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Building a Compelling Case for Change: Aligning Strategy with Action by OpenText April 29, 2013 - (Free Research) Watch this webinar today to explore the key challenges in developing a compelling case for change when it comes to your business processes. Learn how you can gain support across your organizational culture and discover the strategic role BPM technology plays to align the goals and actions of the end-user community with your business objectives.  (WEBCAST) READ ABSTRACT |

Advanced Case Management: Making its Mark on Key Government Sectors by IBM May 10, 2012 - (Free Research) Government agencies are frequently adopting advanced case management strategies to automate processes, streamline practices and achieve better, swifter results. This paper from IBM discusses how advanced case management strategies are taking hold in today's agencies and how these practices can help foster more efficient, effective environments.  (WHITE PAPER) READ ABSTRACT |

Tip Guide: Analytics in dynamic case management: Strategies, tactics and expert insights by IBM December 05, 2011 - (Free Research) This tip guide continues ebizQ.com's exploration of the role of analytics in successful case management. In this article, ebizQ contributor Alan Earls offers strategies and tactics for successfully combining dynamic case management (DCM) and analytics.  (EGUIDE) READ ABSTRACT |

Customer Service is Not an Assembly Line - Retool your Service Experience with Dynamic Case Management by KANA (E-mail this company) June 22, 2012 - (Free Research) Check out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both.  (WEBCAST) READ ABSTRACT |

eGuide: Strategies for building the best case-management architecture by IBM November 11, 2011 - (Free Research) This e-guide continues ebizQ.com's deep dive into approaches for constructing a sound case management architecture. In this installment, learn how to approach the technology choices involved and when to consider a case management framework based on business process management (BPM) software or other technologies.  (EGUIDE) READ ABSTRACT |

eGuide: Strategies for building the best advanced case management architecture, Part I by IBM November 11, 2011 - (Free Research) Designing a case management architecture is more of an art—really, a balancing act—than a science. In this e-guide, readers will learn to address key considerations involved in designing an effective case management architecture that extends across the enterprise to enable better collaboration and decision-making.  (EGUIDE) READ ABSTRACT |

Sun World International: A case study in smarter planet leadership by IBM May 22, 2012 - (Free Research) This case study illustrates how Sun World International, a mid-sized grower in California, shifted its competitive strategy to capitalize on analytics and gain real-time insight into the competitive market. Learn how it gained a 5% reduction in harvesting costs, a 20% reduction in fuel usage and an eight-fold increase in profit per acre.  (CASE STUDY) READ ABSTRACT |

Increasing the efficiency of case file coordination in social services by IBM June 15, 2011 - (Free Research) Social service agencies are experiencing challenges with manual processes. Advanced case management strategies are being implemented to streamline these processes and foster greater insight, collaboration and decision-making capabilities. This white paper explains how one such solution allows you automate these processes to elevate processing.  (WHITE PAPER) READ ABSTRACT |

Why CRM? The Business Case for Customer Relationship Management by Oracle Corporation July 2006 - (Free Research) Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

Building a Business Case for Data Governance: Ten Critical Steps by Information Builders December 2012 - (Free Research) This resource counts down 10 key steps that will help you build the business case for data governance in your organization. Also inside, learn about tools and tactics that will ensure your data governance project is a success.  (WHITE PAPER) READ ABSTRACT |

How analytics can add value to case management by IBM November 2011 - (Free Research) This e-guide continues ebizQ.com's exploration of the role of analytics in successful dynamic case management (DCM). In this installment, find strategies and tactics for combining the two, and a Q & A with analyst insight on analytics and a bigger-picture view of case management.  (EGUIDE) READ ABSTRACT |

eGuide: Collaboration and case management: Trends, challenges and expert advice by IBM November 2011 - (Free Research) This e-guide takes a look at the use of collaboration and social networking strategies and tools  for case management, including a big picture introduction, expert advice for avoiding headaches, and findings from ebizQ.com's recent survey of business and IT professionals who are using case management in their own companies.  (EGUIDE) READ ABSTRACT |

eGuide: Strategies for building the best advanced case-management architecture - Part 2 by IBM November 2011 - (Free Research) Dynamic case management (DCM) can provide companies with significant benefits, but its architecture creates plenty of challenges as well. Read this e-guide to learn how to use communication and flexibility to create an effective DCM architecture with consistent, on-going maintenance, and get tips for building a business case.  (EGUIDE) READ ABSTRACT |

ebizQ.net Tip Guide: Evolving your dynamic case management strategy by IBM September 2011 - (Free Research) This Tip Guide describes how DCM can benefit financial services firms and offers expert advice on best practices and pitfalls in DCM adoption.  (EGUIDE) READ ABSTRACT |

ebizQ.net Tip Guide: Pitfalls to avoid in your case management strategy by IBM September 2011 - (Free Research) This Tip Guide describes how DCM can benefit financial services firms and offers expert advice on the best practices and pitfalls in DCM adoption.  (EGUIDE) READ ABSTRACT |

Case Study: Rochford District Council Secures 25 Years' of History with Acronis by Acronis NEMEA May 2011 - (Free Research) Like many local governmental organisations, Rochford District Council depends heavily on the continual availability of its IT systems. Having a reliable disaster recovery strategy in place is an essential component of the Council’s IT strategy. Read on to learn more.  (CASE STUDY) READ ABSTRACT |

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Company September 2009 - (Free Research) Spain's La Caixa bank wanted to expand into international markets, but reaching new customers meant amping up its customer service experience. Read this brief case study to discover how La Caixa chose a contact center outsourcing service to improve its customer experience management, boost its competitive position, and ultimately drive growth.  (CASE STUDY) READ ABSTRACT |

Case Study: Tesco's £65 million data centre strategy to drive online growth by ComputerWeekly.com November 2012 - (Free Research) This Computer Weekly case study, packed with photographs and data, gives the inside story of Tesco's £65 million data centre strategy.    (CASE STUDY) READ ABSTRACT |

Computer Weekly – 20 March 2012: The open data revolution by ComputerWeekly.com March 2012 - (Free Research) In this week’s Computer Weekly, Cabinet Office minister Francis Maude talks about releasing government datasets to the public and why open data will drive the next industrial revolution. We also review the latest test version of Windows 8 and see how it shapes up for tablet computers and business users and much more.  (EZINE)

Targeted attacks: Preparation and Mitigation by Symantec Corporation May 2013 - (Free Research) This expert e-guide explains how you can make an effective business case for targeted attack defense. Also inside, discover what you need to know in order to change user behaviors as part of your risk mitigation strategy.  (EGUIDE) READ ABSTRACT |

Case Study: Meka Pro harnesses analytics to improve profitability of manufacturing projects by IBM January 2013 - (Free Research) You operate in a global market and in order to be successful you need to customize your business strategy for different markets. Analytics tools can help you obtain the intelligence you need to tailor your approach to specific markets and audiences. Read on to learn how a manufacturing company used analytics to increase profitability by 10%.  (CASE STUDY) READ ABSTRACT |

The Business Case for Outsourcing Software Testing to a Separate Vendor by LogiGear Corporation January 2006 - (Free Research) This whitepaper will explore the single-source, and the multi-source approach to application development, highlighting the advantages and disadvantages of each, and pointing out the distinct advantages that multi-sourcing has over single-sourcing.  (WHITE PAPER) READ ABSTRACT |

Records Management for Disaster Recovery by Iron Mountain November 2012 - (Free Research) The importance of a disaster recovery (DR) plan is a no brainier – having one can save your business; not having one will jeopardize it. Records management is a key aspect of effective DR, but more often than not it is overlooked. Read on to learn how to build a business case for incorporating records management into your overall DR plan.  (WHITE PAPER) READ ABSTRACT |

The Path to Enterprise Desktops: From Personal Computer to Personalized Computing by AMD and VMware, Inc. March 2008 - (Free Research) This IDC white paper considers the concept of desktop virtualization, specifically as made available by VMware's VDI and ACE. The document also considers the benefits and limitations of these technologies as well as the best use cases for each...  (ANALYST REPORT) READ ABSTRACT |

Oracle Databases on Vmware: Use Cases by VMware, Inc. October 2010 - (Free Research) This guide provides best practice guidelines for deploying Oracle databases on VMware vSphere, including best practice tips for storage, networking and performance.  (WHITE PAPER) READ ABSTRACT |

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