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The Contribution of PSA Platforms to a More Streamlined Business by Autotask Corporation

January 14, 2011 - (Free Research)
Due to an increased need for productivity in an ever-changing environment, more and more solution providers have turned to PSA tools to streamline operations and integrate third-party systems. In this expert e-Guide, sponsored by Autotask, you will be introduced to the advantages, concerns and available opportunities of key PSA functions. 
(EGUIDE) READ ABSTRACT |

Case Study: Helping AIC Cut Daily Backup Window While Saving Money & Staff Time by Quantum Corporation

April 01, 2009 - (Free Research)
Read this customer case study to see how Canadian mutual fund company AIC Ltd. leveraged Quantum's DXi™5500 disk backup solution featuring data deduplication and replication technology in order to drastically reduce backup time as well as cut storage costs and management. 
(CASE STUDY) READ ABSTRACT |

Train with the Worldwide Leader in Authorized Cisco Training by Global Knowledge Network, Inc.

February 2006 - (Free Research)
Customers rely on us to deliver quality learning products and services featuring superior instruction and training. Cisco trusts Global Knowledge, the world's largest Cisco Learning Solutions Partner, to deliver expert instruction to a worldwide network of learners and to be the primary training provider for their Associate Sales Engineers. 
(E-LEARNING TUTORIAL) READ ABSTRACT |

Maximize data quality for improved data management: IT software download by Melissa Data Corp

February 2012 - (Free Research)
Contact Zone is open-source extract, transform and load (ETL), and data quality software. Easily build and manage data transformations to cleanse, update, standardize and enrich contact information, helping reduce costs, improve communications and easily integrate enterprise data. 
(DEMO) READ ABSTRACT |

Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions. 
(HARDWARE PRODUCT)

Wireless - Aironet 350 Series by Cisco Systems

The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution. 
(HARDWARE PRODUCT)

VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company)

VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista. 
(SOFTWARE PRODUCT)

Data De-duplication Experts by Quantum Corporation

June 2008 - (Free Research)
Quantum's solutions allow data de-duplication technology to become part of a complete backup and retention solution set that also includes conventional disk backup, tape, and encryption, all supported with common management tools. 
(WEBCAST) READ ABSTRACT |

Podcast: Emerging Media Series II: Blogs and Real Simple Syndication Report by KnowledgeStorm, Inc (E-mail this company)

September 2006 - (Free Research)
This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 
(PODCAST) READ ABSTRACT |

Create Enduring Customer Relationships by Oracle Corporation

March 2011 - (Free Research)
Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Leading Refrigeration Manufacturer Adds File Locking to Microsoft DFS Replication by Peer Software

January 2012 - (Free Research)
Check out this brief case study to discover how Kysor, a leading manufacturer of refrigeration solutions, found a file locking solution that was able to meet their document control and management challenges, eliminating version conflicts entirely with real-time use of file detection. 
(CASE STUDY) READ ABSTRACT |

Esri Maps for IBM Cognos flr by Esri

May 2012 - (Free Research)
This product overview looks at the features and benefits of Esri Maps for IBM Cognos. 
(WHITE PAPER) READ ABSTRACT |

Leveraging Web Content Management for Improved Online Marketing by OpenText

April 2012 - (Free Research)
This webcast discusses strategies and advantages for leveraging web content management to improve your online marketing initiatives. 
(WEBCAST) READ ABSTRACT |

Enhance Customer Loyalty through Higher Responsiveness by Oracle Corporation

January 2008 - (Free Research)
The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications. 
(WHITE PAPER) READ ABSTRACT |

Three disruptive forces combine for breakthrough innovation - Viewpoint by Hewlett-Packard Limited

March 2012 - (Free Research)
By exploiting the disruptive forces and trends discussed in this resource, you will be able to transform the customer experience, improve the customer’s sentiment about your organization, and turn customers into advocates. 
(WHITE PAPER) READ ABSTRACT |

Multi-Channel Digital Marketing: The New Era of Customer Engagement by OpenText

March 2012 - (Free Research)
Access this useful paper to discover how you can use multi-channel marketing to target the right customer with the right content at the right time. 
(ANALYST REPORT) READ ABSTRACT |

VX-X WAN Op Download by Silver Peak

February 2012 - (Free Research)
Download Silver Peak’s VX-Xpress is the world’s first self-service website for Virtual WAN Optimization. 
(DOWNLOAD) READ ABSTRACT |

Big Data and Data Warehousing Architectures by Talend

April 2012 - (Free Research)
Industry expert Wayne Eckerson knows a thing or two about big data and how to handle it. So, it's in your best interest to view the second installment of a two-part video series as Eckerson discusses data warehouse architectures for storing big data. Learn how to evaluate whether data architectures can handle big data, amongst much more. 
(VIDEO) READ ABSTRACT |

The Intersection of Big Data and Data Warehousing by Talend

April 2012 - (Free Research)
Big data can present big problems. Just ask expert Wayne Eckerson, who takes some time in this first installment of a two-part video series to discuss the common issues surrounding the management of big data growth in a data warehouse. Learn why big data is more pivotal than ever, how you can gain a competitive advantage by analyzing it and more. 
(VIDEO) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE) READ ABSTRACT |

Achieving Superior Manageability, Efficiency, and Data Protection with Oracle's Sun ZFS Storage Software by Oracle Corporation

December 2010 - (Free Research)
Oracle's Sun ZFS Storage software is the key ingredient that enables Oracle's Sun ZFS Storage Appliances to deliver unmatched simplicity, ease-of-use, increased storage efficiency, and industry leading price/performance. 
(WHITE PAPER) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation

January 2009 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 
(WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

Mobile payment technology - a buyer's guide by ComputerWeekly.com

November 2010 - (Free Research)
The definition of a mobile payment is often open to interpretation and can differ from source to source.    Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.” 
(WHITE PAPER) READ ABSTRACT |

Best Practices for a BI and Analytics Strategy by SAP America, Inc.

February 2012 - (Free Research)
This paper outlines some of the most common questions regarding BI and analytics and provides recommendations and best practices for improving your strategy. 
(WHITE PAPER) READ ABSTRACT |

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