Capacity On Demand Customer Service White Papers, Capacity On Demand Customer Service Software, Capacity On Demand Customer Service Research, Hardware and Services

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

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Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 16, 2012 - (Free Research)

This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.

(EZINE)

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Dell 12G White Papers: Why Dell for Oracle Decision Support Applications by Dell, Inc. and Intel

March 13, 2012 - (Free Research)

This white paper explores the server requirements of today's critical applications and reveals key metrics used to monitor decision support.

(WHITE PAPER)

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How to Dramatically Speed Accounting and Business Processes by Exact Software

March 20, 2012 - (Free Research)

This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.

(CASE STUDY)

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Implementing Cloud Storage Metrics to Improve IT Efficiency and Capacity Management by Intel

December 31, 2011 - (Free Research)

Storage capacity utilization metrics provide a framework you can use to analyze and manage SAN storage use across a diverse IT environment. Check out this white paper to explore how capacity metrics can help your organization with efficiency, capacity management, and risk management.

(WHITE PAPER)

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2011 DDoS Attacks: Top 10 Truths and Trends (Webinar) by Neustar®

April 13, 2012 - (Free Research)

The risk of a DDoS attack only continues to grow as organizations increasingly rely on the Internet. In this webcast, gain insight to the top 10 truths and trends of DDoS attacks and how to prepare for them. Explore how and why attacks are launched, how attackers are shifting tactics and more.

(WEBCAST)

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Virtualizing Enterprise Application Infrastructure with Oracle’s Chip Multithreading Technology by Oracle Corporation

January 01, 2010 - (Free Research)

This white paper is intended to inform senior decision-makers about the business benefits associated with virtualizing IT infrastructure by using breakthrough CMT technology from Oracle.

(WHITE PAPER)

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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

Fax Automation As a Cloud Service Integrated with ERP Solutions by Esker Inc.

December 14, 2011 - (Free Research)

Faxes are moving to the cloud. No longer do you need to worry about the cumbersome manual processes of printing, managing paper, maintaining equipment and more. This paper offers an overview of a specific solution that delivers faxing as a fully integrated, on-demand service within your ERP environment. Read this to discover its many benefits.

(WHITE PAPER)

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Increasing Availability and Improving Performance of Your WebSphere Infrastructure by CA Technologies.

November 2008 - (Free Research)

Companies are successfully leveraging IBM's Smart SOA™ Approach based on IBM's experience of working with more than 6550 customers worldwide.

(WEBCAST)

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SQL Server Insider E-Zine - Volume 1: Is Self-service BI the Answer? by Dell, Inc. and Intel

February 2010 - (Free Research)

Business intelligence is a hot topic in 2010, especially with the upcoming release of Microsoft's SQL Server 2008 R2 being dubbed as the "BI release." In this e-zine, one SQL Server expert breaks down exactly what goes into self-service BI, where it works and where it falls short.

(EZINE)

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Distributed Caching: Why It Matters For Predictable Scalability on the Web, and Where It’s Proving Its Value by Oracle Corporation

December 2010 - (Free Research)

This paper explains why it’s imperative for any Web-based organization to learn about the distributed caching technology and Oracle Coherence Data Grid technology to combat the increasing demand on the database.

(WHITE PAPER)

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Assessing Your Cloud Backup Opportunity: A guide to addressing 7 key questions about your customers by Asigra

December 2011 - (Free Research)

<p>This resource details seven questions and discussion points you should consider before integrating cloud backup into your service offerings. </p>

(WHITE PAPER)

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2011 DDoS Attacks: Top 10 Trends & Truths by Neustar®

March 2012 - (Free Research)

In this resource, explore the major DDoS trends that took place in 2011 and what to expect in 2012. View now to uncover 10 key trends that separate truth from industry myths to help you better prepare for what's to come.

(WHITE PAPER)

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Distributed Caching: Why it Matters for Predictable Scalability by Oracle Corporation

December 2010 - (Free Research)

(WHITE PAPER)

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Top 3 Windows Storage Server Use Cases by Dell and Microsoft

April 2012 - (Free Research)

Microsoft Windows Storage Server 2008 R2 running on Dell PowerVault NX3100 NAS devices are allowing IT departments to cost-eﬀectively expand capacity and improve performance while simplifying and streamlining storage infrastructures. Read now to learn more.

(WHITE PAPER)

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Winning in Today's Environment: Six Imperatives for the Chief Sales Officer by Oracle Corporation

October 2009 - (Free Research)

Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.

(WHITE PAPER)

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Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.

(HARDWARE PRODUCT)

Hitachi’s Approach to Storage Capacity Efficiency by Hitachi Data Systems

April 2012 - (Free Research)

Storage capacity efficiency through virtualization platforms can provide greater capacity in a more sustainable way than traditional storage methods.

(WHITE PAPER)

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Hitachi Virtual Information Forum: June 6th 2012 by Hitachi Data Systems

May 2012 - (Free Research)

<p>Automatically enroll and find out everything you need to know about the 2012 Hitachi Virtual Information Forum – happening LIVE from your desktop on Wednesday, June 6 at 8:30 a.m. PT/11:30 a.m. ET.</p>

(WHITE PAPER)

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Storage Usability a Critical Requirement for IT in Small and Medium-sized Businesses and Remote Offices by TFA International

December 2011 - (Free Research)

EMC's new VNXe series storage systems in conjunction with the company's Unisphere storage management are designed to address IT staff's demand for substantially improved "usability" in storage solutions for small and medium sized business. Read this white paper to learn more.

(WHITE PAPER)

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SilkPerformer ensures USA Technologies services meet demand spikes, satisfying customers and end-users by Micro Focus

May 2012 - (Free Research)

USA Technologies sought a solution that offered better QA and testing to meet the expanding demand of transactions at its 48,000 point-of-sale, cashless micro-transaction machines. This paper outlines the solution it chose and how it offers an automated software load and elevated performance testing. Read this to learn more about its benefits.

(CASE STUDY)

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PING Drives Innovation Home With Dell Compellent Storage Center SAN With Dell Fluid Data Technology by Dell, Inc.

August 2011 - (Free Research)

PING is an international golf equipment company based in Phoenix, AZ. Facing a forklift upgrade on an old SAN that had reached capacity and couldn’t adapt to PING’s changing business requirements, the IT department sought a flexible, scalable solution.

(WHITE PAPER)

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How Do You Evaluate Which On-Demand CRM Solution is Right for You? by Oracle Corporation

January 2009 - (Free Research)

The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money.

(WHITE PAPER)

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Solving Intel's Data Storage Growth Challenges by Intel

March 2012 - (Free Research)

Intel IT faced rapid growth in storage demand, resulting in escalating storage costs. This paper explores the variety of techniques used to accommodate the growing demand for storage capabilities. Discover how they were able to achieve capital savings of USD 9.2 million while supporting significant capacity and performance improvements.

(WHITE PAPER)

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