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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

May 06, 2011 - (Free Research)
Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems. But there's another money-saving option for contact centers: third-party owned and operated hosted services. Before you decide which model to use, there's another factor you should consider: Total cost of ownership (TCO). 
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Debunking Security Concerns with Hosted Call Centers by inContact

January 10, 2011 - (Free Research)
This paper discusses the different layers requiring security, how security should be addressed in each layer, and how to select a qualified hosted call center provider. Read this white paper to learn more. 
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Avaya IP Office Release 6: Small Office Deployment & TCO vs. ShoreTel IP Phone System by Avaya

September 02, 2011 - (Free Research)
Read this white paper for a comparison of Avaya's IP Office and ShoreTel’s IP Phone System. Then discover how Avaya IP Office uses a scalable system that minimizes power consumption and avoids the need for a dedicated Windows server system in sub-20 person offices. 
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The Blueprint to Contact Center Modernization- Replacing Your ACD by Genesys

November 14, 2013 - (Free Research)
Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case. 
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Comparing the total Cost of ownership of TDM and SIP Contact Centers by Genesys

November 30, 2012 - (Free Research)
This resource compares the total cost of ownership of traditional Time Division Multiplex (TDM) and Session Initiation Protocol (SIP) contact centers. Read on to learn how the right contact center infrastructure can lead the way for success. 
(WHITE PAPER) READ ABSTRACT |

Desktop Virtualization with Citrix XenDesktop - 3 Easy Steps to a Better Desktop by Citrix

December 31, 2008 - (Free Research)
The complexity and cost of running and maintaining the desktop has reached new heights in today's progressively mobile and global business environment. In this paper, we'll take a look at the factors that are changing the world of the desktop and rendering traditional desktop lifecycle management obsolete. 
(WHITE PAPER) READ ABSTRACT |

Intelligent Data Management for SMBs by Dell, Inc.

January 26, 2009 - (Free Research)
The Intelligent Data Management (IDM) approach is used to simplify IT with products, services, and partnerships that make it easy and affordable for SMBs to manage and leverage their information from creation to end of life. 
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Developing an Enterprise Client Virtualization Strategy by Intel Corporation

November 2008 - (Free Research)
Intel conducted a series of studies to analyze the potential benefits of each technology and to begin to develop a targeted strategy for delivering client virtualization to our users. Read this document to review the findings. 
(WHITE PAPER)

5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices by LogMeIn, Inc.

April 2011 - (Free Research)
This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business. 
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The Truth About MPLS Security by Certes Networks

June 2011 - (Free Research)
If you are sending data over a “private” Wide Area Network (WAN) there is a dirty little secret your service provider doesn’t want you to know about. The truth is that these so-called private WANs offer no inherent security and they aren't really even private. 
(WHITE PAPER) READ ABSTRACT |

8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp.

May 2010 - (Free Research)
In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment. 
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Six Synergy Truths When Sourcing WFO & CCI From One Vendor by Genesys

March 2014 - (Free Research)
Many organizations are looking to outsource their contact center infrastructure or workforce optimization (WFO) in order to reduce costs and increase efficiency. However, some forward-thinking companies are outsourcing both from the same vendor, in an interconnected environment. 
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Introduction to Video Conferencing by Polycom, Inc.

July 2012 - (Free Research)
This resource explores how video conferencing can help your organization increase connectivity between your globally dispersed employees, partners, and customers. View now to learn the ins and outs of this technology and considerations to keep in mind when deploying it in your organization. 
(WHITE PAPER) READ ABSTRACT |

VOIP Infrastructure for the Evolving Enterprise: How to Control Costs, Mitigate Risk, and Ensure Service Levels in an Ever-Changing Network Environment by NET Quintum

November 2008 - (Free Research)
There are significant differences in VoIP hardware functionality that affect the cost, risk and consumption of staff resources. This white paper outlines what to consider when selecting a VoIP gateway/switching solutio 
(WHITE PAPER) READ ABSTRACT |

Online Training Case Study by SyberWorks, Inc.

December 2008 - (Free Research)
The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license. 
(CASE STUDY) READ ABSTRACT |

The Value of iLayer Management: A Technical Brief by Quantum Corporation

April 2010 - (Free Research)
The following paper examines Quantum’s new Scalar tape libraries with integrated iLayer management. This technology was developed to improve data backup, giving its tape libraries disk-like management features. Read this paper now to get an in-depth look at these new tools.     
(IT BRIEFING) READ ABSTRACT |

Client Computing with Virtual User Environment by Intel Corporation

November 2008 - (Free Research)
Intel IT developed a new computing approach that combines multiple emerging technologies, including client virtualization and streaming, to potentially transform the way we deliver computing to users. 
(WHITE PAPER)

Best Practices for Mobile Device Support by LogMeIn, Inc.

February 2012 - (Free Research)
Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices. 
(WHITE PAPER) READ ABSTRACT |

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.

The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. 
(HARDWARE PRODUCT)

The SMB IT Decision Maker’s Guide: How SaaS Can Benefit the IT Help Desk by BMC Software, Inc.

April 2011 - (Free Research)
Small and midsize businesses that are using software as a service (SaaS) to automate their IT help desk(s) and IT infrastructure are reporting significant savings. Check out this white paper to learn more about the benefits of SaaS. 
(WHITE PAPER) READ ABSTRACT |

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.

January 2012 - (Free Research)
Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term. 
(WHITE PAPER) READ ABSTRACT |

Desktop Delivery: Making Desktop Virtualization Work by Citrix

August 2008 - (Free Research)
This whitepaper discusses Desktop Virtualization and the impact on desktop management. It explores the challenges for desktop management in a pre-Desktop Virtualization world and issues that are not well addressed by Desktop Virtualization. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Eldorado Hotel Casino & Silver Legacy Resort Casino by NEC Corporation

August 2009 - (Free Research)
Read this case study to learn how Eldorado Hotel Casino & Silver Legacy Resort Casino enhanced guest experience, discovered new revenue streams, streamlined employee workflow, and lowered total cost of ownership by implementing UNIVERGE communications framework and servers. 
(CASE STUDY) READ ABSTRACT |

Reduce Your TCO with Automated Workspace Management by RES Software

February 2010 - (Free Research)
This white paper examines how to use automated workspace management products to reduce PC TCO by at least $197 per PC per year while maintaining end-user productivity. 
(WHITE PAPER) READ ABSTRACT |

Total Cost of Ownership (TCO) of Dell, HP, and IBM Blade Solutions by Dell, Inc. and Intel®

October 2008 - (Free Research)
This white paper examines the TCO of this blade solution at acquisition and at 1, 3, and 5 years. TCO includes hardware, support, management software, IO virtualization, power, cooling, network ports, and data center space. 
(WHITE PAPER) READ ABSTRACT |

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