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Understanding Mobility Trends and Mobile Usage Among Business Users by iPass Inc. (E-mail this company) March 14, 2012 - (Free Research) Technology and data consumption are evolving faster than mobile networks are able to adapt; what we at iPass are calling “Mobile Darwinism.” Learn more as you explore mobility trends and mobile usage among business users.  (WHITE PAPER) READ ABSTRACT |

CW Special report on Wipro by ComputerWeekly.com November 23, 2012 - (Free Research) This 5 page special report from Computer Weekly gives you the facts on Wipro, its strategy, products and services and financial performance.  (ESSENTIAL GUIDE) READ ABSTRACT |

The pressing case for ‘internal’ disclosure management - by FSN Publishing Limited by IBM August 08, 2012 - (Free Research) This brief paper discusses one option for disclosure management and how it is designed to support a collaborative approach to document production, enhance productivity and establish process visibility into the Last Mile of finance.  (WHITE PAPER) READ ABSTRACT |

Virtualization for Mission-Critical SAP Environments by Hewlett-Packard Company June 22, 2011 - (Free Research) This expert e-book explains the recent trend towards running mission-critical SAP applications on virtualized servers. Read now for an overview of the current SAP virtualization landscape, as well as detailed answers for critical SAP virtualization questions.  (EBOOK)

Five Calls to Make When Developing a Mobile Learning Strategy by SkillSoft Corporation June 29, 2011 - (Free Research) Welcome to the exciting (and confusing) world of mobile learning. What are the five calls to make when developing a mobile learning strategy? Find out in this white paper.  (WHITE PAPER) READ ABSTRACT |

How Mobile Devices are Driving Innovations in Contact Centers by Avaya October 29, 2012 - (Free Research) Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service.  (WHITE PAPER) READ ABSTRACT |

TechNet Webcast: Lync for Mobile Devices (Level 200) by Microsoft May 07, 2012 - (Free Research) This webcast explores the many productivity-boosting features found in the Microsoft Lync 2010 mobile clients. optimized for mobile connectivity, this will help your mobile workers communicate more easily than ever before, even while on the go.  (WEBCAST) READ ABSTRACT |

NeoLoad 30 Day Free Trial by Neotys January 31, 2013 - (Free Research) As expectations for application availability, speed, and reliability increase daily, ensuring the performance of your apps prior to production has become critical. Download a free, fully featured trial of NeoLoad – a load testing software solution for the latest Web applications and complete mobile application performance testing solution.  (TRIAL SOFTWARE) READ ABSTRACT |

Mobile Devices: Changing the Way You'll Service Your Customers by Interactive Intelligence, Inc. August 15, 2012 - (Free Research) Discover how you can take advantage of the mobile revolution to deliver an improved and expanded service experience for your mobile device wielding users.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

E-Book: Virtualization for Mission-Critical SAP Environments by VMware and Intel November 24, 2010 - (Free Research) This e-book examines the trend towards running mission-critical SAP applications on virtualized servers. It will also answer questions about SAP Platforms, virtualization packs, skill requirements to run SAP software, and how to manage virtualization needs without lengthy support calls.  (EBOOK) READ ABSTRACT |

Taking Storage Resource Management into the Virtualized World: Four Key Requirements by NetApp March 15, 2011 - (Free Research) Today, virtualization and cloud have created a new management paradigm that is calling for a total system management approach, and networked storage is at the center of it all. Read this white paper to learn more today.  (WHITE PAPER) READ ABSTRACT |

3-2-1 Contact the Call Center by SearchCRM January 31, 2013 - (Free Research) Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.  (WHITE PAPER) READ ABSTRACT |

Use of Virtualization Technology with SAP by VMware and Intel January 28, 2009 - (Free Research) The arrival of VMware virtualization technology and the multi-core Intel® Xeon® processor specifically designed for virtualization helps upgrading the company's core business systems in a limited amount of time.  (WHITE PAPER) READ ABSTRACT |

Dialing for Dollars: Nine Tips on Call Prospecting by Cisco Systems, Inc. January 20, 2011 - (Free Research) The truth about effective call prospecting is that it’s a numbers game: the more calls you make, the better your chance of attaining customers. Just one customer could be enough to make your sales numbers. Continue reading this paper to learn nine tips for effective calling.  (WHITE PAPER) READ ABSTRACT |

Smart Process Applications: Accelerating Time to Value by OpenText April 19, 2013 - (Free Research) The growing popularity of technology trends such as mobile computing, social media, the cloud, and others calls for a new generation of adaptable, flexible applications.  Check out this white paper to learn how "smart process applications" can provide the benefits of traditional packaged applications, but with added collaborative abilities.  (WHITE PAPER) READ ABSTRACT |

PCI Council issues mobile application rules for software developers by Hewlett-Packard Company April 25, 2013 - (Free Research) The Payment Card Industry (PCI) Security Standards Council has demanded the development of mobile applications that include comprehensive security controls. This expert resource will help you understand what the new guidelines call for in terms of security controls, the history behind these standards, and further developments.  (EGUIDE) READ ABSTRACT |

Public complaints case study by SAS Institute Inc. March 21, 2013 - (Free Research) With large volumes of data pouring into the Hong Kong Efficiency Unit's call center, they needed a way to manage this information and provide excellent customer service. Read this brief case study to see how they leveraged a visual analytics platform to take more effective action and make better decisions.  (CASE STUDY) READ ABSTRACT |

Software Testing Vol.3: This Issue of Software Testing Delves Into Mobile Application and Regression Testing by SearchSoftwareQuality.com July 27, 2009 - (Free Research) This ezine covers the topic of testing and retesting defects and cites the Blackberry blackouts of 2007 and 2008 as examples of issues that could have been detected by regressing testing.  (EZINE) READ ABSTRACT |

E-Zine: Software Testing Vol.3: This Issue of Software Testing Delves Into Mobile Application and Regression Testing by IBM December 09, 2010 - (Free Research) This e-zine covers the topic of testing and retesting defects and cites the Blackberry blackouts of 2007 and 2008 as examples of issues that could have been detected by regressing testing.  (EZINE)

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.  (CASE STUDY) READ ABSTRACT |

Computer Weekly 2 August 2011: We examine the calls for radical reform in the relationship between Whitehall and its IT suppliers by ComputerWeekly.com August 01, 2011 - (Free Research) With the release of a scathing report on government IT, we examine calls for radical reform in the relationship between Whitehall and its IT suppliers. Also this week, the first part of our Buyer’s Guide to Big Data, and a case study on how Carphone Warehouse improved customer satisfaction by 38% using business process management (BPM) software.  (EZINE) READ ABSTRACT |

8 contact center best practices by Salesforce.com March 20, 2012 - (Free Research) Read this expert e-guide to see what Donna Fluss and Michael Krigsman have to say about how companies can ensure contact centers utilize new social media, video and mobile support to their best advantage.  (EGUIDE) READ ABSTRACT |

Driving IT help desk efficiency with customer-centric remote support by GoToAssist May 01, 2008 - (Free Research) Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support.  (WHITE PAPER) READ ABSTRACT |

CloudTest Lite by SOASTA, Inc July 21, 2011 - (Free Research) CloudTest Lite provides rapid test creation and real-time analytics for frequent, lower-scale performance testing for Web and mobile applications. Download CloudTest Lite Beta Version today to start experiencing these benefits in your own organization.  (DOWNLOAD) READ ABSTRACT |

2013 Mobility Outlook Report by Kony April 30, 2013 - (Free Research) This insightful white paper illustrates the state of enterprise mobility and predictions for its growth in 2013.  Discover why and how businesses are moving to address complicated systems of mobile devices and applications with greater organizational focus around creating agility in the mobile strategy.  (WHITE PAPER) READ ABSTRACT |

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