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Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps
July 06, 2010 - (Free Research)
Content Provided by Google. Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more.
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OSPF Scaling and Summarization by Global Knowledge
November 22, 2010 - (Free Research)
This paper examines the usefulness and goal of summarization. These goals consist of conserving RAM, bandwidth and CPU by hiding information from some of the routers.
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Podcast: NAS Modernization Oracle Sun ZFS Storage Appliance by Oracle Corporation
December 20, 2011 - (Free Research)
In this podcast, introduced by independent enterprise storage expert Stephen Foskett and Oracle’s Group Manager for NAS Storage Product Management Alex North, talk about the current state of NAS storage, and point out specific technologies that Oracle is leveraging in its new ZFS NAS platform. Listen now to learn more.
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Webcast: NAS Modernization Oracle Sun ZFS Storage Appliance by Oracle Corporation
December 15, 2011 - (Free Research)
In this webcast, introduced by independent enterprise storage expert Stephen Foskett and Oracle’s Group Manager for NAS Storage Product Management Alex North, talk about the current state of NAS storage, and point out specific technologies that Oracle is leveraging in its new ZFS NAS platform. Watch now to learn more.
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NAS Modernization: Oracle Sun ZFS Storage Appliance by Oracle Corporation
January 06, 2012 - (Free Research)
In this IT Briefing, introduced by independent enterprise storage expert Stephen Foskett and Oracle’s Group Manager for NAS Storage Product Management Alex North, talk about the current state of NAS storage, and point out specific technologies that Oracle is leveraging in its new ZFS NAS platform. View now to learn more.
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Storage Magazine October 2011 by SearchStorage.com
October 05, 2011 - (Free Research)
In the October 2011 cover story of Storage magazine, Phil Goodwin provides a status update on solid-state storage technology. Learn about the various use cases for solid-state storage and find out the different forms of solid-state technology on the market today.
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Data Deduplication Approaches: Solving Today's Most Common Backup Problems by Quantum Corporation
December 01, 2008 - (Free Research)
This Technology Brief discusses different approaches to data deduplication in the market today along with the pros and cons of each, and then matches some of the most common backup problems to a recommended deduplication approach. The brief close with a spotlight on Quantum's DXi7500 enterprise disk backup and replication system
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Live Volume Demo by Dell Compellent
May 09, 2011 - (Free Research)
Live Volume allows you to virtualize storage across various systems and rapidly relocates resources, providing continuous access and high availability for your enterprise, allowing for zero downtime. Check out this webcast to learn more!
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The Value of iLayer Management: A Technical Brief by Quantum Corporation
April 29, 2010 - (Free Research)
The following paper examines Quantum’s new Scalar tape libraries with integrated iLayer management. This technology was developed to improve data backup, giving its tape libraries disk-like management features. Read this paper now to get an in-depth look at these new tools.
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IDC Analyst Connection: How to Choose a Cost Efficient Data Protection Strategy by Acronis NEMEA
February 28, 2011 - (Free Research)
IT managers typically spend a substantial part of their budget on storage, usually more than they'd like to. Therefore, rethinking the approach to storage is one of the areas where there are huge savings and efficiencies to be had — particularly in data protection and disaster recovery. Read this analyst report to learn more.
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Building a Flexible Virtualized Compute Environment by Dell and VMware
October 04, 2011 - (Free Research)
This white paper looks at the challenges associated with virtualization deployments, such as managing workloads, and discusses the key components of a properly designed virtualized data center. It then presents innovative solutions that achieve the highest and most cost-effective virtualized performance — while aligning IT to business goals.
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Use effective call centers to build customer loyalty by Infor CRM
February 08, 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.
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CIO Research Whitepaper – Redefining Backup & Recovery: A Call to CIOs by CommVault Systems, Inc.
August 09, 2011 - (Free Research)
Backup and recovery as we know it is changing. Increasing complexity in the data center, including the rapid deployment of virtual servers, ever expanding compliance requirements, and increasing amounts of sensitive data on mobile devices has put more strain on backup and recovery.
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Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research)
The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
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Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research)
This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
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Cisco IP Phone Features by Global Knowledge
February 10, 2009 - (Free Research)
This paper explains various features (Softkeys) available to the phone while in a call state.
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Dell Virtual Desktop Infrastructure: Configuration Guide and Best Practices by Dell, Inc.
April 2011 - (Free Research)
Dell VRD provides a desktop replacement that is better than a standard desktop in many ways by centralizing management, making IT resources more efficient, improving data security and control, reducing support times, improving staff mobility, and improving the end-user experience.
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The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation
April 2011 - (Free Research)
This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more.
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Call Center Workforce Management Software Best Practices by Infor WFM Workbrain
January 2012 - (Free Research)
The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.
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OSPF Synchronization by Global Knowledge
November 2010 - (Free Research)
With IP there are two Link-State protocols in use OSPF (Open Shortest Path First) and IS-IS (Intermediate System to Intermediate System). Both work in much the same way, but OSPF is more commonly used. This white paper examines OSPF synchronization.
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