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The Truth About Outsourcing Help Desk by ABS Associates Inc.

February 2008 - (Free Research) There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let’s take a closer look at ten common myths about help desk outsourcing, as well as the truths behind them.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Dispelling Top Ten Wireless Security Myths by AirTight Networks, Inc.

August 2008 - (Free Research) Myths about wireless security can be both dangerous and costly, this paper will revisit and debunk top ten wireless security myths.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Dispelling the Myths of Compensation Planning Technology by Workscape

June 2008 - (Free Research) Large organizations may have blazed the trail for migration to performancedriven compensation—also known as pay-for-performance—but midsize companies that want to compete and succeed are following that same mind-set.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Network Performance: Uncovering Common Myths and Misconceptions by AT&T Corp

June 2008 - (Free Research) There has been much discussion about the valuable benefits of CoS; however, there are also common myths, which unless challenged, can impact the success of CoS implementation, this paper exposes the common misconceptions of what CoS can do.
(WHITE PAPER) GO TO WHITE PAPER

Myths of Bandwidth and Application Performance by F5 Networks (E-mail this company)

November 2007 - (Free Research) This white paper is intended to shed light on the issues affecting application performance in the wide area, and to give IT managers the knowledge required to design strategic enterprise application acceleration and deployment solutions.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Seven Myths about Data Warehouse Appliances: Seven Things You Should Know about Data Warehouse Appliances That Other Vendors Are Afraid to Tell You by Kognitio

July 2008 - (Free Research) The data warehouse appliance concept delivers a number of benefits to the customer that cannot be achieved using conventional warehouse technologies. This paper presents seven myths about data warehouse appliances that you should know before purchasing.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Five myths of threat management by SearchSecurity.com

August 2008 - (Free Research) Watch this expert videocast to learn about 5 common myths of threat management and find out how your company can successfully address these issues.
(VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

Debunking the Top Eight Myths Surrounding Small-Business Warehouse Management Systems (WMS) by HighJump Software.

May 2008 - (Free Research) Learn why companies of all sizes are turning to best-of-breed warehouse management systems (WMS) in an effort to reduce costs and boost productivity in the face of increased globalization, regulation and competition.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Solution Brief: Top 5 Myths on WAN Optimization by Blue Coat

July 2008 - (Free Research) A misunderstanding of the problem within your network can lead to unneeded and costly IT investments, not to mention downtime, data loss, and resource waste. This paper examines five common WAN misperceptions and how to better address them.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Wireless Vulnerability Management: What It Means for Your Enterprise by AirTight Networks, Inc.

April 2008 - (Free Research) This whitepaper revisits the wireless security space, debunks common myths, and presents wireless vulnerability management (WVM) as a proactive strategy to wireless security.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Reality check: Application Benchmarking & QoE by Fluke Networks

March 2008 - (Free Research) In this podcast, Dennis Drogseth and Kara Gattine engage in some 'Fact or Fiction,' focusing on application benchmarking and quality of experience in order to determine if networked applications are functioning optimally and users are productive.
(PODCAST) READ ABSTRACT | GO TO PODCAST

Clustering for Performance -- Scale up and Scale Out by Exanet

July 2008 - (Free Research) In this expert webcast, Greg Schulz looks at clustered storage as a technique to scale both I/Os to meet transaction processing and bandwidth for video and content rich media applications.
(WEBCAST) READ ABSTRACT | GO TO WEBCAST

Getting a handle on iSCSI by EMC Partner Organization

July 2008 - (Free Research) This expert Videocast discusses the major iSCSI myths and dispels them with ESG research. ESG analyst Mark Bowker sets the iSCSI vision and gives his expert opinion on this technology.
(VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

6 Pitfalls of Logging by LogLogic, Inc.

June 2008 - (Free Research) This webcast covers operational security challenges that organizations face while deploying a log and alert collection and analysis infrastructure, highlighting the most common mistakes organizations make in this process.
(WEBCAST) READ ABSTRACT | GO TO WEBCAST

ePowerCenter - Customer Relationship Management and Interaction Solution by Astute Solutions (E-mail this company)

ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Myth of Training Return on Investment (ROI) by Gyrus Systems, LC

October 2007 - (Free Research) "This is it!" You sold your boss on the idea of calculating Training ROI and this is the case to prove it. Your proposed training project will finally prove the ROI of your training department. With so many proponents shouting the praises of Training ROI, how could you go wrong, especially with this project?
(ARTICLE) READ ABSTRACT | GO TO ARTICLE

Debunking the Top 5 Misconceptions about Data Protection by Lumension Security

May 2008 - (Free Research) This Podcast will debunk some common misconceptions about data protection.
(PODCAST) READ ABSTRACT | GO TO PODCAST

RealDialog - Knowledge Management, Web Self-Service and Search Solution by Astute Solutions (E-mail this company)

RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Guidelines for the Evaluation of Enterprise De-Duplication Solutions: How to Navigate the Pitfalls and Hyperbole by Diligent Technologies Corporation.

February 2008 - (Free Research) When it comes to data deduplication, the truth is often distorted. This white paper breaks through the hype and provides you with an outline on the principles of deduplication as well as tips for evaluating solutions. Read this white paper to learn …
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Podcast: Unified communications: A practical approach by Avaya, Inc

July 2008 - (Free Research) This expert podcast answers the top 5 questions regarding unified communications.
(PODCAST) READ ABSTRACT | GO TO PODCAST

The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored by Astute Solutions by Astute Solutions (E-mail this company)

April 2007 - (Free Research) Read how AberdeenGroup's research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.
(ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent - Reality or Myth? by Astute Solutions (E-mail this company)

July 2007 - (Free Research) The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.
(ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Benchmarking IT Risk & Compliance OnDemand webcast by Symantec Corporation.

June 2008 - (Free Research) Join Jennie Grimes, Senior Director, Symantec Enterprise Marketing and Jim Hurley, Managing Director, IT Policy Compliance Group; Symantec Senior Research Mgr as they explore IT Risk and Compliance critical issues.
(WEBCAST) READ ABSTRACT | GO TO WEBCAST

Best Practices for Managing Inventory at the Network Level by Epicor Software Corporation.

July 2008 - (Free Research) This webcast covers the benefits of managing inventory at a network level, include mitigating transportation time, costs, and capacity constraints.
(WEBCAST) READ ABSTRACT | GO TO WEBCAST

Exploding the 6 Common Myths of iSeries High Availability by Vision Solutions.

May 2008 - (Free Research) This document explodes the 6 common myths of iSeries high availability
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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