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Demystifying Customer Service Correspondence Work Flow in Cards by Wipro Technologies
May 12, 2009 - (Free Research)
Methods for capturing customer attention and loyalty may have changed over the years, but the basic DNA of business has not - a focus on establishing new customer relationships and retaining existing ones. This paper provides both a business & technology insight into the credit card customer service workflow.
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True Profiles: A Contemporary Method for Managing Customer Data by Unica Corporation - An IBM Company
May 04, 2011 - (Free Research)
As the internet changes the way of traditional marketing and communication, discover a “True Profile” as a means of understanding customer behavior, actions and preferences using analytics. Learn the 4 key components of True Profiles and the business benefits included.
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Next Practices in Insurance: Driving Growth with Better Customer Engagement by Kofax, Inc.
December 31, 2012 - (Free Research)
This in-depth resource to discover how innovative insurers are adopting customer-centric practices, such as new capture-enabled technologies to automate and expedite claims processing and customer service. Find out how you can benefit from the adoption of capture technologies within your organisation.
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e-Brief: Impact Insurance by Kofax, Inc.
March 06, 2013 - (Free Research)
The insurance industry is facing the demand to support growth and profitability, increase focus on the customer, and develop new data capabilities to support regulatory demands and other business imperatives. This paper explores enterprise capture technologies to accelerate their information management and leverage the power of mobile and the web.
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Distributed Data Capture: Reducing the Cost of Remote Business Processes by Kofax, Inc.
March 10, 2011 - (Free Research)
In today’s global economy, information exchange is vital. Competitive advantage goes to the companies that can share information and collaborate quickly and accurately in the most cost-effective manner. Read this white paper now to learn how to effectively lower the costs of your business's document capture process.
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8 Seconds to Capture Attention: Silverpop's Landing Page Report by Silverpop Systems Inc.
August 2008 - (Free Research)
It's estimated that up to 50 percent of visitors to landing pages will bail in the first eight seconds. This evaluation explains how putting more effort on nurturing recipients once they hit those landing pages would be time and money well spent.
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CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com
October 2011 - (Free Research)
This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.
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Capturing a Competitive Advantage with a Secure Payments Infrastructure by Intel
May 2011 - (Free Research)
A number of factors are driving financial institutions to re-evaluate their payment methods. These factors include regulations such as Single Euro Payments Area in Europe, which calls for new payment vehicles for customers. Find out how one financial institution was able to meet compliance demands by utilizing a secure payments infrastructure.
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Fight data chaos with better business process automation. by Kofax, Inc.
January 2013 - (Free Research)
This helpful webcast explores a technology that can capture incoming documents and information to automate downstream business processes quickly, efficiently and cost effectively, resulting in faster and more accurate customer transactions and improve customer service.
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Learn how Kofax makes it easier to onboard new customers. by Kofax, Inc.
August 2012 - (Free Research)
Access this brief video to explore the benefits of a business process management technology that will enable you to onboard new customers more efficiently. Find out how you can benefit from advanced information capture, mobile technology and business process management technologies.
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Faster processes. Lower costs. Better Data. by Kofax, Inc.
October 2012 - (Free Research)
This brief video explores the benefits of mobile capture technology. Continue on to find out how taking a photo with a smartphone or tablet can extend business processes via the point of origin where the information was first available.
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Preparing for the 2.0 World: How Enterprises Need to Think About Emergent Social Technologies by Sun Microsystems, Inc.
April 2009 - (Free Research)
Social technologies, commonly called Web 2.0, were originally used to describe consumer technologies that enable groups to organize and share information and media. But enterprises quickly caught on to the value of these easy-to-use tools for capturing and sharing ad hoc information that may otherwise not be documented.
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iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare
iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.
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Leaders and Laggards in the Digital Economy by ComputerWeekly.com
March 2012 - (Free Research)
The digitisation index from Booz & Co reveals the business leaders and laggards in the digital technology and explains why it is vital to embrace it.
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Capturing Value from Patient-Centered Care by IBM
November 2011 - (Free Research)
This white paper examines the leading practices employed by healthcare systems worldwide and proposes a patient-centered care approach for IT investment that combines a series of capabilities to improve quality care, reduce operating costs and optimize revenue.
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Learn how Swiss Post solutions cut document management costs with Kofax. by Kofax, Inc.
February 2013 - (Free Research)
This brief video testimonial demonstrates how, by automating their information-intensive processes, Swiss post Solutions was able to streamline operations, increase productivity & better engage with their customers for a competitive advantage & growth.
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Single View of the Customer in UK Businesses and the emerging role of Big Data by SAS Institute Inc.
March 2013 - (Free Research)
Many companies today are attempting to harness the power of big data to provide customer insights. This informative market report focuses on how businesses in the UK are using data to glean optimal insights, and how far along they are in capturing all the interactions a customer has with an organisation, regardless of the channel.
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Customer Data Security: PCI and Beyond - Benchmark Study 2008 by Apani
March 2008 - (Free Research)
This 2008 Customer Data Security Study reveals how quickly and how well retailers are responding to the PCI mandate and what measures retailers are taking now to minimize the risks associated with the capture, retention, and use of customer-specific data.
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Increasing Business Efficiency and End-User Productivity by Oracle Corporation
July 2009 - (Free Research)
The following report features Michael Fauscette, group vice president of IDC's Software Business Solutions research, answering questions posed by Oracle's customers regarding business efficiency and end-user productivity.
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