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IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

Adapt your contact center for increased customer satisfaction by inContact

January 20, 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation

January 26, 2009 - (Free Research)

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

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Top 5 Ways to Make IVR Work For You and Your Customers by inContact

January 18, 2012 - (Free Research)

This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.

(WHITE PAPER)

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A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 27, 2012 - (Free Research)

Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

(WHITE PAPER)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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ReferenceWare by SkillSoft Corporation

ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!

(SOFTWARE PRODUCT)

crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.

(SOFTWARE PRODUCT)

Understanding Mobility Trends and Mobile Usage Among Business Users by iPass Inc. (E-mail this company)

March 14, 2012 - (Free Research)

Technology and data consumption are evolving faster than mobile networks are able to adapt; what we at iPass are calling “Mobile Darwinism.” Learn more as you explore mobility trends and mobile usage among business users.

(WHITE PAPER)

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Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc.

May 2006 - (Free Research)

Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst.

(ANALYST REPORT)

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Lead Generation and Management: Online Strategies and Best Practices by KnowledgeStorm Webinars (E-mail this company)

June 2004 - (Free Research)

Recent research by SiriusDecisions has shown that the average B2B organization actually utilizes only 6 % of the leads generated per year. If you're like many sales and marketing professionals, the time and money you will spend on online lead generation and management in 2004 will not yield the results you're looking for.

(WEBCAST)

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Refactoring sensitive data access: the benefits of desktop virtualization for security by Citrix

January 2012 - (Free Research)

This resource explores a secure-by-design IT strategy based on desktop virtualization to regain control over data and applications. Inside, dscover the benefits of desktop virtualization for security, and more.

(WHITE PAPER)

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Interactive Classroom: Tape and Tape Vaulting by Iron Mountain

February 2012 - (Free Research)

This interactive classroom is designed to help get you up to speed on the latest in tape technology developments within the storage media market. Discover criteria for choosing an offsite tape storage service, the evolution of LTO, what you need to know about tape archiving and more.

(VIRTUAL SEMINAR)

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crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects

crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.

(SOFTWARE PRODUCT)

Interactive Threat Analysis: Deeper Network Visibility for Better Protection

by RSA, The Security Division of EMC

March 2012 - (Free Research)

NetWitness Investigator is an interactive threat analysis application that enables a deeper level of visibility with full packet capture and session analysis. Download this freeware version now to begin analyzing your network traffic and mitigating risks today.

(DOWNLOAD)

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Interactive Threat Analysis Demo: How to Gain Deeper Visibility and Protection

by RSA, The Security Division of EMC

August 2009 - (Free Research)

View this webcast to explore how to gain a deeper level of network visibility to thwart emerging threats and reduce risk with an interactive threat analysis application. Explore how NetWitness Investigator works, its benefits and how you can take advantage of them with this complimentary training session.

(WEBCAST)

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BlueNET Technologies, see how a yacht chartering company can analyze its revenue and reservations using interactive dashboards by IBM

January 2012 - (Free Research)

Watch this brief virtual seminar and learn how a yacht chartering company can analyze its revenue and reservations using interactive dashboards.

(VIRTUAL SEMINAR)

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Attain Insight, See how a governmental agency can improve its fisheries resource management with interactive, map-based dashboards, reports and analysis. by IBM

October 2011 - (Free Research)

See how a governmental agency can improve its fisheries resource management with interactive, map-based dashboards, reports and analysis.

(PRODUCT DEMO)

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Change++: See how a hotel finance manager gained new business insights using interactive dashboards to improve performance. by IBM

October 2011 - (Free Research)

See how a hotel finance manager gains new business insights using interactive dashboards to improve performance.

(WEBCAST)

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Webcast: Five Levels of Embedded BI by Jaspersoft

April 2012 - (Free Research)

This webcast discusses the five levels of embedded BI and how your organization can take advantage of each one of them to improve processes and make better business decisions.

(WEBCAST)

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Leading Interactive Games Designer Accelerates Business Intelligence Program by Cisco Systems, Inc.

January 2012 - (Free Research)

In this white paper, Rajesh K. Gupta, Electronic Arts' senior manager of applications for business intelligence (BI) and data services, explains how EA avoids many costly problems due to timely data access. Read this now to gain insight into how EA deployed job scheduling software and what benefits it reaped by doing so.

(WHITE PAPER)

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Interactive Classroom: Automating Disaster Recovery with Virtualization by Dell, Inc.

March 2012 - (Free Research)

Virtualization has introduced technologies that allow for a more efficient and simple restoration of data and services after a disaster. In this interactive classroom, we cover what you need to know about implementing a disaster recovery strategy, taking advantage of DR tools and setting processes and policies.

(VIRTUAL SEMINAR)

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Using Deduplication in Backup Systems – Interactive Resource Center by Quantum Corporation

October 2010 - (Free Research)

Data Deduplication has gained a lot of traction in the backup and recovery world over the past few years. This interactive classroom features exclusive lessons designed to get IT administrators up to speed on this technology and how it affects the entire IT market.

(VIRTUAL SEMINAR)

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Quantum Interactive Classroom: Dedupe for Backup by Quantum Corporation

May 2010 - (Free Research)

This interactive classroom features exclusive expert content designed to get IT administrators up to speed on deduplication. The classroom includes a video that explores the different types of deduplication and how these technologies help IT pros optimize and enhance already existing storage infrastructures.

(VIRTUAL SEMINAR)

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