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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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SharePoint Designer 2010 Beta (32 bit) by Microsoft Corporation India Pvt Ltd

December 08, 2009 - (Free Research)
Download the Beta version of SharePoint Designer 2010, the tool of choice for the rapid development of SharePoint applications. 
(TRIAL SOFTWARE) READ ABSTRACT |

Sage ERP X3 provides clean solution for Avmor Ltd. by Sage North America

October 08, 2010 - (Free Research)
This paper explains how Avmor requires sophisticated tools to manage its complex operations, and after careful searching they found Sage ERP X3 to be the tool of choice. Continue reading to learn how Avmor almost immediately started enjoying the benefits of SAGE ERP X3. 
(CASE STUDY) READ ABSTRACT |

Securing your Private Keys as Best Practice for Code Signing Certificates by VeriSign EMEA

July 28, 2011 - (Free Research)
This paper examines recent security breaches such as Stuxnet, and offers best practice measures, especially for the Windows platform, that can help to safeguard private keys so that your company doesn't become tools of malicious hackers. 
(WHITE PAPER) READ ABSTRACT |

Tools for Team Development: Why Vendors are Finally Getting it Right by Microsoft

December 01, 2008 - (Free Research)
This is an important moment in the evolution of development tools and they have more to offer than they did ten years ago. This analyst white paper reviews today's software development tools and how they are now able to help optimize the end-to-end development process. 
(WHITE PAPER) READ ABSTRACT |

Red Hat CloudForms: Cloud Resource Management the Right Way by Red Hat

November 27, 2013 - (Free Research)
This whitepaper covers a set of management tools that can handle anything your virtual infrastructure environment can throw at you. 
(WHITE PAPER) READ ABSTRACT |

Database Crime Scene Prevention by Imperva

February 20, 2009 - (Free Research)
This article examines known attacks, methods, and tools used by criminals, as well as emerging exploit categories used to break into a database, establish control, compromise the system, steal the data, and cover up the tracks. Read this short article to learn best practices for protecting databases against these attack methods. 
(TECHNICAL ARTICLE) READ ABSTRACT |

Using mobile phones to manage mobile workers’ expenses by ComputerWeekly.com

November 22, 2010 - (Free Research)
The tool of choice to the highly mobile workforce is the  mobile phone. From customer contact and records keeping, through calendaring and scheduling to mapping and news feeds, the  mobile phone is usurping the laptop as the main point of technology for the road warrior. 
(WHITE PAPER) READ ABSTRACT |

Why Your Organization Needs to Implement DLP by Trend Micro, Inc.

July 15, 2010 - (Free Research)
Outbound content sent from any communications tools or stored on laptops and removable storage devices must be monitored and managed in order to minimize risk and to ensure that the content is appropriate and in compliance with an organization’s policies, statutory obligations and industry best practices. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

5 Secrets to SQL Server Availability by Marathon Technologies

September 28, 2009 - (Free Research)
The following five secrets to affordable SQL availability will help you to implement a SQL environment with little or no downtime, zero data loss, and no added IT complexity. 
(WHITE PAPER) READ ABSTRACT |

Using Classification to Manage Email Policy for the Enterprise by TITUS

May 2008 - (Free Research)
Email has historically been a weak link in organizational security. Classification and policy based strategies enable email to be managed more securely and effectively. Email classification is a technique for adding metadata and visual labels to email. 
(WHITE PAPER) READ ABSTRACT |

Best Practices in Instant Messaging Management by Dell Software

October 2008 - (Free Research)
Instant messaging is a powerful tool, but is your organization protected from malware/viruses, reduced productivity and accidental transfer of sensitive documents? Read this paper to learn how to mitigate these risks. 
(WHITE PAPER) READ ABSTRACT |

Seagate NAS - What's Driving Data Security and Remote Access Inside by Seagate Technology

February 2014 - (Free Research)
Check out this brief, 1-page resource that delivers a NAS solution that provides simple, scalable and cost-effective ways to store and serve files securely over the network. 
(WHITE PAPER) READ ABSTRACT |

The GeoTAX ® Enterprise Tax Management solution by Pitney Bowes Group 1 Software

The GeoTAX ® Enterprise Tax Management solution provides you with the necessary tools to centralize all your corporate tax jurisdiction processing needs and supports critical tax compliance issues. 
(SOFTWARE PRODUCT)

Managing and Optimizing the Call Center by Aspect

September 2013 - (Free Research)
In this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools. 
(EGUIDE) READ ABSTRACT |

Call Center Analytics: The Bottom Line by Genesys

November 2013 - (Free Research)
This expert e-guide homes in on customer experience analytics and the tools and strategies that lead to success. Also inside, separate contact center analytics fact from fiction. 
(EGUIDE) READ ABSTRACT |

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Cisco Unified Communication Manager - Digit Manipulation by Global Knowledge

May 2013 - (Free Research)
Review why we would need to modify either the calling-party or called-party number, or both, to accommodate the various dial-plans that a phone call might encounter. We will also reviewed the tools available to us, as well as the various locations the modifications can be performed. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Multichannel Contact Centers: Metrics and Realities by Five9

June 2014 - (Free Research)
This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside. 
(EGUIDE) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize Its Call Center Operations by AMD and VMware, Inc.

March 2008 - (Free Research)
IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

TechNet Webcast: Lync for Mobile Devices (Level 200) by Microsoft

May 2012 - (Free Research)
This webcast explores the many productivity-boosting features found in the Microsoft Lync 2010 mobile clients. optimized for mobile connectivity, this will help your mobile workers communicate more easily than ever before, even while on the go. 
(WEBCAST) READ ABSTRACT |

IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
(ASP & SOFTWARE PRODUCT)

Why Workforce Management and Contact Centers Should go Hand-In-Hand with Customer Experiences by Aspect

March 2014 - (Free Research)
In this expert e-guide, learn why companies should focus on an "outside-in" approach to customer experience management (CEM) and workforce management. Discover how "workforce management gives you the tools to manage and optimize staff and, in doing so, keep your costs as low as possible" according to DMG Consulting's Donna Fluss. 
(EGUIDE) READ ABSTRACT |

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