While having a data classification program in place, Microsoft needed a way to securely scan any managed spaced where sensitive data could be stored to gain a better understanding of their risks. Explore how they were able to meet their needs with a content-discovery solution, enabling regulated data discovery, compliance, data security and more. 

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

Access this white paper to learn how to build an operational FCR program without sacrificing your budget. 

This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have. 

Quantum's Encryption Key Manager (Q-EKM) is an Enterprise proven, easy-to-use solution for managing encryption keys across multiple Quantum libraries. 

This paper discusses first contact resolution and the offerings for measuring success with FCR. 

Deployment of a fixed asset management provides countless benefits ranging from prevention of overpayment on property tax and insurance, to  reducing the risk of non-compliance with Sarbanes-Oxley Act. Read this paper to learn about best practices for fixed asset inventory management and tips for implementing a successful inventory process. 

FoxT and Echelon One conducted a study to identify the persistent threats and appropriate actions that enterprises should consider when implementing effective server access controls. View now to uncover key findings and best practices for protecting against insider threats and the risk of theft and misuse of intellectual property and customer data. 

While email has become the most commonly used form of commercial communication, there are a number of inherent legal and security risks. In this resource explore the regulatory regime in the EU and United Kingdom relating to the use and storage of emails, and the legal consequences from unintentional or deliberate misuse. 

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.