Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 

As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments. 

Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP. 

Meeting room technology problems are a genuine and largely ignored burden on large British organisations - a single IT manager is called upon to solve 447.2 incidents a year per company. 

Typical IT departments feature islands of isolated infrastructure, leading to inefficient use of servers. The "application grid" concept allows data centres to run more efficiently, using less hardware and less software. This paper explains. 

When IBM Cognos users complement their deployments with formal training services, end users become more productive, report building costs are reduced, and more end users adopt IBM Cognos tools such as BI and PM. 

Discover what IT can do to embrace consumerization - the latest IT trend. Learn how to get the best of both worlds: letting your employees pick their device of choice and the security your network needs. 

Typically, the IT operations team's main focus is on maximizing availability and performance of servers. And many times they ignore the need for security, assuming that added security software will affect performance, leaving servers completely vulnerable. This brief explores the need for IT operations teams to address security and risk management. 

In this paper, explore the increasing need to secure users and their devices requesting access to corporate networks, and uncover the necessary policies and approaches for using NAC to support guest networking and BYOD. 

This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. 

This paper describes how Immidio Flex Profiles can help you address the challenges of managing Group Policy, Profiles, Folder redirection and more. Find out how you can keep user workspaces tidy with Immidio Flex Profiles, and reap additional benefits. 

<p>Access this essential white paper to discover the six top problems in your data center and how to effectively address them. Learn how to manage a multivendor environment, virtualize without vulnerability, take advantage of the private cloud and more.</p>