Calls clinical White Papers, Calls clinical Software, Calls clinical Research, Hardware and Services

Rebroadcast IBM Watson and Medical Records Text Analytics by IBM

March 16, 2012 - (Free Research)

No, IBM is not going on the game show circuit, but IBM will make Watson’s full human language understanding deep question and answer system (DeepQA) available to healthcare in the near future for many use cases benefiting providers and payers.

(WEBCAST)

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Hitachi Clinical Repository by Hitachi Data Systems

February 15, 2012 - (Free Research)

This resource explores how health care facilities can address today's multidepartmental digital imaging conundrum with enterprise-level data management.

(WHITE PAPER)

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Intelligent Health Care by SearchHealthIT.com

August 17, 2011 - (Free Research)

Clinical decision support technology takes business intelligence (BI) to the next level by offering caregivers evidence-based, best-practice information, providing automated responses in response to patient data and much more. Inside this e-book, learn how your healthcare facility can benefit from clinical BI tools.

(EBOOK)

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Health Care Business Intelligence and Analytics Report by SearchHealthIT.com

September 28, 2011 - (Free Research)

Explore the impact of business intelligence in provider settings, and the results of the SearchHealthIT.com reader survey, in this exclusive report.

(ANALYST REPORT)

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Archiving for Small To Medium Hospitals by Iron Mountain

March 08, 2012 - (Free Research)

This resource explores a vendor neutral enterprise archive solution that addresses the size and scale of a small or medium hospital’s enterprise storage requirements.

(WHITE PAPER)

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Healthcare Analytics Expert Panel: A Deeper Dive by IBM

March 16, 2012 - (Free Research)

This is a rare chance to gain new perspectives on the challenges AND innovations in the healthcare industry today and how ACM and content analytics can are helping health care providers and payers gain better insights into clinical decisions and operational processes.

(WEBCAST)

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Active Analytics: Driving Informed Decisions Leading to Better Clinical and Financial Outcomes by InterSystems Corporation

May 25, 2012 - (Free Research)

This white paper showcases how Integrated Delivery Networks (IDNs) can utilize real-time analytics to improve performance and drive more informed decisions. Additionally, learn how your facility can apply these analytics to improve patient care.

(WHITE PAPER)

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Moving from Paper to Electronic Health Records: Optimizing the Transition by Iron Mountain

December 31, 2011 - (Free Research)

This white paper presents transformational approaches and strategies for moving clinical documentation processes to EHRs, as well as an overview of types and stages in the journey to electronic records as well as considerations for provider organizations.

(WHITE PAPER)

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BI Trends in Health Care by SearchHealthIT.com

August 17, 2009 - (Free Research)

Analyzing clinical data can accomplish many goals: Improving patient care through understanding trends and showing paths to improvement, enhancing research and creating business efficiencies and cutting operational costs. Inside this expert e-book, learn how to take advantage of business intelligence and data analytics at your healthcare facility.

(EBOOK)

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Case Study: Nuvasive Supports its Virtualized Environment with Compellent SAN by Dell, Inc.

June 29, 2011 - (Free Research)

NuVasive needed a shared storage solution to take full advantage of the high-availability and disaster-recovery benefits of server virtualization. Read this case study to learn more.

(CASE STUDY)

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Make Healthcare Smarter with IBM Content and Predictive Analytics by IBM

March 16, 2012 - (Free Research)

This webcast introduces IBM Content and Predictive Analytics for Healthcare, the first Ready for Watson solution.

(WEBCAST)

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Philips Medical Systems Cures Storage Heartache with the Intel® Entry Storage System SS4000-E by Intel Corporation

January 04, 2008 - (Free Research)

Using two of the Intel SS4000-E storage servers mirrored for additional redundancy, Philips has cut about USD 10 thousand off the storage cost for more than one terabyte of data by eliminating the need to buy expensive optical disks.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 16, 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Call Recording with BlackBerry Smartphones by BlackBerry

May 03, 2012 - (Free Research)

<p>Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise. </p>

(WHITE PAPER)

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FCR Done Right! by Enkata Technologies

April 26, 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation

March 2012 - (Free Research)

This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.

(WHITE PAPER)

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The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge

September 2011 - (Free Research)

Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.

(WHITE PAPER)

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Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.

March 2006 - (Free Research)

As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 2011 - (Free Research)

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

(WHITE PAPER)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Adapt your contact center for increased customer satisfaction by inContact

January 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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The Five Fundamentals for a Successful FCR Program by Enkata Technologies

April 2012 - (Free Research)

This paper outlines the five fundamentals for a successful FCR program.

(WHITE PAPER)

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