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Experience a Smooth and Swift Backup Optimized for your Database by Oracle Corporation

April 24, 2012 - (Free Research)

This paper describes the Oracle Optimized Solution for Oracle Secure Backup. The solution includes optimized architectures for deploying Oracle Secure Backup software to provide data protection for Oracle engineered systems, including Oracle Exadata, SPARC SuperCluster, and Oracle Optimized Solutions.

(WHITE PAPER)

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Advanced Case Management: Making its Mark on Key Government Sectors by IBM

May 10, 2012 - (Free Research)

Government agencies are frequently adopting advanced case management strategies to automate processes, streamline practices and achieve better, swifter results. This paper from IBM discusses how advanced case management strategies are taking hold in today's agencies and how these practices can help foster more efficient, effective environments.

(WHITE PAPER)

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Get Your HR Department Back on Track in 5 Easy Steps

by Iron Mountain

March 13, 2012 - (Free Research)

Organizing, indexing and storing info is paramount to HR departments today. This paper offers up five best practices for elevated HR efficiency. Read this and learn why reducing paper, employing a hybrid approach based on both paper and digital records, and joining forces with a trusted partner can enable swifter and more efficient operations.

(EGUIDE)

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Advanced SIEM: How to Boost Legacy Solutions for Proactive Security

by Sensage, Inc.

February 29, 2012 - (Free Research)

Fighting against today’s threats requires more proactive, innovated strategies. But oftentimes, organizations are stuck with legacy implementations that can’t scale to meet demands. In this data sheet, discover how to enable advanced SIEM for mid-sized organizations and departmental deployments in large enterprises with Sensage Swift.

(DATA SHEET)

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CW+: How to produce a business case for software quality by ComputerWeekly.com

January 07, 2011 - (Free Research)

When a mission-critical application fails, the loss of business revenue is large and swift. Poor application quality causes highly-visible major outages; it also causes ongoing lapses in business performance thatare less visible, but steadily add up to substantial revenue loss.

(WHITE PAPER)

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Making Information Governance a Reality for Your Organization by SAP America, Inc.

May 15, 2012 - (Free Research)

This paper discusses the importance of information governance and how you can make it a reality within your organization.

(WHITE PAPER)

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Optimizing insurance claim management for successful outcomes by IBM

October 19, 2011 - (Free Research)

Insurance organizations are turning to advanced case management solutions to overcome challenges from manual processes and legacy systems no longer equipped to handle today's influx of info. This paper outlines how one advanced case management option can facilitate better collaboration and analytics, both of which can help detect fraud quicker.

(WHITE PAPER)

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Perform better with DevOPs by Hewlett-Packard Company

April 27, 2012 - (Free Research)

This exclusive interview with Sr. Systems Manager of Blue Cross Blue Shield Florida, Victor Miller, discusses how Blue Cross Blue Sheild optimized their development and operations with a system that improves collaboration between the teams.

(VIDEO)

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Building the IT economy: transforming your organisation by ComputerWeekly.com

September 21, 2010 - (Free Research)

Leaders in an IT-enabled economy will transform their organisations by using IT to manage business processes that enable change, meet customer expectations and adapt to the needs of their markets.

(WHITE PAPER)

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Boosting SQL-Based Decision Support Power and Performance with Dell’s Twelfth Generation Servers by Dell, Inc. and Intel

May 14, 2012 - (Free Research)

Are your decision-support systems and servers up to date, equipped to handle today's onslaught of data? Legacy systems are no longer viable. This paper explores the results of a research report about decision-support systems, highlighting how Dell's 12th-generation servers and solutions meet these evolving requirements based on users' responses.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 16, 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Call Recording with BlackBerry Smartphones by BlackBerry

May 03, 2012 - (Free Research)

<p>Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise. </p>

(WHITE PAPER)

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FCR Done Right! by Enkata Technologies

April 26, 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation

March 2012 - (Free Research)

This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.

(WHITE PAPER)

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The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge

September 2011 - (Free Research)

Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.

(WHITE PAPER)

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Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.

March 2006 - (Free Research)

As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 2011 - (Free Research)

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

(WHITE PAPER)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Adapt your contact center for increased customer satisfaction by inContact

January 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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The Five Fundamentals for a Successful FCR Program by Enkata Technologies

April 2012 - (Free Research)

This paper outlines the five fundamentals for a successful FCR program.

(WHITE PAPER)

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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation

January 2009 - (Free Research)

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

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