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School Bus Operator Drives Competitive Advantage with Blackberry Solution by BlackBerry

February 25, 2009 - (Free Research)
Southland Transportation, providing school bus and other transportation services, deployed BlackBerry® smartphones, with a custom-built application, to their drivers so they can report road conditions and delays quickly and easily providing timely and accurate updates for everyone. 
(CASE STUDY) READ ABSTRACT |

The A to Z of Mobile Workforce Scheduling Optimization by ClickSoftware

December 31, 2011 - (Free Research)
This resource offers key advice and recommendations for strategically choosing and implementing an effective mobile workforce scheduling optimization strategy. Continue reading to learn all you need to know to realize workforce scheduling success today. 
(WHITE PAPER) READ ABSTRACT |

SAP Workforce and Scheduling Optimization Demo by ClickSoftware

August 12, 2009 - (Free Research)
Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more 
(WEBCAST) READ ABSTRACT |

Robot/ SCHEDULE Enterprise: Improves Quality of Life at Farm Credit Bank of Texas by Help/Systems

October 19, 2009 - (Free Research)
Read this case study to see how FCBT used Robot/ SCHEDULE to connect and coordinate their job scheduling needs across multiple systems. 
(CASE STUDY) READ ABSTRACT |

Honeywell Schedules Big Profits for its Clients with FICO Xpress Optimization Suite by FICO

March 10, 2011 - (Free Research)
In this case study learn how Honeywell used FICO Xpress Optimization Suite solution – a world class optimization software that’s transparent to the end user – to improve scheduling decisions. 
(CASE STUDY) READ ABSTRACT |

TUFF SHED Builds Productivity with Tracking Solution by AT&T Corp

October 04, 2011 - (Free Research)
In this case study discover how TUFF SHED, a leading provider of installed storage buildings and garages, implemented TeleNav Vehicle Tracker™ from AT&T to help the company improve the productivity of its workforce and better monitor its fleet. 
(CASE STUDY) READ ABSTRACT |

US Airways Standardizes WFM Across All Contact Centers by Aspect

September 30, 2013 - (Free Research)
After a merger, US Airways was struggling with a great disparity between the applications used across its five call centers. It was evident that US Airways needed a single workforce management tool across all contact centers, in order to solve scheduling issues and better forecast call volume. 
(CASE STUDY) READ ABSTRACT |

Scheduling, Facility, Hoteling Software: Sharing Desks, Offices, Conference Rooms, and Even Parking Spaces by DeskFlex

August 2008 - (Free Research)
Desk sharing among mobile workers is known by several names, hoteling, hot-desking, virtual office, etc. Read this paper to learn how to increase office productivity with scheduling, facility, and hoteling software. 
(WHITE PAPER) READ ABSTRACT |

Case Study: German TV Broadcaster RTL II Accelerates Content Delivery with Storage Solutions from SGI by SGI

June 2011 - (Free Research)
As a TV station offering programming around the clock, the requirements of a storage solution for digital media content at RTL II are both clear and sophisticated: the technologies used must be state of the art in order to meet the demanding IT performance requirements, as large data volumes need to be transferred at top speeds. 
(CASE STUDY) READ ABSTRACT |

Online Training Case Study by SyberWorks, Inc.

December 2008 - (Free Research)
The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license. 
(CASE STUDY) READ ABSTRACT |

IT Automation: Evaluate Job Scheduling and Run Book Automation Solutions by Cisco Systems, Inc.

July 2010 - (Free Research)
A job scheduler is responsible for routinely managing thousands—and in many cases, tens of thousands—of individual mission-critical business processes every day. This evaluation guide provides an in-depth overview of job scheduling capabilities that companies rely on to operate their businesses successfully. 
(WHITE PAPER) READ ABSTRACT |

Using mobile phones to manage mobile workers’ expenses by ComputerWeekly.com

November 2010 - (Free Research)
The tool of choice to the highly mobile workforce is the  mobile phone. From customer contact and records keeping, through calendaring and scheduling to mapping and news feeds, the  mobile phone is usurping the laptop as the main point of technology for the road warrior. 
(WHITE PAPER) READ ABSTRACT |

Managing Product Recalls to Reduce Risk and Minimize Cost by Sage North America

January 2009 - (Free Research)
With an integrated enterprise system like Sage ERP X3, food producers can use the same system to address industry-specific requirements and product recalls. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Healthcare Organization Reduces Downtime during Migration by Vision Solutions

April 2014 - (Free Research)
This brief case study explores how a healthcare organization found a solution to significantly cut downtime while also eliminating staff scheduling problems during migration. 
(CASE STUDY) READ ABSTRACT |

Ponemon Global Study on Mobility Risks by Websense, Inc.

February 2012 - (Free Research)
With the proliferation of mobile devices only progressing, it’s important fully to understand this trend to know how to build a robust security strategy to mitigate risks. This resource uncovers key findings based on a survey of 4,640 IT pros, exploring the major security issues of mobility and what they are doing to effectively address them. 
(WHITE PAPER) READ ABSTRACT |

The Business Case for Project Portfolio Management by Innotas

June 2011 - (Free Research)
In order to better prioritize project planning, many organizations are turning to project and portfolio management (PPM). PPM can help your own business deliver projects on time, align IT and business goals and stay within a defined budget. Inside this whitepaper, learn more about the advantages of project visibility through the use of PPM. 
(WHITE PAPER) READ ABSTRACT |

Hilton Reservations Worldwide Achieves Efficient Staffing by Aspect

September 2013 - (Free Research)
Check out this brief case study to learn how Hilton Reservations Worldwide implemented a workforce management technology that enabled the contact center to plan, manage, and optimize staffing resources, resulting in happier agents and satisfied customers. 
(CASE STUDY) READ ABSTRACT |

Case Study: Park Nicollet Protects Vital SharePoint Data and Meets Compliance Objectives with DocAve by AvePoint, Inc.

August 2011 - (Free Research)
This case study describes how Park Nicollet Health Services was able to leverage AvePoint's DocAve to meet crucial compliance objectives and protect vital SharePoint data. 
(CASE STUDY) READ ABSTRACT |

Case Study: Microsoft® Technology Center Reduced SharePoint 2010 Migration by Two Months with DocAve® by AvePoint, Inc.

June 2011 - (Free Research)
Migrating from SharePoint 2007 to the 2010 platform comes with a host of challenges. This brief case study shows how a leading New York City technology center saved time and money with a migration solution. 
(CASE STUDY) READ ABSTRACT |

Case Study - International Herald Tribune by Riverbed Technology, Inc.

May 2011 - (Free Research)
In this case study, learn how International Herald Tribune (IHT) was able to gain insight into their WAN traffic and a true end-to-end view of the application delivery path from servers to desktops using Riverbed Cascade™. 
(CASE STUDY) READ ABSTRACT |

Beaufort Memorial Hospital Case Study by VMware, Inc.

July 2013 - (Free Research)
This informative case study details how a healthcare facility used a desktop virtualization solution to reduce desktop provisioning time, cut login time in half and dramatically improve security and productivity. 
(CASE STUDY) READ ABSTRACT |

Seven Secrets to 24x7 Exchange Availability by Marathon Technologies

September 2008 - (Free Research)
Read this paper to learn the seven secrets to 24x7, disaster-tolerant Exchange and get step-by-step tips on how to implement an Exchange environment with zero lost data and continuous application availability. 
(WHITE PAPER) READ ABSTRACT |

The Department of Defense and Open Source Software by Oracle Corporation

January 2008 - (Free Research)
This white paper looks at the pros and cons of open-source software and helps organizations understand how to build a business case that is based on cost, schedule, performance and risks across the entire program lifecycle not just up-front program inception costs and considerations.  
(WHITE PAPER) READ ABSTRACT |

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft

August 2010 - (Free Research)
Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. 
(VIDEO) READ ABSTRACT |

Computer Weekly Buyers' Guide: Cloud Computing by ComputerWeekly.com

January 2011 - (Free Research)
This seven-page Buyer’s Guide to Cloud Computing by Computer Weekly journalists details the kinds of cloud offering that CIOs and senior IT professionals will need to take into account as they plan future outsourcing, hosting and application strategies. 
(ESSENTIAL GUIDE) READ ABSTRACT |

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