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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 30, 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
(WHITE PAPER) READ ABSTRACT |

BTS Consultant Thought Leadership Paper: Business Case for Value Realization Business Case for Value Realization During Implementation by SAP America, Inc.

October 31, 2010 - (Free Research)
Find out more about value management and building value realization practices into every IT project. Discover how using value realization best practices during the lifecycle of your implementation can help you achieve greater value from your IT investments. Learn about the value of ASAP methodology and SAP offerings. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Connecting Consultants and Customers Securely at Arthur D. Little by GlobalScape

May 22, 2014 - (Free Research)
This case study focuses on management consulting firm Arthur D. Little's experience with an enterprise-level file exchange solution that was easy to use, secure, rapid to deploy, and scalable. 
(WHITE PAPER) READ ABSTRACT |

Social/collaborative trends, techniques and technologies for case management by IBM

November 17, 2011 - (Free Research)
In this tip guide, consultant and ebizQ.com contributor Stephanie Quick explains the top social/collaborative trends, techniques and technologies involved in case management today. 
(EGUIDE) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

About to Buy Guide: Building a Business Case for DR by SearchCIO.com

March 05, 2013 - (Free Research)
Are you a CIO looking to justify your DR project to upper management? This Q&A with Paul Kirvan, a consultant with more than 20 years of experience in business continuity management, will give you a perspective on the overall issue of DR and why your organization should implement a documented backup plan. 
(EGUIDE) READ ABSTRACT |

eGuide: Using social and collaborative approaches to take case management to the next level, Part II by IBM

November 11, 2011 - (Free Research)
This e-guide features expert insight about and best practices for using social and collaborative techniques and technology in case management. 
(EGUIDE) READ ABSTRACT |

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com

January 04, 2012 - (Free Research)
This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. 
(IT BRIEFING) READ ABSTRACT |

Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT)

Data Warehousing as a Service by Kognitio

June 11, 2013 - (Free Research)
This concise case study outlines how they chose to leverage a Data warehousing as a Service (DaaS), allowing their pricing analysts to have access to a live analytical database, reports, and a team of experienced consultants who understand their business requirements. 
(WHITE PAPER) READ ABSTRACT |

MicroStrategy Customer Success Story: AutoTrader.com by MicroStrategy Incorporated

April 30, 2014 - (Free Research)
In this brief case study, find out how AutoTrader developed a mobile application that enabled advertising consultants to easily access reports and other business-critical information on-the-go, in a meeting, or wherever they might be. 
(CASE STUDY) READ ABSTRACT |

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

The Case for Virtualizing your SAP Deployment by VMware, Inc.

December 30, 2011 - (Free Research)
In this whitepaper, uncover the results of a multi-industry survey on how businesses are best using SAP, if they have virtualized and what benefits they gained from virtualization. 
(WHITE PAPER) READ ABSTRACT |

E-Book: Best Practices for Selecting Midmarket ERP Software by SearchManufacturingERP

February 14, 2011 - (Free Research)
With over 80 different ERP packages available today, determining what’s right for your organization can seem like a daunting task. But, with this e-book you will get advice and best practices for every step of the ERP software selection process. Ensuring you will not get lost in the sea of ERP software. 
(EBOOK)

E-Book: Best Practices for Selecting Midmarket ERP Software by IQMS

April 20, 2010 - (Free Research)
With over 80 different ERP packages available today, determining what’s right for your organization can seem like a daunting task. But, with this e-book you will get advice and best practices for every step of the ERP software selection process. Ensuring you will not get lost in the sea of ERP software. 
(EBOOK) READ ABSTRACT |

Strategies for Boosting Website Performance by Limelight Networks, Inc.

April 19, 2010 - (Free Research)
Join Limelight Networks VP of Strategic Alliances, Adam Wray, Senior Product Manager, Ken Iversen, and Integration Consultant Lead, Derek Boonstra as they discuss key strategies for cost-effectively boosting site performance without compromising on user experience. 
(WEBCAST) READ ABSTRACT |

Presentation Transcript: Best practices for evaluating and selecting content analytics tools by IBM

June 22, 2011 - (Free Research)
In this presentation transcript with Seth Grimes, Principal Consultant at Alta Plana Corp. and originator of the Text Analytics Summit, listeners will learn about best practices for evaluating content analytics tools and choosing the technology that best meets their business requirements. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Subversion to Perforce in 30 Minutes by Perforce Software, Inc. (E-mail this company)

February 14, 2014 - (Free Research)
Join Tom Tyler, Senior Consultant at Perforce Software as he shares practical tips to plan you migration, alleviate concerns, and prevent a wasteful, misdirected effort. 
(WEBCAST) READ ABSTRACT |

Presentation Transcript: Leveraging Your Most Valued Asset: Knowledge by Vivisimo, Inc.

January 29, 2010 - (Free Research)
Why do most organizations continuously fail in utilizing knowledge? In this presentation transcript, learn from case studies that illustrate how you can optimize the value of knowledge in your organization through improving e-discovery and data retention practices and eliminating wasteful and under-utilized tools. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Making Desktop Virtualization part of your Windows 7 Migration Strategy by Dell Software

May 18, 2011 - (Free Research)
Access this webcast to discover how choosing a virtual desktop migration can reduce costs, improve efficiency and enhance security around your infrastructure. Plus, review best practices for matching the right virtual desktop technology to your user’s needs, different deployment options for each technology and more. 
(WEBCAST) READ ABSTRACT |

Solution Spotlight: Effective Content Analytics by IBM

January 23, 2014 - (Free Research)
Access the following expert e-guide and gain insight from web content analytics guru, Geoffrey Bock, on how to effectively tag your business events, ultimately improving your overall WCM strategy. Plus, learn how a major police department used text analytics to fight crime. 
(EGUIDE) READ ABSTRACT |

Detect and Survive by Guidance Software, Inc.

April 15, 2010 - (Free Research)
This white paper discusses why the need to forensically examine security threats is an increasingly vital tool for modern companies. It also examines leading providers of this technology, including EnCase Cybersecurity from Guidance Software. 
(WHITE PAPER) READ ABSTRACT |

3-Step-Migration: Microsoft Office 2003 to Oracle Open Office by Oracle Corporation

January 03, 2011 - (Free Research)
This brief paper is designed to assist IT professionals and system integrators who want to move an organization from Microsoft Office 97/2000/XP/2003 to Oracle Open Office. Continue reading to learn more. 
(WHITE PAPER) READ ABSTRACT |

7 Keys to Success for Managing a Business-Critical Cloud with Confidence by Hewlett-Packard Company

April 26, 2012 - (Free Research)
Need a few tips on how to manage your cloud infrastructure? Here are seven best practices that will keep your business-critical cloud environment up and running. 
(WHITE PAPER) READ ABSTRACT |

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