Calls Sheet White Papers, Calls Sheet Software, Calls Sheet Research, Hardware and Services

Data Sheet: File Migration for Windows and NetApp by Peer Software

January 24, 2012 - (Free Research)

This white paper introduces a new data migration solution designed specifically to ensure a smooth transition when bringing new storage online. In this paper, you'll learn today's best practices and key questions to consider before implementing new storage, and discover how this emerging migration solution can help your organization.

(WHITE PAPER)

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Data Sheet: Backup for Windows Servers by Peer Software

January 24, 2012 - (Free Research)

This white paper introduces a new server backup solution that can help meet today's biggest backup and recovery challenges. Designed to allow real-time disk-to-disk backup while keeping management costs low, this technology can both reduce your backup window and ensure your data is secured. Read on to learn more.

(WHITE PAPER)

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Composite Information Server 6.1 Data Sheet by Composite Software

February 02, 2012 - (Free Research)

This industry leading and innovative data virtualization approach to data integration enables you to more efficiently and effectively leverage valuable data that is scattered throughout your organization.

(WHITE PAPER)

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Data Sheet: Backup for Windows Laptops by Peer Software

January 23, 2012 - (Free Research)

This white paper is here to clue you in on everything laptop backup. In this paper you'll learn about the differences in requirements between on-site and remote backups, how to configure, deploy and monitor a remote backup solution in real time, and how to ensure efficient and secure data transfer from any location. Read on for more.

(WHITE PAPER)

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Data Sheet: File Sharing and Collaboration for Windows and NetApp by Peer Software

January 19, 2012 - (Free Research)

This brief paper details the challenges of traditional file sharing systems and highlights an enterprise collaboration tool that can better meet content management challenges.

(WHITE PAPER)

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Oracle Business Intelligence Enterprise Edition Plus 11G by Oracle Corporation

October 01, 2010 - (Free Research)

Read this data sheet to learn about all of the key features and benefits of this dynamic solution.

(DATA SHEET)

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Oracle Scorecard and Strategy Management by Oracle Corporation

June 21, 2011 - (Free Research)

This data sheet details how Oracle Scorecard and Strategy Management extends the Oracle Business Intelligence Enterprise Edition with capabilities that enable strategic goals to be communicated across the organization and monitoring progress over time.

(WHITE PAPER)

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Data Progression The Industry's Only Proven Automated Tiered Storage by Dell Compellent

May 10, 2011 - (Free Research)

Most of the established tiering "solutions" fail to deliver on the potential benefits of Automated Tiered Storage. Check out this brief data sheet to learn about the exception.

(DATA SHEET)

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DXi8500 Enterprise Powerful, Flexible Disk Backup Solution Leveraging Data Deduplication by Quantum Corporation

November 22, 2010 - (Free Research)

The DXi8500 is designed to anchor an Enterprise-wide data protection strategy that unifies disk, tape, and replication under common management. Check out this data sheet to learn how the DXi8500 can benefit your enterprise.

(DATA SHEET)

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Use effective call centers to build customer loyalty by Infor CRM

February 08, 2012 - (Free Research)

This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.

(EGUIDE)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 16, 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Cisco IP Phone Features by Global Knowledge

February 10, 2009 - (Free Research)

This paper explains various features (Softkeys) available to the phone while in a call state.

(WHITE PAPER)

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The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge

September 29, 2011 - (Free Research)

Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.

(WHITE PAPER)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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ExaGrid Appliance Product Line Configurations by ExaGrid Systems, Inc.

February 2012 - (Free Research)

ExaGrid’s disk-based backup with deduplication product line provides the only architecture in the market with a post process whereby you’re able to keep a full backup. Check out this resource to learn how.

(DATA SHEET)

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HP Fortify on Demand - Enterprise Software Security in the Cloud by Hewlett-Packard Limited

January 2012 - (Free Research)

HP Fortify on Demand is a SaaS testing solution that enables organizations to test the security of software quickly, accurately, affordably, and without any software to install or manage. View this paper to get a look into how this automated on-demand service works, explore use cases, and determine if this approach is right for you.

(DATA SHEET)

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The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation

April 2011 - (Free Research)

This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more.

(WHITE PAPER)

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Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs by Calabrio, Inc.

January 2012 - (Free Research)

Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes.

(WHITE PAPER)

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Call Center Workforce Management Software Best Practices by Infor WFM Workbrain

January 2012 - (Free Research)

The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.

(EGUIDE)

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Quantum DXi Solution Drives AAA Washington’s Backup Success by Quantum Corporation

July 2010 - (Free Research)

This case study examines AAA’s transition to Quantum DXi technology – both why they chose Quantum and how it was able to significantly improve their backup process.

(CASE STUDY)

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Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.

March 2006 - (Free Research)

As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.

(WHITE PAPER)

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Adapt your contact center for increased customer satisfaction by inContact

January 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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The power of Call Centers and Customer Loyalty by Infor CRM

February 2012 - (Free Research)

Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.

(EGUIDE)

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Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 2011 - (Free Research)

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

(WHITE PAPER)

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