Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 

Although virtualization boasts many benefits, you may be wondering if it can help your organization. In this transcript, expert Lee Benjamin discusses the concerns IT pros have about virtualization and how to determine its worth for your company. Learn how Exchange 2010 supports virtualization and can be used to improve your backup strategy. 

This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have. 

When it was time to refresh the headquarters' IT infrastructure, the Earth Rangers IT group knew that any new computer systems had to meet their own high environmental standards. In this case study, you'll learn why they decided to create a virtualized server infrastructure using solutions from Dell and VMware and the benefits achieved. 

IT pros have a general understanding of virtual desktop infrastructures. But when it comes to designing a system, many are not prepared for the decision making that is involved with the process. This webcast highlights industry expert Gabe Knuth as he takes a look at the challenges of designing VDI and more. 

As the benefits become increasingly evident, more companies are choosing to upgrade their Oracle applications within the next two years. In this e-guide find out exactly what new features are persuading IT pros to take on an upgrade initiative and how they’re approaching the process. 

More IT pros are considering implementing a cloud environment, but they soon realize that building a private cloud means overhauling their entire existing data center infrastructure. Learn how moving to the cloud takes more than putting a layer of cloud management software on top of your existing servers, storage and networks. 

In this white paper, discover how you can leverage the benefits of image‐based backup solutions for your virtual infrastructure. Explore the various backup technologies for both physical and virtual servers to determine the best option for your backup solution, and find out what the strengths and weaknesses are of adopting image‐based backups. 

The following five steps are some very effective ways to improve data security in a cost-effective manner and are the first steps toward readying an organization for more robust data protection measures such as DLP. 

The movement from tape-based to disk-based backup is well underway. Now that it is economically feasible to replace a broken tape-based system with disk-based backup, choices exist among a number of vendors with varying approaches to disk-based backup as well as data deduplication. 

This webcast provides an overview of the different types of storage for VMware environments. Our expert offers storage suggestions based on your organization's size, budget and business needs. An accompanying podcast takes a look at the pros and cons of virtualizing your storage and when this option might be a good fit. 

Learn how to manage your electronic tools before they manage you. This paper will teach you how to properly utilize your office technologies and set effective communication rules with your project team.