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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 30, 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
(WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Data Solutions, Inc. Protects its Clients with Panda Cloud Office Protection by Panda Security

November 20, 2009 - (Free Research)
Read this case study to learn how Data Solutions, Inc. gained the ability to handle remote management from a single point, to handle remote installation and management of all clients, to reduce service management operating costs, and to prevent identity theft by implementing Panda Cloud Office Protection. 
(CASE STUDY) READ ABSTRACT |

Met Office: The changing role of social media by ComputerWeekly.com

April 25, 2012 - (Free Research)
Dave Britton, chief press officer of the Met Office, explains how the Met has harnessed social media, in this presentation. 
(CASE STUDY) READ ABSTRACT |

3-Step-Migration: Microsoft Office 2003 to Oracle Open Office by Oracle Corporation

January 03, 2011 - (Free Research)
This brief paper is designed to assist IT professionals and system integrators who want to move an organization from Microsoft Office 97/2000/XP/2003 to Oracle Open Office. Continue reading to learn more. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly - 6 March 2012: Windows 8 - tablet meets desktop by ComputerWeekly.com

March 06, 2012 - (Free Research)
This week’s Computer Weekly delves into the new world of Windows 8. We also talk to some top CIOs about how the downturn has shaped their priorities. You'll also find the third and final part of our Buyer's Guide to IPv6 migration, all inside this digital magazine. 
(EZINE)

Cost-Effective Remote Office / Branch Office (ROBO) Virtualization with HP StorageWorks P4000 Virtual SAN Appliance (VSA) by HP & Intel®

November 19, 2010 - (Free Research)
Many organizations inadvertently place critical information at risk because deploying physical SANs at each of their remote locations can be cost prohibitive. This does not have to be the case. HP has an approach that can affordably provide high availability (HA) and disaster recovery (DR) for each of your remote sites. 
(IT BRIEFING) READ ABSTRACT |

Staples Case Study by IBM

September 21, 2011 - (Free Research)
Staples set the bar for the office superstore when it first opened its doors in 1986. It now has the second-largest Internet retail revenue in the world with $10.2 billion in 2010 sales, 43% of the company's total revenue. This paper details how Staples delivered a much more personalized shopping experience to its online customers. 
(CASE STUDY) READ ABSTRACT |

The Wildlife Experience sees the benefits of migrating to Office 365 from a limited, free service by Microsoft

September 20, 2011 - (Free Research)
The need for more email space and the ability to send larger files prompted Wildlife Experience, an educational nonprofit outside Denver, to abandon their free service. Find out how Wildlife Experience chose Microsoft Office 365 and gained increased staff productivity, enhanced account provisioning and reduced operating expenses in this case study. 
(VIDEO)

Avocent Accelerates Critical Applications over WAN While Ensuring Distributed Web Security at Branch Offices by BlueCoat

September 19, 2011 - (Free Research)
IT infrastructure management solutions provider, Avocent Corporation, needed to accomplish two critical tasks: Improve performance of key business applications and provide decentralized Web security and control for their branch offices. View this case study to learn how they were able to meet both needs with just one solution. 
(CASE STUDY) READ ABSTRACT |

Strategy Guide to Business Risk Mitigation for Midsize Businesses by HP & Intel®

March 21, 2011 - (Free Research)
Businesses that need to control costs and reduce their vulnerabilities should access this multimedia white paper, which provides a combination of authoritative industry research and analysis, combined with three real-world case studies of companies that took strategic views of business risk mitigation for their branch offices. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Panda Security Enables Gloucestershire NHS to Communicate Effectively and Safely by Panda Security

July 25, 2009 - (Free Research)
Learn how Gloucestershire NHS was able to help 1700 client computers send and receive vital information safely and efficiently by installing Panda's Managed Office Protection Antivirus solution. 
(CASE STUDY) READ ABSTRACT |

Case study: Microsoft Dutch HQ glimpses the future by ComputerWeekly.com

June 30, 2010 - (Free Research)
Microsoft has turned its Dutch headquarters into a radical experiment which the company believes could point the way to the future of the workplace. Its office at Schiphol airport has done away with dedicated desks and offices and it has given employees the freedom to chose where, when and how they work. 
(WHITE PAPER) READ ABSTRACT |

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence by Genesys

September 16, 2013 - (Free Research)
Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. 
(CASE STUDY) READ ABSTRACT |

Automating Customer Contact Centers to Gain Agility and Analytic Insights by Genesys

June 04, 2014 - (Free Research)
This informative white paper explores the components, advantages, and use cases for a virtual contact center. It also includes a checklist of 9 must-have virtual contact center features, so you know what to look for when evaluating a technology. 
(WHITE PAPER) READ ABSTRACT |

User's Guide to Office 2007 - No Need to Wait, Deploy It Now by Global Knowledge

December 2008 - (Free Research)
It seems we're always dragged kicking and screaming into the newest operating system, programs, or hardware systems. Office 2007 is quite an initial adjustment yet it is one the most functional products from Microsoft in a while. 
(WHITE PAPER) READ ABSTRACT |

Top Use-Cases for Replication Demand Integration with Backup and Recovery Capabilities by CommVault Systems, Inc.

March 2009 - (Free Research)
Join highly-regarded featured speakers, including DCIG President and Lead Analyst Jerome Wendt, for an eye-opening Webcast about the specialized requirements of using host-based software in combination with data protection. 
(WEBCAST) READ ABSTRACT |

Simplify business intelligence in familiar desktop applications by IBM

November 2012 - (Free Research)
Access this brief resource today to learn about a platform that makes reliable, trusted business intelligence (BI) data available in familiar Microsoft Office applications – giving you a single, trusted version of the truth. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 20 March 2012: The open data revolution by ComputerWeekly.com

March 2012 - (Free Research)
In this week’s Computer Weekly, Cabinet Office minister Francis Maude talks about releasing government datasets to the public and why open data will drive the next industrial revolution. We also review the latest test version of Windows 8 and see how it shapes up for tablet computers and business users and much more. 
(EZINE)

Visa Desjardins Provides a Differentiated Customer Experience by Genesys

February 2013 - (Free Research)
Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. 
(WEBCAST) READ ABSTRACT |

ESRI Ensures a Single, Seamless Conversation with Customers Across All Channels by Genesys

February 2013 - (Free Research)
This case study reveals how Esri, a leading provider of GIS mapping software, redesigned the overall customer service experience in order to better support changing customer demands and improve interactions across all channels. 
(CASE STUDY) READ ABSTRACT |

ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy by Genesys

December 2012 - (Free Research)
This case study reveals how Canadian insurer ICBC built a flexible, cutting-edge contact center as a key part of its customer-centric strategy, enabling the company to improve routing flexibility, increase customer satisfaction, and more. 
(CASE STUDY) READ ABSTRACT |

Case Study: Level 3 Communications - Going Agile at Scale by Rally Software

June 2013 - (Free Research)
You might think agile development is only for small organizations - but that isn't necessarily true. In this case study, discover how Level 3 was able to overcome the difficulties of a segmented office space and multiple development projects to successfully implement Agile throughout the entire organization. 
(CASE STUDY) READ ABSTRACT |

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