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Geek-Speak Glossary: A Manager's Guide to IT Terminology by Global Knowledge March 2007 - (Free Research) This glossary is a guide to the most commonly used and confused IT terms, designed to help managers better communicate with (and understand) their IT staff.  (WHITE PAPER) READ ABSTRACT |

Voice over Internet Protocol (VoIP) Phone Hardening-- Part I by Global Knowledge May 2009 - (Free Research) This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems.  (WHITE PAPER) READ ABSTRACT |

Router Essentials by Global Knowledge October 2008 - (Free Research) Build a basic foundation of knowledge about routers, the devices that allow you to move packets between networks, by reading this white paper.  (WHITE PAPER) READ ABSTRACT |

Spanning Tree Protocol Essentials for the CCNA Exam by Global Knowledge November 2009 - (Free Research) The Spanning Tree Protocol (STP) was developed to solve the problems caused by loops in a bridged, or switched, topology. Read this paper for useful knowledge of the Spanning Tree Protocol - knowledge that will be useful for the CCNA exam.  (WHITE PAPER) READ ABSTRACT |

VMware Training Nxtbook: Reduce Your IT Costs with VMware Training by Global Knowledge September 2009 - (Free Research) VMware vSphere is the next evolutionary step in IT computing. vSphere dramatically reduces capital and operating costs, and increases control over IT infrastructures while preserving the flexibility to choose any OS, application and hardware. Learn how to take advantage of this new technology with VMware training from Global Knowledge.  (TRAINING GUIDE) READ ABSTRACT |

10 Red Hat® Linux™ Tips and Tricks by Global Knowledge December 2008 - (Free Research) Global Knowledge and Red Hat have assembled 10 Tips and Tricks from Red Hat Certified Engineers® (RHCEs) to give you a quick reference guide to help you navigate Red Hat® Linux™ systems.  (WHITE PAPER) READ ABSTRACT |

2009 IT Skills and Salary Report by Global Knowledge March 2009 - (Free Research) Download your free copy to learn the top paying salaries for IT jobs based on state, industry, certification, and more.  (WHITE PAPER) READ ABSTRACT |

CCNA v2.0 Review: Critical Concepts of the 640-802 CCNA Exam by Global Knowledge October 2008 - (Free Research) This paper helps students understand the types of information required to pass the new 640-802 CCNA composite exam by providing a convenient review of the exam's critical concepts.  (WHITE PAPER) READ ABSTRACT |

SharePoint: How It's Leveraged and How It Works by Global Knowledge October 2008 - (Free Research) This white paper explains how users, managers, and network administrators view and utilize SharePoint. It also explains how SharePoint works for both SharePoint users and architects.  (WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.  (WHITE PAPER) READ ABSTRACT |

10 Hot Skills for 2009 by Global Knowledge May 2009 - (Free Research) With spending on cost-saving technologies such as virtualization rising, and the maintenance of networking and enterprise Microsoft software keeping IT professionals constantly in demand, here's our top 10 hot skills that will take us from a down economy and beyond.  (WHITE PAPER) READ ABSTRACT |

Cisco Security Troubleshooting: Part I-- Connectivity Through ASA or PIX Firewalls by Global Knowledge May 2009 - (Free Research) This white paper is the first in a three-part series, each of which examines the challenge of implementing network security on equipment from Cisco Systems while maintaining the connectivity requirements of the business or enterprise.  (WHITE PAPER) READ ABSTRACT |

5 Rules of Effective Negotiating by Global Knowledge May 2009 - (Free Research) This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.  (WHITE PAPER) READ ABSTRACT |

12 Things to Know When Troubleshooting Your Network by Global Knowledge December 2008 - (Free Research) This white paper addresses twelve common issues that network administrators should examine when troubleshooting network problems.  (WHITE PAPER) READ ABSTRACT |

Windows Server 2008 Backup Tool - A Review of Its Features by Global Knowledge October 2008 - (Free Research) This white paper presents some of the more significant pros and cons of the Server 2008 version of the backup tool that debuted in Windows Vista.  (WHITE PAPER) READ ABSTRACT |

RS-232: A Key to Understanding Data Communications by Global Knowledge October 2008 - (Free Research) Read this paper to learn the history and current application of RS-232, a standard that refers to two classes of devices: Data Terminal Equipment and Data Circuit Terminating Equipment.  (WHITE PAPER) READ ABSTRACT |

Risk Management: Bridging Policies and Procedures - Fundamental Security Concepts by Global Knowledge October 2008 - (Free Research) This white paper discusses risk management as a key process in designing security architectures, including a better way for security managers to approach the security ROI issue.  (WHITE PAPER) READ ABSTRACT |

Access Control Lists (ACLs) by Global Knowledge August 2009 - (Free Research) In this white paper, we'll take a look at access control lists, often referred to as access lists or ACLs (sometimes pronounced "ackels").  (WHITE PAPER) READ ABSTRACT |

How a Spanning Tree Works by Global Knowledge June 2009 - (Free Research) The way a switch learns Ethernet (MAC) addresses is by inspecting the Ethernet frame and recording the source MAC address in a dynamic table. The switch will also associate a learned MAC address with a port. It can then make intelligent forwarding decisions based on the destination MAC address. This white paper illustrates the process.  (WHITE PAPER) READ ABSTRACT |

MPLS: What Is It? What Can It Do for Me? by Global Knowledge January 2009 - (Free Research) MPLS is a foundational technology that allows service providers and enterprise architects to offer state-of-the art networking to their customers.  (WHITE PAPER) READ ABSTRACT |

The Case for Virtual Local Area Networks (VLANs) by Global Knowledge December 2008 - (Free Research) In this whitepaper you will learn about the evolution of Ethernet, the reasons VLANs were introduced, and the ways that VLANs can be used.  (WHITE PAPER) READ ABSTRACT |

Multicast - Why Use It? by Global Knowledge December 2008 - (Free Research) When multiple receivers are required to get the same data at approximately the same time, multicast is a more efficient way of delivering data than unicast.  (WHITE PAPER) READ ABSTRACT |

7 Things Every System Administrator Should Know about OpenSSH by Global Knowledge December 2008 - (Free Research) This paper will focus on the OpenSSH implementation, which was initially developed as part of the OpenBSD project and is installed by default on most modern BSD and Linux-based operating systems, including Red Hat Enterprise Linux and Fedora.  (WHITE PAPER) READ ABSTRACT |

The Scoop on the New CCNA and CCNP Specializations by Global Knowledge September 2009 - (Free Research) There has been a lot of interest among students lately on the details surrounding the CCNA (Cisco Certified Network Associate) specializations and their relationship with the corresponding CCNP specializations. The purpose of this white paper is to put all the information about these into one concise reference document.  (WHITE PAPER) READ ABSTRACT |

How Vulnerable Are Your Cisco IOS Routers? by Global Knowledge May 2009 - (Free Research) It may be surprising to some that Cisco routers run many services that could create vulnerabilities. This paper is meant to be a vehicle for discussion regarding the security of Cisco routers. Additionally, some best practices for securing your Cisco routers are defined.  (WHITE PAPER) READ ABSTRACT |

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