After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. 

When the State of Kansas Division of Information Services and Communications mandated that all of its departments find ways to consolidate operations and boost staff productivity, its networking services group was ready for the challenge. Read this case study to see what they did. 

Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents. 

In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. 

Isaac Agnew (Holdings) Ltd is one of the largest car retailers in Northern Ireland. When they needed a fast backup and recovery solution for their VMware ESX environment that didn’t require hours of rebuilding data, they turned to the Veeam Backup & Replication solution. 

Implementing the newest blade servers will enable you to decrease power consumption and optimize performance in your virtualized data center. Listen to this expert podcast to learn more about how you can consume less power and cut cooling costs. 

This paper presents an overview and introduction to reverse logistics and how to manage reverse logistics in the CPG industry in an efficient manner. 

Examine the comprehensive strategies, solutions, and best practices for the aerospace and defense (A&D) manufacturing industry based on technical and business expertise. Learn best practices and strategies for profitable growth in your business. 

System Center desktop solutions help IT to reconcile competing demands of security with resource availability by streamlining the connection of any authorized user to any application, regardless of their location or connectivity, through a unified system that provides both secure access and the consistent, optimized performance your users expect. 

Join Melinda Ballou as she answers how organizations can be successful and maintain high-performing business-critical software with fewer resources and strategies for successful quality adoption. 

Lotus shops that have adopted Microsoft SharePoint are struggling to meet their collaboration goals. Learn how to promote user adoption by integrating SharePoint with email, and review IT options for integrating the two channels – including email migration and Notes-SharePoint coexistence strategies. Register Now! 

Take take a fresh look at SAP's Software as a Service (SaaS) solution. Read this Aberdeen Analyst Insight by Cindy Jutras and learn why she is convinced that SAP Business ByDesign is real.