Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

Turning Social Media into a Game-Changing Customer Care Channel by Aspect May 23, 2013 - (Free Research) Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations. Access this whitepaper to learn how combining contact center best practices with social media CRM technologies can increase the effectiveness of your customer interactions.  (WHITE PAPER) READ ABSTRACT |

Being Agile in a Non-Agile World by Ivar Jacobson Consulting July 2008 - (Free Research) This paper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle.  (WHITE PAPER) READ ABSTRACT |

The Instant-On Enterprise: Business and Government white paper by Hewlett-Packard Company May 2011 - (Free Research) Tomorrow’s leaders will be organizations that leverage technology to capitalize on rather than simply adapt to changing customer expectations.Access this white paper and find the three major business intelligence trends that are shaping the next generation of successful enterprises.  (RESOURCE CENTER)

The Customer You Know: Keeping, Leveraging, and Profiting from Current Customers with Business Analytics by SAS Institute Inc. May 2010 - (Free Research) Read this paper to learn about business analytics and how it can significantly impact customer service improvements and customer retention and how it can enable your company to develop more agile strategies that will allow you to adapt to changing customer behavior and achieve their business goals.  (ANALYST REPORT) READ ABSTRACT |

Creating the hybrid organisation: Making public and private sector organisations relevant in the new economy by ComputerWeekly.com June 2010 - (Free Research) This paper aims to explore the role and relevance of organisations in a future defined by economic uncertainty, changing workforce demographics, globalisation and rapid developments in social and business technologies.  (WHITE PAPER) READ ABSTRACT |

Drive Sustainable, Profitable Growth through CRM: 8 Golden Rules to Turn Your Company into a Customer-Centric Enterprise by SAP America, Inc. May 2008 - (Free Research) To make the most of customer relationships, organizations should consider a basic set of CRM principles that we at SAP have identified based on the successful strategies of best-run companies.  (WHITE PAPER) READ ABSTRACT |

Building a Clear and Socially Connected Enterprise by SAP America, Inc. December 2010 - (Free Research) Read this white paper to learn how financial services firms can leverage social channels to better understand changing customer needs and interaction styles, develop products and services that address those changes, and create marketing campaigns that target these customers.  (WHITE PAPER) READ ABSTRACT |

The Banking Industry Architecture Network and TOGAF by ComputerWeekly.com February 2012 - (Free Research) This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture.  (ESSENTIAL GUIDE) READ ABSTRACT |

Healthcare Case Study: How HealthNow Built a Streamlined Member Enrollment Process with Business Rules by IBM July 2011 - (Free Research) Like many organizations in the healthcare industry, HealthNow is confronting difficulties from multiple legacy systems, manual and disjointed processes and changing customer demands. Access this resource to learn how HealthNow turned their member enrollment system into an enhanced service oriented architecture.  (PRODUCT OVERVIEW) READ ABSTRACT |

The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com September 2011 - (Free Research) Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report.  (IT BRIEFING) READ ABSTRACT |

Warehouse Management Today: Balancing Financial Pressures and Growing Demands by SAP AG January 2009 - (Free Research) This paper explains why a warehouse management system (WMS) is one of the key technologies required to create a successful adaptive supply chain network. This system enables the extended warehouse to sense and respond to a variety of business requirements and meet complex and changing customer needs.  (WHITE PAPER) READ ABSTRACT |

State of Agile Development Survey 2008 by VersionOne Inc. September 2008 - (Free Research) This white paper highlights the results of a third annual industry survey regarding the state of agile development. Gain insight into the status of organizations currently implementing or practicing agile methods.  (DATA SHEET) READ ABSTRACT |

The Most Complete and Integrated Virtualization: From Desktop to Datacenter by Oracle Corporation October 2010 - (Free Research) There is a need for greater optimization and efficiency in how software and solutions that power datacenters are deployed and managed. Read this white paper for a virtualization solution that will facilitate flexibility, agility, and speed in deploying complete application stacks to support the new service-based charter.  (WHITE PAPER) READ ABSTRACT |

Case Study: London Life Insurance by Pitney Bowes Business Insight July 2010 - (Free Research) London Life Insurance needed to move quickly after it acquired Prudential Insurance’s entire Canadian business operations. London Life wanted to welcome its new client base and maintain its reputation for providing superb customer service. Read on to learn how a new document composition solution allowed for keeping pace with its expanding business.  (CASE STUDY) READ ABSTRACT |

Case Study: Helping AIC Cut Daily Backup Window While Saving Money & Staff Time by Quantum Corporation April 2009 - (Free Research) Read this customer case study to see how Canadian mutual fund company AIC Ltd. leveraged Quantum's DXi™5500 disk backup solution featuring data deduplication and replication technology in order to drastically reduce backup time as well as cut storage costs and management.  (CASE STUDY) READ ABSTRACT |

EHR adoption improves patient care, lowers costs in Canadian hospitals by Imprivata May 2013 - (Free Research) Consult this valuable resource today to learn how single sign-on (SSO) and other key technologies are eliminating barriers to electronic health record (EHR) adoption. Also inside, learn how real-world Canadian hospitals are leading the charge on EHR adoption.  (WHITE PAPER) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements.  (ASP & SOFTWARE PRODUCT)

Edmonton Catholic Schools: Catholic school district supports 21st century learning with HP Converged Infrastructure by HP & Intel® December 2012 - (Free Research) This brief case study introduces one Canadian school district that offers publicly funded Catholic education to over 34,600 students at 88 schools – deploying a compact, virtualized, high-performance server and storage infrastructure to provide increased capacity and maximum flexibility and to ensure redundancy.  (CASE STUDY) READ ABSTRACT |

ASG-Rochade the Leading Metadata Repository by ASG Software Solutions ASG-Rochade is a metadata management solution for large and medium-sized organizations. It is a strategic, facilitating technology that manages information about data and systems across your enterprise.  (SOFTWARE PRODUCT)

Canadian Airport Reaps the Benefits of Truly Unified Communications by Hewlett-Packard Company June 2007 - (Free Research) In this case study learn how Halifax International Airport Authority, one of Canada's largest airports, developed and integrated a unified communications solution that created flexibility and efficiency for how their terminal space is utili...  (WHITE PAPER) READ ABSTRACT |

Alpha Exchange Improve Performance, Reduces Cost by Migrating to Red Hat Enteprise Linux by Red Hat and HP April 2013 - (Free Research) This informative case study describes how a leading Canadian financial group was able to increase performance and reduce costs by migrating to a Linux environment.  (WHITE PAPER) READ ABSTRACT |

Leading Insurance, Financial and Banking Services Provider Replaces Citrix with Ericom's Server Based Computing Solution by Ericom Software May 2008 - (Free Research) Western Financial group was facing a challenge to provide insurance brokers with remote access from the organization's core insurance application running on Windows terminal Servers, so to overcome this issue they moved on to Ericom.  (WHITE PAPER) READ ABSTRACT |

Canucks Sports & Entertainment wins at the storage expansion game by IBM June 2012 - (Free Research) This brief case study explores the challenges of unprecedented digital media data growth that a Vancouver, British Columbia, Canada sports & entertainment organization experienced and the implementation of a comprehensive storage solution to alleviate IT headaches.  (CASE STUDY) READ ABSTRACT |

Presentation Transcript: Migration from Microsoft Exchange 2007 to Google Apps by Google March 2010 - (Free Research) Read this presentation transcript to learn about Delta Hotels and Resorts unique cloud computing strategy encompassing Google Apps and other community-building tools.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Cisco 850 Series Integrated Services Routers by Cisco Systems, Inc. The Cisco® 850 Series of secure broadband and wireless routers is part of the Cisco Integrated Services Router portfolio.  (HARDWARE PRODUCT)

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