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Cisco ASA 5500 Series by Cisco Systems, Inc..
The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more...
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Foglight - Application Management to Unify IT and the Business by Dell Software.
Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire more...
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The Path to Enterprise Desktops: From Personal Computer to Personalized Computing by AMD and VMware, Inc..
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If You Teach a Customer to Fish: The Power of Web Self-Service by Epicor Software Corporation

November 2008 - (Free Research)
This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. 
(WHITE PAPER) READ ABSTRACT |

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects

crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com. 
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Multi-channel Self-service for Telecommunications Businesses by Aspect

March 2014 - (Free Research)
For the telecommunications (telco) industry, product and price advantages are difficult to maintain, so it often boils down to customer service. To achieve competitive advantage, telco companies have to provide top-notch service to customers demanding 24/7 service via a multitude of channels -- but how? 
(WHITE PAPER) READ ABSTRACT |

SIP and the Art of Converged Communications by Global Knowledge

June 2013 - (Free Research)
Session Initiation Protocol (SIP) is an internet signaling protocol, developed by the IETF (starting in 1996), for establishing, maintaining, and tearing down sessions between a variety of real-time media, including voice, video, and chat. This white paper is going to look at the way SIP is used in the converged Unified Communications environment. 
(WHITE PAPER) READ ABSTRACT |

Cisco 2800 Series by Cisco Systems, Inc.

The Cisco 2800 Series features the ability to deliver multiple high-quality simultaneous services at wire speed up to multiple T1/E1/xDSL connections. 
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Implementing Metadata-Driven ETL Using Semantic Types by Expressor Software

October 2011 - (Free Research)
Read this white paper to learn how you can overcome many data integration challenges. 
(WHITE PAPER) READ ABSTRACT |

Turning Social Media into a Game-Changing Customer Care Channel by Aspect

May 2013 - (Free Research)
Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations. Access this whitepaper to learn how combining contact center best practices with social media CRM technologies can increase the effectiveness of your customer interactions. 
(WHITE PAPER) READ ABSTRACT |

ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy by Genesys

December 2012 - (Free Research)
This case study reveals how Canadian insurer ICBC built a flexible, cutting-edge contact center as a key part of its customer-centric strategy, enabling the company to improve routing flexibility, increase customer satisfaction, and more. 
(CASE STUDY) READ ABSTRACT |

Guide: Desktop Authority Password Self-Service by ScriptLogic Corporation

June 2009 - (Free Research)
Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. 
(WHITE PAPER) READ ABSTRACT |

PBX Buying Guide: How to Choose the Right Phone System for Your Business by Fonality Inc.

August 2010 - (Free Research)
While moving to an IP phone system will bring great advantages, the more options, features, functions and capabilities that are available, the more decisions the buyer has to make. That makes it crucial to thoroughly understand your needs before you buy. In this guide are seven steps to help in that process. 
(WHITE PAPER) READ ABSTRACT |

Maintaining 3G and 4G/LTE Quality of Service by Gigamon

October 2012 - (Free Research)
This white paper details the need for visibility to sustain quality service for users while also staying innovative. 
(WHITE PAPER) READ ABSTRACT |

To Pump up Data Volume, Connect Customer Channels by SearchCRM

December 2013 - (Free Research)
In this chapter of our e-book series Improving the Customer Experience Through Technology, CRM professionals explain what it takes to maintain a single view of a customer's history and contact information, how multichannel organizations keep all that data in order -- and how they keep it from falling into the wrong hands. 
(EGUIDE) READ ABSTRACT |

Desktop Virtualization with Citrix XenDesktop - 3 Easy Steps to a Better Desktop by Citrix

December 2008 - (Free Research)
The complexity and cost of running and maintaining the desktop has reached new heights in today's progressively mobile and global business environment. In this paper, we'll take a look at the factors that are changing the world of the desktop and rendering traditional desktop lifecycle management obsolete. 
(WHITE PAPER) READ ABSTRACT |

Hilton Reservations Worldwide by Aspect

March 2008 - (Free Research)
Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management. 
(CASE STUDY) READ ABSTRACT |

Improved Manageability and Availability Spur Move to Virtualize Desktops by AMD and VMware, Inc (E-mail this company)

July 2007 - (Free Research)
Many companies have turned to virtualization technologies for their servers and in their data centers to simplify administration and to reduce management chores and operating costs while maintaining reliability and safeguarding against disasters. Companies are now looking to apply the same technology to their desktop computers. 
(WHITE PAPER) READ ABSTRACT |

Employee-owned Smartphones: Seize the Opportunity by BlackBerry

September 2011 - (Free Research)
It’s no longer feasible for an IT department to ignore the smartphone push from the majority of the employee population. IT management must attempt to channel the chaos and determine ways to embrace the personal mobility wave while maintaining effective security and management measures, especially in relation to the corporate network. 
(WHITE PAPER) READ ABSTRACT |

Verity Credit Union Streamlines Application Access, Reduces Helpdesk Costs and Improves Customer Service by Imprivata

February 2010 - (Free Research)
This case study shares one credit union's experience with an authentication solution that helped it efficiently manage user access across all applications without hindering productivity or adding costs. 
(WHITE PAPER) READ ABSTRACT |

Ten Key Steps to Effective Succession Planning by Halogen Software

August 2008 - (Free Research)
Read this whitepaper to learn 10 Key Steps to Effective Succession Planning. It also discusses best practices, replacement planning, talent pools, and the aging workforce. 
(WHITE PAPER) READ ABSTRACT |

Three Keys to Effective Service-oriented Architecture Governance by Accenture

June 2008 - (Free Research)
While most leading companies' IT organizations are well on the way to adopting service-oriented architecture capabilities, many find their progress slowed by questions about who owns business services. 
(WHITE PAPER) READ ABSTRACT |

PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™ by PistolStar, Inc.

August 2009 - (Free Research)
PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives. 
(PRODUCT OVERVIEW) READ ABSTRACT |

PCI Compliance Made Simple by Alert Logic

March 2007 - (Free Research)
This white paper helps to simplify and provide a deeper understanding of the PCI DSS v1.1, discusses best practices to achieve PCI compliance, and identifies which of these requirements can be satisfied by Alert Logic. 
(WHITE PAPER) READ ABSTRACT |

PCI Compliance Made Simple by Alert Logic

February 2008 - (Free Research)
Major data breaches have caused untold damage. These unfortunate events have led to the creation of a data security standard (PCI DSS) that all payment card industry members must comply to. This white paper helps to simplify and provide a deeper understanding of the PCI DSS v1.1 and discusses best practices to achieve PCI compliance. 
(WHITE PAPER) READ ABSTRACT |

Improving Business Continuity for the Remote Office by Avocent

February 2008 - (Free Research)
Can you cost-justify complete infrastructure redundancy across multiple sites for the sake of improved business continuity? Learn about other ways to insure your IT is always on. 
(WHITE PAPER) READ ABSTRACT |

Employee-owned Smartphones: Seize the Opportunity by BlackBerry

July 2010 - (Free Research)
With the increasing demand for employees to use personal smartphones for work-related duties, IT management must take a leadership role in setting up mobile strategies, new policies, and a fresh approach to allowing smartphones access to corporate resources. Continue reading to learn more. 
(WHITE PAPER) READ ABSTRACT |

Taleo Research White Paper - Career Site 2.0: Taking the Lead in the War for Talent by Taleo

February 2008 - (Free Research)
This paper focuses on the next generation of corporate career websites, the candidate experience, and the opportunities to implement Web 2.0 features and functionality to gain competitive advantage in the midst of a war for talent. 
(WHITE PAPER) READ ABSTRACT |

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