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TechNet Webcast: Lync for Mobile Devices (Level 200) by Microsoft

May 07, 2012 - (Free Research)
This webcast explores the many productivity-boosting features found in the Microsoft Lync 2010 mobile clients. optimized for mobile connectivity, this will help your mobile workers communicate more easily than ever before, even while on the go. 
(WEBCAST) READ ABSTRACT |

Call Center Analytics: The Bottom Line by Genesys

November 11, 2013 - (Free Research)
This expert e-guide homes in on customer experience analytics and the tools and strategies that lead to success. Also inside, separate contact center analytics fact from fiction. 
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ROC Maestro for Open Systems by ROC Software

ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments. 
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Avaya IP Office Release 6: Small Office Deployment & TCO vs. ShoreTel IP Phone System by Avaya

September 02, 2011 - (Free Research)
Read this white paper for a comparison of Avaya's IP Office and ShoreTel’s IP Phone System. Then discover how Avaya IP Office uses a scalable system that minimizes power consumption and avoids the need for a dedicated Windows server system in sub-20 person offices. 
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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

May 06, 2011 - (Free Research)
Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems. But there's another money-saving option for contact centers: third-party owned and operated hosted services. Before you decide which model to use, there's another factor you should consider: Total cost of ownership (TCO). 
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Overcoming the Challenges of Green Procurement through eProcurement by Dimension Data Global

October 2008 - (Free Research)
This eBook discusses nine eProcurement best practices. It also demonstrates how they will help you reduce environmental waste while implementing and managing your Green purchasing program. 
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Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
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Log Management in the Cloud: A Comparison of In-House Vs. Cloud-Based Management of Log Data by Alert Logic

December 2008 - (Free Research)
This white paper presents some questions to consider when vetting your business needs against each type of log management model. 
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Help Desk vs. Service Desk: Which One is Right for You by Numara Software

March 2009 - (Free Research)
This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used. 
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The Truth about Agent Vs. Agentless Monitorinng: A Short Guide to Choosing the Right Solution by uptime software inc.

July 1967 - (Free Research)
When selecting an enterprise-level monitoring solution, one of the first decisions the IT department needs to make is whether to opt for an agent based, or agentless monitoring solution. This paper helps you arrive at a decision. 
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Security Vs. Flexibility: Must IT Management Choose? by Faronics

August 2008 - (Free Research)
This white paper focuses on how IT Managers can leverage Centralized Configuration Management (CCM) tools along with other techniques and tools to have it all: security, a uniform standard, and flexibility when needed. 
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Presentation Transcript: Cloud vs. Tape Backup by Iron Mountain

June 2012 - (Free Research)
Get Jon Toigo's take on cloud vs. tape backup in this presentation transcript. 
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Architecting a vCloud by VMware, Inc.

May 2011 - (Free Research)
If your organization has decided to take advantage of cloud computing benefits such as increased agility and flexibility, you may be wondering: Where is the best place to start? Read on for a guide to taking the first steps toward leveraging cloud computing across your organization. 
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End-to-End Secure Client to Cloud Access Presentation Transcript by Intel

May 2011 - (Free Research)
In this presentation transcript, gain helpful insight on the information security issues surrounding cloud computing, including: data confidentiality, identity and access management and more. Learn how you can protect your critical data in the cloud. 
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Inter-array tiering : HP vs. HDS vs. EMC by SearchStorage.com

March 2012 - (Free Research)
This guide explores inter-array storage tiering, and provides both an overview of storage tiering as a whole as well as a breakdown of three of today's top storage vendors' offerings in this space. Discover the pros and cons associated with this technology, and learn what direction this market may be headed toward in the future. Read on for more. 
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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

How to choose between scale-up vs. scale-out architecture for backup and recovery by ExaGrid Systems, Inc.

December 2012 - (Free Research)
In this white paper, you will gain insight on how to choose between scale-up verses scale-out architectures for backup and recovery. Explore the pros and cons of each and which one is more economical for your organization. 
(WHITE PAPER) READ ABSTRACT |

A Document Management System Is Only as Good as Its Index by Viking Software Solutions

April 2008 - (Free Research)
In a document management system, an index functions as the means to retrieve documents. Without retrieval capabilities, the content would merely take up space. This paper explains that, given this vital role, companies should give indexi.. 
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Exchange 2007: In-house vs. Hosted - 5 Myths Debunked by Intermedia

December 2008 - (Free Research)
In this Webinar, we explore the details of an Exchange 2007 migration and some of its most common ecosystem components, and how that deployment differs between an on-premise and a hosted solution. 
(WEBCAST) READ ABSTRACT |

Presentation Transcript: Expanding the Data Center - Traditional Deployments Vs. The Cloud Vs. Co-location by Horizon Data Center Solutions

March 2010 - (Free Research)
Read this presentation transcript to learn about different data center expansion options. Discover the pros and cons of colocation, cloud computing and IT outsourcing and determine which model is best for your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Enterprise Time and Attendance - Build Vs. Buy by Infor

January 2007 - (Free Research)
Explore the advantages, disadvantages, costs and risks of buying and building an enterprise time and attendance solution. 
(WHITE PAPER) READ ABSTRACT |

Hot Aisle vs. Cold Aisle Containment by APC by Schneider Electric

October 2010 - (Free Research)
This paper examines hot and cold air containment and highlights the reasons why hot aisle containment emerges as the preferred best practice. 
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Social Recruiting: How to Effectively Use Social Networks by Oracle Corporation

March 2014 - (Free Research)
This white paper explores the importance of developing a comprehensive social network recruiting strategy to deliver a true ROI from Facebook and LinkedIn. 
(WHITE PAPER) READ ABSTRACT |

Corporate Device Ownership and Top Security Concerns by BlackBerry

November 2013 - (Free Research)
This e-guide from the experts at SearchConsumerization.com compares the bring your own device (BYOD) and the corporate-owned, personally enabled (COPE) models of enterprise mobility. Also inside, uncover the perceptions and realities of BYOD security. 
(EGUIDE) READ ABSTRACT |

Deploying Firewalls throughout Your Organization by Cisco Systems, Inc.

November 2006 - (Free Research)
Firewall filtering at multiple internal and external network perimeters helps prevent unauthorized access to critical business information. 
(WHITE PAPER) READ ABSTRACT |

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