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CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc. April 01, 2007 - (Free Research) Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value – where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly 6 December 2011: Read this week’s issue of the UK’s leading technology publication, featuring news on open data, cyber security and our social media awards by ComputerWeekly.com December 02, 2011 - (Free Research) In this week's Computer Weekly, we examine the economic benefits of plans to release more government data for wider re-use by software developers. We announce the winners of our Social Media Awards, and hear what the IT industry thinks of the new UK cyber security strategy. Download the new issue now.  (EZINE) READ ABSTRACT |

Self-Service: An Essential Capability Of BI by SAP America, Inc. April 30, 2011 - (Free Research) Read this report to find Forrester’s recommendations for getting the most out of the latest generation of business intelligence (BI) software: so-called 'lean' or 'agile' self-service BI. Inside, explore the business and IT requirements necessary for effective implementation and use.  (ANALYST REPORT) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM February 08, 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.  (EGUIDE) READ ABSTRACT |

Cloud Computing for the Call Center: The Next Revolution by inContact May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.  (EBOOK) READ ABSTRACT |

Debunking Security Concerns with Hosted Call Centers by inContact September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.  (WHITE PAPER) READ ABSTRACT |

Cisco IP Phone Features by Global Knowledge February 10, 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state.  (WHITE PAPER) READ ABSTRACT |

The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge September 29, 2011 - (Free Research) Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.  (WHITE PAPER) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company) March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.  (CASE STUDY) READ ABSTRACT |

The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation April 2011 - (Free Research) This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more.  (WHITE PAPER) READ ABSTRACT |

Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs by Calabrio, Inc. January 2012 - (Free Research) Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes.  (WHITE PAPER) READ ABSTRACT |

Call Center Workforce Management Software Best Practices by Infor WFM Workbrain January 2012 - (Free Research) The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.  (EGUIDE) READ ABSTRACT |

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc. March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.  (WHITE PAPER) READ ABSTRACT |

SAP® BusinessObjects™ Edge BI by SAP America, Inc. December 2011 - (Free Research) Too often, business intelligence (BI) initiatives end up being detrimental to a business. They can be costly and highly complex, and often are integrated loosely— or not at all— causing data quality to plummet. Read this paper to discover a BI alternative that provides fast, cost-effective integration across SAP and non-SAP systems.  (WHITE PAPER) READ ABSTRACT |

Adapt your contact center for increased customer satisfaction by inContact January 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.  (VIDEO) READ ABSTRACT |

The power of Call Centers and Customer Loyalty by Infor CRM February 2012 - (Free Research) Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.  (EGUIDE) READ ABSTRACT |

PAC White Paper: Building a foundation for growth with SAP Business All-in-One and the fast-start program by SAP America, Inc. January 2012 - (Free Research) This white paper gives an insight into the challenges faced by small to medium sized enterprises (SME’s), and how SAP Business All-in-One solutions can help organizations to build a solid IT foundation for the future.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Comprehensive BI: Integrating SAP and Non-SAP Data by Composite Software March 2011 - (Free Research) This study provides an overview of the different possibilities for accessing and integrating SAP data as well as their advantages and disadvantages in light of the growing demands on Business Intelligence in modern organizations.  (WHITE PAPER) READ ABSTRACT |

Duet Enterprise: Professional Services Firm Uses Duet Enterprise as Surround Strategy for SAP by Microsoft January 2012 - (Free Research) In this brief case study, learn how Duet Enterprise for Microsoft SharePoint and SAP Applications provides a framework to unify collaboration, productivity, and business data to enhance the user experience and improve productivity and decision making.  (CASE STUDY) READ ABSTRACT |

Simplify SAP Management with a Cloud-based Utility Service by CSC July 2011 - (Free Research) CSC SAP IU (Infrastructure Utility) is a cloud-based managed utility service supporting both production and development and testing environments. It delivers a virtualized infrastructure for SAP combined with the proven CSC management expertise in SAP, managed services and cybersecurity in a pay-as-you-go service.  (WHITE PAPER) READ ABSTRACT |

How to realize the value of the Microsoft & SAP relationship through Duet Enterprise by Microsoft January 2012 - (Free Research) Business users can benefit from unified and simplified access to the data and actions they need to increase their productivity and make nimble business decisions.  (WEBCAST) READ ABSTRACT |

Cloud Storage for SAP Data and Document Archiving by Dolphin January 2011 - (Free Research) Dolphin’s Content Archive Service for Cloud lets SAP users use Storage as a Service as an ArchiveLink repository. The service allows a direct connection from the SAP archiving layer to major public cloud provider. It’s an option that makes sense for any organization, whether or not you are running other SAP solutions in the cloud.  (WHITE PAPER) READ ABSTRACT |

E-Book: Planning your SAP BW strategy by Dolphin October 2010 - (Free Research) As SAP customers plan their BI strategies in the face of support deadlines for BEx tools that are inching closer, many customers are contemplating their next steps with BW. In this e-book, readers will learn the keys to planning a successful SAP data warehousing strategy, and get help deciding what role BW should play in it.  (EBOOK) READ ABSTRACT |

SearchSAP.com E-Book: SAP Workflow update: Must-knows for delivering successful workflow projects by Dolphin October 2010 - (Free Research) SAP shops have long been using the Workflow module to automate processes controlled by the SAP FI module. Customers are looking to extend SAP Workflow to derive more value from SAP systems in place. Learn the benefits and challenges of using the SAP Business Workflow module as well as tips for planning a successful Workflow strategy.  (EBOOK) READ ABSTRACT |

E-Book: How to develop an SAP data archiving strategy by Dolphin May 2010 - (Free Research) As more businesses deal with aging SAP systems, data archiving strategies are becoming more important. Most administrators either have added storage or migrated historical data to offline storage. But simply moving old data elsewhere isn’t ideal. Read this e-book to learn how to develop successful SAP data archiving strategies and solutions.  (EBOOK) READ ABSTRACT |

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