Calls Practice Analyst White Papers, Calls Practice Analyst Software, Calls Practice Analyst Research, Hardware and Services

Analyst's take: Maximise success with Microsoft Dynamics by ComputerWeekly.com

March 09, 2011 - (Free Research)

Microsoft partners that follow a structured methodology to sell, deliver, and optimize Microsoft Dynamics solutions can reduce their own cost and risk, focus on core competencies, and ultimately increase profits and customer satisfaction.

(WHITE PAPER)

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One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.

September 22, 2011 - (Free Research)

Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

(WEBCAST)

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Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc.

May 2006 - (Free Research)

Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst.

(ANALYST REPORT)

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Password Management Survey by LEGACY - DO NOT USE - Siber Systems

September 2008 - (Free Research)

This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.

(WHITE PAPER)

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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation

January 2009 - (Free Research)

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

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Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.

March 2006 - (Free Research)

As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.

(WHITE PAPER)

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FCR Done Right! by Enkata Technologies

April 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 2011 - (Free Research)

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

(WHITE PAPER)

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Analyst's take: Benefits of Microsoft patterns and practices by ComputerWeekly.com

February 2011 - (Free Research)

Microsoft patterns and practices provides .NET developers with guidance, tools, libraries, and frameworks to help them build better applications. Development teams adopting patterns and practices achieved greater developer productivity and improved ongoing application management and application performance.

(WHITE PAPER)

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Analyst Insight: Is There a Smart City Market? by ComputerWeekly.com

May 2012 - (Free Research)

The value of the IT market for smart cities globally is approximately $35bn, according to this in depth analysis from Ovum.

(ANALYST REPORT)

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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

Application Modernization in Practice: How NewEdge Revolutionized Their Brokerage Operations with VMware vFabric by VMware, Inc.

February 2012 - (Free Research)

In this webcast, join IDC analysts to learn how one leading company is modernizing its approach to custom business applications and data infrastructure to enable the speed, scalability, and performance needed to drive revenue growth and cost savings in today's high-pressure environments.

(WEBCAST)

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Big Data and Agility Demands Threaten to Overwhelm Financial Institutions by Progress DataDirect

November 2011 - (Free Research)

This Gartner analyst report discusses the changing nature of data management tactics due to the demands of big data and the need for business agility in today's economy.

(ANALYST REPORT)

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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

Redefining Backup & Recovery: A Call to CIOs by CommVault Systems, Inc.

May 2012 - (Free Research)

Modernizing your IT environment can be a futile development if you don't keep your backup and recovery operations up to speed.

(WHITE PAPER)

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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

Windows 7 and AppLocker by Global Knowledge

January 2010 - (Free Research)

Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.

(WHITE PAPER)

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Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company)

March 2008 - (Free Research)

In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.

(VIDEOCAST)

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Tape Vaulting: What You Need to Know About Tape Backup and Archiving by Iron Mountain

March 2012 - (Free Research)

Check out this presentation transcript featuring insight from ESG Senior Analyst David Chapa for today's best tape vaulting practices. Find out the cost of available tape vaulting services, learn how offsite tape storage costs are determined, discover how to negotiate SLAs and whether or not to encrypt tapes before shipping them offsite.

(PRESENTATION TRANSCRIPT)

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VDI TCO Analysis for Office Worker Environments by Intel

February 2012 - (Free Research)

This white paper presents a cost/benefit analysis of VDI based on research, surveys, benchmarks, and analyst reviews. Find out how this architecture compares to traditional PCs and obtain key findings and best practices for success.

(WHITE PAPER)

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Nimble employers turn to agile project management by ComputerWeekly.com

November 2010 - (Free Research)

In spirit, both traditional and agile project delivery embody similar principles and practices that aim to deliver measurable results

(WHITE PAPER)

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Using Predictive Analytics to Overcome APM Obstacles by Netuitive

February 2012 - (Free Research)

Organizations are increasingly adopting application performance management (APM) to manage business services, but many are surprised with the challenges that are accompanying the benefits. In this transcript, Gartner analyst Will Cappelli shares tips and best practices for getting the most out of your APM investment through predictive analytics.

(PRESENTATION TRANSCRIPT)

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Using Predictive Analytics to Overcome APM Obstacles by Netuitive

February 2012 - (Free Research)

Organizations are increasingly adopting application performance management (APM) to manage business services, but many are surprised with the challenges that are accompanying the benefits. Watch this webcast to hear Gartner analyst Will Cappelli's tips and best practices for getting the most out of your APM investment through predictive analytics.

(WEBCAST)

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Simplifying Entry-Level Backup/Recovery — Quantum Offers New Scalability for the SMB by Quantum Corporation

December 2009 - (Free Research)

In order to deal with unprecedented data growth, small and medium sized businesses (SMBs) need to look into solutions tailored to their specific and changing needs. Read this analyst brief to learn SMB storage best practices, and learn about Quantum’s new additions to the SMB storage market.

(ANALYST BRIEF)

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