer Weekly – 20 March 2012: The open data revolution by ComputerWeekly.com

March 20, 2012 - (Free Research)
In this week’s Computer Weekly, Cabinet Office minister Francis Maude talks about releasing government datasets to the public and why open data will drive the next industrial revolution. We also review the latest test version of Windows 8 and see how it shapes up for tablet computers and business users and much more. 
(EZINE)

Case study: Microsoft Dutch HQ glimpses the future by ComputerWeekly.com

June 30, 2010 - (Free Research)
Microsoft has turned its Dutch headquarters into a radical experiment which the company believes could point the way to the future of the workplace. Its office at Schiphol airport has done away with dedicated desks and offices and it has given employees the freedom to chose where, when and how they work. 
(WHITE PAPER) READ ABSTRACT |

Strategy Guide to Business Risk Mitigation for Midsize Businesses by HP & Intel®

March 21, 2011 - (Free Research)
Businesses that need to control costs and reduce their vulnerabilities should access this multimedia white paper, which provides a combination of authoritative industry research and analysis, combined with three real-world case studies of companies that took strategic views of business risk mitigation for their branch offices. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Panda Security Enables Gloucestershire NHS to Communicate Effectively and Safely by Panda Security

July 25, 2009 - (Free Research)
Learn how Gloucestershire NHS was able to help 1700 client computers send and receive vital information safely and efficiently by installing Panda's Managed Office Protection Antivirus solution. 
(CASE STUDY) READ ABSTRACT |

Eight Ways to Boost Workforce Efficiency and Quality with Continuous Workforce Optimization by Genesys

March 12, 2014 - (Free Research)
To ensure high quality, engaging customer interactions, continuity between front office, back office, and other supporting divisions is key. Many organizations are turning to workforce optimization (WFO) tools to optimize efficiency, and savvy companies are looking to integrated solutions to deliver the most benefits. 
(WHITE PAPER) READ ABSTRACT |

Quantum DXi Deduplication Appliance Makes Backup and Recovery an Easy Case by Quantum Corporation

July 23, 2010 - (Free Research)
When Baker & McKenzie’s tape-based data protection strategy reached its limits, they decided to switch to a centralized backup solution with a DXi deduplication appliance as the foundation. Read this case study to learn why Baker & McKenzie decided to go with Quantum’s solution to handle their backup and recovery needs. 
(CASE STUDY) READ ABSTRACT |

Case Study: Katten Muchin Rosenman LLP - EMC VPLEX Metro Provides a Magic Wand for Migrating Data in Private Cloud with No Downtime by EMC Corporation

July 09, 2013 - (Free Research)
Katten Muchin Rosenman LLP needed to improve the agility and resiliency of its IT infrastructure. Data migrations were causing downtime and disrupting the attorneys' ability to serve clients.Access this case study today to learn how Katten Muchin Rosenman LLP was able to overcome these challenges by turning to a storage virtualization platform. 
(WHITE PAPER) READ ABSTRACT |

Simplify business intelligence in familiar desktop applications by IBM

November 30, 2012 - (Free Research)
Access this brief resource today to learn about a platform that makes reliable, trusted business intelligence (BI) data available in familiar Microsoft Office applications – giving you a single, trusted version of the truth. 
(WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

Taking Visual Collaboration to the Next Level: Plan Use Cases, Architecture, and Adoption by Cisco (E-mail this company)

December 31, 2012 - (Free Research)
This white paper highlights how IT professionals can continually raise the business value of telepresence and what you should consider when implementing your visual collaboration strategy. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 28 January 2014: Tablets in the workplace by ComputerWeekly.com

January 28, 2014 - (Free Research)
In this week's Computer Weekly, our latest buyer's guide examines the rise of tablets in the workplace, and how to fit them in to the corporate IT environment. We look at the risks to the UK banking system from over-reliance on legacy IT. And we find out how flash storage can help improve application performance. Read the issue now. 
(EZINE) READ ABSTRACT |

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