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Case Study: Verizon Keeps Customer Service High with a Resilient, Flexible Information Infrastructure from IBM by IBM May 14, 2007 - (Free Research) Read this case study to learn how Verizon implemented the IBM online transaction data server to gain a flexible, resilient information infrastructure that scales to meet growing business requirements.  (CASE STUDY) READ ABSTRACT |

IT Connects Customers to Brands by Cisco Systems, Inc. August 16, 2010 - (Free Research) Paul Gillin, author of three social media marketing books, reveals how CIOs are becoming the designated guardians of intellectual property. As the use of social media tools grows, Gillen recommends how a CIO can stay in front of the widespread access and create enhanced customer experiences.  (VIDEO)

GoToAssist Corporate - Remote Support Made Easy™ by GoToAssist July 28, 2010 - (Free Research) Citrix® GoToAssist® Corporate™ is a comprehensive and secure remote support solution that helps businesses increase revenue and reduce costs while improving customer satisfaction and problem resolution times. Continue reading this product overview to learn more.  (PRODUCT OVERVIEW) READ ABSTRACT |

The Coming Revolution in Web Analytics: How Third-Generation Digital Analytics Tools will Change your Business Forever by SAS Institute Inc. May 04, 2010 - (Free Research) This white paper describes the impending revolution in digital analytics, one that has the potential to change both the Web analytics and BI fields forever. Read on to learn the case for a new approach toward customer intelligence that leverages all available data, not just that data that is most convenient given the available tools.  (WHITE PAPER) READ ABSTRACT |

Advanced Case Management for Smarter Government by IBM August 20, 2010 - (Free Research) Case management is an area in which many government agencies can benefit by using new tools and approaches. By reading this White Paper, learn how to unify information, processes and people to provide better, faster services and programs.  (WHITE PAPER) READ ABSTRACT |

Justifying Your Technology Investments Through ROI by KnowledgeStorm Webinars (E-mail this company) April 27, 2004 - (Free Research) As budgets stay tight and finance professionals become more involved in technology buying decisions, be better prepared to defend your business case through the use of financial metrics and Return on Investment (ROI) calculators.  (WEBCAST) READ ABSTRACT |

The 7 Key Components for an Effective Case Management Methodology by ASG Software Solutions May 05, 2010 - (Free Research) Case management is a care delivery framework with the potential to relieve three of the most significant pressures facing hospital leaders. The purpose of this paper is to illustrate a number of ways in which hospital case management can and does produce clinical, operational, and financial benefits for the organizations that employ them.  (WHITE PAPER) READ ABSTRACT |

Wilson Tool International: Engineering E-Commerce with SAP® CRM by SAP America, Inc. September 03, 2010 - (Free Research) This case study explains how Wilson Tool chose SAP CRM to help provide its e-commerce foundation. They found that the e-commerce functionality of SAP CRM application would best meet the company’s immediate needs and provide a platform for future growth. Continue reading to learn all the benefits Wilson Tool experienced by choosing SAP CRM.  (CASE STUDY) READ ABSTRACT |

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft August 23, 2010 - (Free Research) Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge.  (VIDEO) READ ABSTRACT |

Financial Services Organization Rationalizes Storage Management Tools by NetApp June 23, 2010 - (Free Research) In this case study, Wikibon interviews a UNIX infrastructure manager about the four sets of storage management tools for the SAN that he and his team uses, his future SAN management plans, and how he has reduced the number of SAN management tools.  (CASE STUDY) READ ABSTRACT |

IBM Executive Brief on Advanced Case Management by IBM May 25, 2010 - (Free Research) In this executive brief, you’ll read about case management and how its traditional approach is no longer meeting the needs of organizations faced with today’s challenges. It will also explain the concept of advanced case management and address the IBM strategy for using it to optimize case outcomes.  (ANALYST BRIEF) READ ABSTRACT |

Making a Case for Problem Solving in the Energy and Utilities Industries by IBM July 12, 2010 - (Free Research) Energy and utility companies can work smarter through better collaboration and greater insight, so that their employees can make more informed decisions that reduce costs, minimize waste and improve efficiency while improving customer satisfaction. Read this paper for more information.  (WHITE PAPER) READ ABSTRACT |

Business Case Development Best Practices for Data Center and IT Projects: Speed Up Your Project Approval and Start with Confidence by HP and Intel June 25, 2009 - (Free Research) How do companies create winning business cases to justify key data center and IT initiatives and speed-up the budget approval process? Read this paper for tips and best practices for how to succeed in the budget approval process and business case development.  (WHITE PAPER) READ ABSTRACT |

Making the 2010 Business Case for Storage Resource Management (SRM) by NetApp August 17, 2010 - (Free Research) In the white paper, the Evaluator Group will discuss the benefits of SRM applications, then provide an inside look at one of them - NetApp’s SANscreen - and outline ways to justify the acquisition in business terms.  (WHITE PAPER) READ ABSTRACT |

E-Discovery, Case Management & Litigation Hold: Comprehensive Archive and Search Capability to Meet Legal and Regulatory Requirements by Mimecast August 13, 2010 - (Free Research) Mimecast Unified Email Management™ is a cost effective Software-as-a-Service solution that offers integrated E-Discovery, Litigation Hold and Case Managment functionality, giving you the tools you need to rapidly execute data preservation policies and email discovery requests and guard against the risk of failing to produce required information.  (DATA SHEET) READ ABSTRACT |

Moving beyond the hype to build a powerful business case for power management by Numara Software January 08, 2010 - (Free Research) This white paper moves beyond the hype of green IT and provides substantial support for implementing practical, yet cost-effective power management policies and tools to "green" your IT environment and boost your bottom line.  (WHITE PAPER) READ ABSTRACT |

239% ROI: Database Security & Compliance Case Study by Leading Analyst Firm by Guardium, an IBM Company January 2008 - (Free Research) Download this Forrester commissioned case study and learn how a global F500 company simplified database monitoring for SOX and generated a 239% ROI and 5.9 months payback without impacting performance or requiring changes to their IT infrastructure.  (CASE STUDY) READ ABSTRACT |

Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge November 2009 - (Free Research) This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Getting the Unified Communications ROI You Desire by CDW Corporation April 2010 - (Free Research) This e-guide provides tips on where to start and makes a case for why providing a business case for short-term ROI may not be necessary in the near future.  (EGUIDE) READ ABSTRACT |

Building the Case for Business Intelligence ROI in a Turbulent Economy: 6 Tactics You Can Use by IBM November 2009 - (Free Research) Read this paper to learn how to strengthen your organization's business intelligence investment in the current economic environment, which has seen budget cuts in virtually every area. This paper offers tips for making a tangible business case for BI investments.  (WHITE PAPER) READ ABSTRACT |

Delivering Efficient After-Sales Service in IM&C Companies: Superior Service Operations for Profitable Growth by SAP America, Inc. September 2010 - (Free Research) This paper discusses how integrated software and services from SAP can help you streamline and align key operations in service sales, service marketing, customer support, contract management, field service, and installed-base management. Read on to learn how to deliver efficient after-sales services.  (WHITE PAPER) READ ABSTRACT |

SIEM: Moving Beyond Compliance by RSA, The Security Division of EMC September 2010 - (Free Research) This whitepaper covers strategies and tips on effectively using SIEM and log management tools beyond regulatory compliance. Many organizations acquire SIEM solutions for PCI DSS and then slowly start using the tools for other security and operational concerns. This paper will help jumpstart this process.  (WHITE PAPER) READ ABSTRACT |

Microsoft Dynamics ERP Case Study: Premium Specialty Coffee Roaster and Distributor Manages Growth with Outstanding Quality by Microsoft August 2010 - (Free Research) Read this case study to learn how Peet’s wanted to ensure best product quality while continuing to grow; make business technology more scalable, reliable, and manageable; and be more effective in taking control of the business.  (CASE STUDY) READ ABSTRACT |

Making a Case for Improving Efficiency and Outcomes in the Healthcare Industry by IBM August 2010 - (Free Research) Healthcare organizations need to improve their agility between processes and people through improved information sharing. A smarter healthcare system starts with better connections, better data and faster, more detailed analysis. Read this paper to learn more about the latest innovations in enterprise content management for the healthcare industry.  (WHITE PAPER) READ ABSTRACT |

Case Study: San Diego Gastroenterology Medical Associates by ESET August 2010 - (Free Research) Read this case to learn about one company's battle with virus protection and what they did to overcome it.  (CASE STUDY) READ ABSTRACT |

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