Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

SharePoint Designer 2010 Beta (32 bit) by Microsoft Corporation India Pvt Ltd December 08, 2009 - (Free Research) Download the Beta version of SharePoint Designer 2010, the tool of choice for the rapid development of SharePoint applications.  (TRIAL SOFTWARE) READ ABSTRACT |

Application Explosion: How to Manage Productivity and Security by Lumension January 31, 2013 - (Free Research) This paper discusses the risks of uncontrolled applications, best practices for controlling those applications, and the array of choices available, exploring the attributes of Microsoft's built-in tools, of free and open source software, and of third-party commercial application control systems.  (WHITE PAPER) READ ABSTRACT |

Sage ERP X3 provides clean solution for Avmor Ltd. by Sage North America October 08, 2010 - (Free Research) This paper explains how Avmor requires sophisticated tools to manage its complex operations, and after careful searching they found Sage ERP X3 to be the tool of choice. Continue reading to learn how Avmor almost immediately started enjoying the benefits of SAGE ERP X3.  (CASE STUDY) READ ABSTRACT |

Securing your Private Keys as Best Practice for Code Signing Certificates by VeriSign EMEA July 28, 2011 - (Free Research) This paper examines recent security breaches such as Stuxnet, and offers best practice measures, especially for the Windows platform, that can help to safeguard private keys so that your company doesn't become tools of malicious hackers.  (WHITE PAPER) READ ABSTRACT |

Tools for Team Development: Why Vendors are Finally Getting it Right by Microsoft December 01, 2008 - (Free Research) This is an important moment in the evolution of development tools and they have more to offer than they did ten years ago. This analyst white paper reviews today's software development tools and how they are now able to help optimize the end-to-end development process.  (WHITE PAPER) READ ABSTRACT |

Database Crime Scene Prevention by Imperva February 20, 2009 - (Free Research) This article examines known attacks, methods, and tools used by criminals, as well as emerging exploit categories used to break into a database, establish control, compromise the system, steal the data, and cover up the tracks. Read this short article to learn best practices for protecting databases against these attack methods.  (TECHNICAL ARTICLE) READ ABSTRACT |

Using mobile phones to manage mobile workers’ expenses by ComputerWeekly.com November 22, 2010 - (Free Research) The tool of choice to the highly mobile workforce is the  mobile phone. From customer contact and records keeping, through calendaring and scheduling to mapping and news feeds, the  mobile phone is usurping the laptop as the main point of technology for the road warrior.  (WHITE PAPER) READ ABSTRACT |

Why Your Organization Needs to Implement DLP by Trend Micro, Inc. July 15, 2010 - (Free Research) Outbound content sent from any communications tools or stored on laptops and removable storage devices must be monitored and managed in order to minimize risk and to ensure that the content is appropriate and in compliance with an organization’s policies, statutory obligations and industry best practices. Read this paper to learn more.  (WHITE PAPER) READ ABSTRACT |

5 Secrets to SQL Server Availability by Marathon Technologies September 28, 2009 - (Free Research) The following five secrets to affordable SQL availability will help you to implement a SQL environment with little or no downtime, zero data loss, and no added IT complexity.  (WHITE PAPER) READ ABSTRACT |

Planning, Analysis and Forecasting - Demo by IBM August 09, 2012 - (Free Research) This brief webcast details one analytics option that will seamlessly move between your personal, workgroup and enterprise requirements, helping you gain greater insights quicker and easier than ever before. Watch this now to learn real-life use cases for this innovative option.  (WEBCAST) READ ABSTRACT |

Using Classification to Manage Email Policy for the Enterprise by TITUS May 2008 - (Free Research) Email has historically been a weak link in organizational security. Classification and policy based strategies enable email to be managed more securely and effectively. Email classification is a technique for adding metadata and visual labels to email.  (WHITE PAPER) READ ABSTRACT |

Best Practices in Instant Messaging Management by Quest Software, now a part of Dell October 2008 - (Free Research) Instant messaging is a powerful tool, but is your organization protected from malware/viruses, reduced productivity and accidental transfer of sensitive documents? Read this paper to learn how to mitigate these risks.  (WHITE PAPER) READ ABSTRACT |

The GeoTAX ® Enterprise Tax Management solution by Pitney Bowes Group 1 Software The GeoTAX ® Enterprise Tax Management solution provides you with the necessary tools to centralize all your corporate tax jurisdiction processing needs and supports critical tax compliance issues.  (SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Company September 2009 - (Free Research) Spain's La Caixa bank wanted to expand into international markets, but reaching new customers meant amping up its customer service experience. Read this brief case study to discover how La Caixa chose a contact center outsourcing service to improve its customer experience management, boost its competitive position, and ultimately drive growth.  (CASE STUDY) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize Its Call Center Operations by AMD and VMware, Inc. March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.  (WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems April 2008 - (Free Research) By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.  (WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT)

TechNet Webcast: Lync for Mobile Devices (Level 200) by Microsoft May 2012 - (Free Research) This webcast explores the many productivity-boosting features found in the Microsoft Lync 2010 mobile clients. optimized for mobile connectivity, this will help your mobile workers communicate more easily than ever before, even while on the go.  (WEBCAST) READ ABSTRACT |

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT)

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.  (WHITE PAPER) READ ABSTRACT |

Is it time to reevaluate your workforce management tools? by ClickSoftware February 2013 - (Free Research) Workforce management (WFM) tools are no longer a nice-to-have. In order to be successful in today's mobile, global market you need WFM practices that keep your business running smoothly. Access this e-guide to discover why legacy WFM tools are falling short and learn key factors to consider when upgrading your WFM system.  (EGUIDE) READ ABSTRACT |

Speech Analytics - The Power of Simplicity by Calabrio, Inc. June 2011 - (Free Research) This overview examines the power of Speech Analytics technology to extend resources and expand knowledge.  (WHITE PAPER) READ ABSTRACT |

Improving First-Call Resolution with Team Collaboration Technology by GoToAssist November 2010 - (Free Research) How can support reps quickly solve problems when they reach a dead end? Is there an easy way to bring experts into a support session without hindering the customer experience? This white paper will examine key customer support challenges and reveal the many advantages of collaborative remote support.  (WHITE PAPER) READ ABSTRACT |

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