This paper discusses first contact resolution and the offerings for measuring success with FCR. 

No, IBM is not going on the game show circuit, but IBM will make Watson’s full human language understanding deep question and answer system (DeepQA) available to healthcare in the near future for many use cases benefiting providers and payers. 

Read this customer case study to see how Canadian mutual fund company AIC Ltd. leveraged Quantum's DXi™5500 disk backup solution featuring data deduplication and replication technology in order to drastically reduce backup time as well as cut storage costs and management. 

Contact Zone is open-source extract, transform and load (ETL), and data quality software. Easily build and manage data transformations to cleanse, update, standardize and enrich contact information, helping reduce costs, improve communications and easily integrate enterprise data. 

Read this white paper to learn about the hidden costs of records management. Access detailed worksheets that will allow you to estimate your own company's savings opportunities in leveraging a solution that manages both electronic and physical records. 

<p>With the heightened compliance regulations, your records management has never been more important. Read this e-book to discover: the importance of physical and digital records convergence, why data retention is a cross-departmental concern, new apps designed specifically for e-discovery, and the compliance risks associated with social media.</p> 

When the world’s largest offshore drilling company wanted to lower the risks and costs associated with the increase of records management regulations, it sought out a qualified vendor to help create enterprise-wide compliant records management program.  Discover how this organization was able to significantly improve its records management. 

Read this white paper to learn proper techniques and best practices for packaging and storing your physical documents and information in cartons to avoid risk and records exposure. Find tips on what to look for in a quality carton, how to know when your carton is too old and needs to be replaced, and how to properly pack your carton. 

This case study examines how one health care organization was able to recover and restore patient data within months of a major disaster. Read on to see how they did it. 

This paper outlines the findings of a survey of ECM decision makers as well as the implications and recommendations for compliance and records managers. 

Organizing, indexing and storing info is paramount to HR departments today. This paper offers up five best practices for elevated HR efficiency. Read this and learn why reducing paper, employing a hybrid approach based on both paper and digital records, and joining forces with a trusted partner can enable swifter and more efficient operations.