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The Gear That Propels Ford SYNC - Case Study by Microsoft December 11, 2012 - (Free Research) To meet growing consumer demands for in-vehicle connectivity to GPS systems, MP3 music players, and mobile phones, the Ford Motor Co. needed a cost-effective, efficient way to enable the required inter-system integration. Read this brief case study overview to discover the embedded systems integration platform that helped Ford achieve its goals.  (CASE STUDY) READ ABSTRACT |

Computer Weekly – 20 March 2012: The open data revolution by ComputerWeekly.com March 20, 2012 - (Free Research) In this week’s Computer Weekly, Cabinet Office minister Francis Maude talks about releasing government datasets to the public and why open data will drive the next industrial revolution. We also review the latest test version of Windows 8 and see how it shapes up for tablet computers and business users and much more.  (EZINE)

Computer Weekly 1 November 2011: Read this week's issue of the UK's leading technology publication, with the latest news, analysis and opinion for IT managers by ComputerWeekly.com October 28, 2011 - (Free Research) In this week's Computer Weekly, we examine the IT challenges facing retailers in a world of multi-channel shopping; our latest Buyer's Guide looks at upgrading from Windows XP to Windows 7 as XP approaches the time Microsoft ceases support; and we kick-off this year's search for the most influential people in UK IT. Download the new issue now.  (EZINE) READ ABSTRACT |

Storage Magazine * January 2010: vSphere and Storage by SearchStorage.com January 13, 2010 - (Free Research) In the January 2010 issue of Storage magazine online, we turn our attention to vSphere. This VMware release included many features designed to ease the storage burdens that server virtualization can cause. Our cover story tells you how each feature works. Plus, read how Ford Motor Company solved capacity planning challenges.  (EZINE) READ ABSTRACT |

A New Era for Backup – Time to Replace Traditional (Dying) Methods by CommVault Systems, Inc. March 28, 2013 - (Free Research) Check out this informative paper now to learn why it's imperative that legacy backups be traded for modern data protection technologies. Explore the fundamentals of modern data protection, the downfalls of legacy backups and more!  (WHITE PAPER) READ ABSTRACT |

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.  (CASE STUDY) READ ABSTRACT |

Avaya Aura Contact Center Scripting Demystified by Global Knowledge May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.  (WHITE PAPER) READ ABSTRACT |

Case Study: Fast, reliable Payment Card Industry compliance by Dell SecureWorks UK July 16, 2012 - (Free Research) To avoid fines and meet an upcoming compliance deadline, call centre services provider, RESPONSE (Building Rewarding Relationships), needed to improve security. Read this paper to learn how the organisation secured an easily installed and managed security solution that could also be deployed in time to meet the looming deadline.  (WHITE PAPER) READ ABSTRACT |

Overhauling a Legacy Contact Center: Starting Steps by Five9 May 10, 2013 - (Free Research) Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.  (EGUIDE) READ ABSTRACT |

Improving Teammate Communication, Collaboration and Productivity on Task Order RFPS by SpringCM November 2008 - (Free Research) Concurrent Technologies Corporation (CTC) selected a solution called Privia by SpringCM that enable CTC to keep all teammates and internal participants on task without program manager or contract administrator intervention.  (CASE STUDY) READ ABSTRACT |

Seven Contact Center Trends You Can't Ignore by Siemens Enterprise Communications January 2013 - (Free Research) For customer service contact centers, it's critical to stay on top of the latest in technology and practices in order to provide your customers with the experience they expect. Check our this easy to read resource to discover 7 trends in contact center strategy, so that you can prepare your organization for what's to come  (WHITE PAPER) READ ABSTRACT |

Solutions to the Infrastructure Gap: The Good, The Bad, and The Ugly of First-Generation Network Technologies by TELoIP Inc. January 2011 - (Free Research) With the increase in demand for Internet applications, organizations are struggling to find the performance they require in their networks without increasing costs. This paper examines the benefits and detriments of Bonding, Load-Balancing, and MPLS network technologies.  (WHITE PAPER) READ ABSTRACT |

Running A Fully Controlled Windows Desktop Environment with Application Whitelisting by Bit9, Inc. June 2009 - (Free Research) Getting control over desktop PCs is fast becoming a major strategic objective of CIOs and IT departments. This whitepaper will discuss “The Five Elements of Desktop Control” and how each are required in order to fully realize the benefits of a controlled environment.  (WHITE PAPER) READ ABSTRACT |

Top Five Ways to Improve E-Discovery with Archiving by Symantec Corporation January 2008 - (Free Research) Organizations are increasingly being ordered to produce email messages and other files relevant to electronic discovery - and the penalties for noncompliance with a court's discovery order can be severe. Thus it is vital that every organization manage its electronic data for fast, easy, accurate retrieval when required.  (DATA SHEET) READ ABSTRACT |

Optimize server utilization in real time with HP Virtual Server Environment for HP Integrity servers by Hewlett-Packard Company December 2008 - (Free Research) Read this document to learn how HP Virtual Server Environment (VSE), the HP virtualization solution for HP Integrity servers, gives you the flexibility you need to increase the return on your IT investments and become more agile at the same time.  (WHITE PAPER) READ ABSTRACT |

Benchmarking in the contact center: Tips for managing what you measure by Avaya December 2010 - (Free Research) Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.  (WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

Cloud-based Contact Center Software Gives Expert Planet the Edge by Five9 January 2013 - (Free Research) View this white paper to learn more about the focus Expert Planet placed on cloud-based contact center from the beginning. It explores the development productivity gains and the greater efficiency achieved through Salesforce integration. Develop a better understanding of cloud-based benefits by reading this white paper now.  (WHITE PAPER) READ ABSTRACT |

Six Best Practices for Agent Knowledge Management by KANA (E-mail this company) June 2012 - (Free Research) Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.  (WHITE PAPER) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT)

Drive Sales Performance: Keys to preparing your reps for today's sale environment by SAVO Group September 2008 - (Free Research) View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.  (WEBCAST) READ ABSTRACT |

EcoPaper Customer Success Story by BlackBerry September 2011 - (Free Research) Access this case study to learn how Ecopaper equipped its sales force with BlackBerry® smartphones and deployed a mobile application called PWAP, from BlackBerry® Associate Alliance Member True Systems, to automate the sales process.  (CASE STUDY) READ ABSTRACT |

Computer Weekly – 16 October 2012: Delivering IT change at Royal Mail by ComputerWeekly.com October 2012 - (Free Research) In this week's Computer Weekly, we talk to Royal Mail CIO Catherine Doran about one of the UK's largest IT transformations. Software suppliers are under fire for the complexity of their licensing policies; we look at the issues. And we examine how to manage suppliers as firms increasingly turn to multiple outsourcing providers. Read the issue now.  (EZINE) READ ABSTRACT |

North Shore Medical Center Provides Better Support with AMD Processor-based Solutions by HP, Vmware and AMD July 2008 - (Free Research) Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.  (CASE STUDY) READ ABSTRACT |

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