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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

Adapt your contact center for increased customer satisfaction by inContact

January 20, 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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ReferenceWare by SkillSoft Corporation

ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!

(SOFTWARE PRODUCT)

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation

January 26, 2009 - (Free Research)

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

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crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.

(SOFTWARE PRODUCT)

Top 5 Ways to Make IVR Work For You and Your Customers by inContact

January 18, 2012 - (Free Research)

This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.

(WHITE PAPER)

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A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 27, 2012 - (Free Research)

Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

(WHITE PAPER)

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crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects

crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.

(SOFTWARE PRODUCT)

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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Multi-Modal Learning by SkillSoft Corporation

Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies.

(SOFTWARE PRODUCT)

Interactive Classroom: Tape and Tape Vaulting by Iron Mountain

February 2012 - (Free Research)

This interactive classroom is designed to help get you up to speed on the latest in tape technology developments within the storage media market. Discover criteria for choosing an offsite tape storage service, the evolution of LTO, what you need to know about tape archiving and more.

(VIRTUAL SEMINAR)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Interactive Threat Analysis: Deeper Network Visibility for Better Protection

by RSA, The Security Division of EMC

March 2012 - (Free Research)

NetWitness Investigator is an interactive threat analysis application that enables a deeper level of visibility with full packet capture and session analysis. Download this freeware version now to begin analyzing your network traffic and mitigating risks today.

(DOWNLOAD)

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Interactive Threat Analysis Demo: How to Gain Deeper Visibility and Protection

by RSA, The Security Division of EMC

August 2009 - (Free Research)

View this webcast to explore how to gain a deeper level of network visibility to thwart emerging threats and reduce risk with an interactive threat analysis application. Explore how NetWitness Investigator works, its benefits and how you can take advantage of them with this complimentary training session.

(WEBCAST)

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DWP: Social Media Strategies and Idea Street

by ComputerWeekly.com

April 2012 - (Free Research)

David Cotterill, head of innovation at the Department for Work & Pensions (DWP), explains how he using social media to help drive innovation in this short presentation.

(PRESENTATION)

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BlueNET Technologies, see how a yacht chartering company can analyze its revenue and reservations using interactive dashboards by IBM

January 2012 - (Free Research)

Watch this brief virtual seminar and learn how a yacht chartering company can analyze its revenue and reservations using interactive dashboards.

(VIRTUAL SEMINAR)

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Attain Insight, See how a governmental agency can improve its fisheries resource management with interactive, map-based dashboards, reports and analysis. by IBM

October 2011 - (Free Research)

See how a governmental agency can improve its fisheries resource management with interactive, map-based dashboards, reports and analysis.

(PRODUCT DEMO)

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Change++: See how a hotel finance manager gained new business insights using interactive dashboards to improve performance. by IBM

October 2011 - (Free Research)

See how a hotel finance manager gains new business insights using interactive dashboards to improve performance.

(WEBCAST)

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Interactive Classroom: Automating Disaster Recovery with Virtualization by Dell, Inc.

March 2012 - (Free Research)

Virtualization has introduced technologies that allow for a more efficient and simple restoration of data and services after a disaster. In this interactive classroom, we cover what you need to know about implementing a disaster recovery strategy, taking advantage of DR tools and setting processes and policies.

(VIRTUAL SEMINAR)

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Using Deduplication in Backup Systems – Interactive Resource Center by Quantum Corporation

October 2010 - (Free Research)

Data Deduplication has gained a lot of traction in the backup and recovery world over the past few years. This interactive classroom features exclusive lessons designed to get IT administrators up to speed on this technology and how it affects the entire IT market.

(VIRTUAL SEMINAR)

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Quantum Interactive Classroom: Dedupe for Backup by Quantum Corporation

May 2010 - (Free Research)

This interactive classroom features exclusive expert content designed to get IT administrators up to speed on deduplication. The classroom includes a video that explores the different types of deduplication and how these technologies help IT pros optimize and enhance already existing storage infrastructures.

(VIRTUAL SEMINAR)

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Server Virtualization Basics Interactive Classroom by Dell and VMware

September 2011 - (Free Research)

This comprehensive interactive classroom explores what you need to know about server virtualization, and provides insights, analyses, and answers to FAQs.

(VIRTUAL SEMINAR)

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Advanced Server Virtualization Interactive Classroom by Dell and VMware

March 2011 - (Free Research)

It's easy to get started with virtualization, but it takes a lot of work to create a true virtual infrastructure. The Advanced Server Virtualization Interactive Classroom covers these steps -- and some pitfalls you may encounter along the way.

(RESOURCE CENTER)

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