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OSPF Scaling and Summarization by Global Knowledge

November 22, 2010 - (Free Research)

This paper examines the usefulness and goal of summarization. These goals consist of conserving RAM, bandwidth and CPU by hiding information from some of the routers.

(WHITE PAPER)

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Rebroadcast IBM Watson and Medical Records Text Analytics by IBM

March 16, 2012 - (Free Research)

No, IBM is not going on the game show circuit, but IBM will make Watson’s full human language understanding deep question and answer system (DeepQA) available to healthcare in the near future for many use cases benefiting providers and payers.

(WEBCAST)

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E-Guide: Top Server Virtualization Trends and Management Challenges by Dell and VMware

June 03, 2010 - (Free Research)

This expert E-Guide from SearchServerVirtualization.com discusses some of the obstacles facing administrators managing virtual environments. Explore the "side effects" virtualization can bring to the data center and learn how implementing a few new tools can help alleviate some of these pain points.

(EGUIDE)

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Virtualizing Microsoft Applications with VMware vSphere on Dell Servers and Dell EqualLogic Storage by Dell and VMware

December 01, 2009 - (Free Research)

Deploying VMware® vSphere™ 4 virtualization with 11th-generation Dell™ PowerEdge™ servers and Dell EqualLogic™ PS Series Internet SCSI (iSCSI) storage helps IT organizations confidently virtualize mission-critical Microsoft® applications and achieve outstanding performance, simplified management, and granular data protection.

(WHITE PAPER)

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Dell™ Reference Architecture Sizing and Best Practices for Microsoft® Exchange Server 2007 in a VMware® ESX Server Environment using EqualLogic PS Series Storage by Dell, Inc.

October 20, 2009 - (Free Research)

This paper describes the Dell Reference Architecture, a blueprint or a starting configuration, for Microsoft® Exchange Server 2007 in a virtualized server environment and provides guidelines for designing and sizing the storage for the same using Dell EqualLogic PS Series storage systems.

(WHITE PAPER)

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Server Virtualization for Small to Mid-sized Business Survey by Dell and VMware

April 29, 2010 - (Free Research)

What brand of servers do you currently have in place? What kind of virtualization software do you currently have installed in production? Take the "Server Virtualization for Small to Mid-sized Business Survey" to provide your input on virtualization for SMBs and learn about virtualization solutions from Dell and VMware.

(ASSESSMENT TOOL)

Survey: Server Virtualization for SMB Survey by Dell and Microsoft

April 29, 2010 - (Free Research)

In 2010, what are your plans for server virtualization? What key feature is most important to you when evaluating virtualization technologies for your organization? Take this survey to contribute your thoughts on server virtualization for SMBs!

(ASSESSMENT TOOL)

Nucleus Research Note: IBM Cognos Express by IBM

February 17, 2011 - (Free Research)

Learn how midsize companies can rapidly adopt Business Intelligence (BI) and Performance Management (PM) technologies while minimizing training, support and ongoing costs in this research note from Nucleus Research.

(WHITE PAPER)

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Dell 12G PowerEdge 12th Generation PowerEdge Servers by Dell, Inc. and Intel

April 03, 2012 - (Free Research)

Regardless of the geographic location of their data centres, companies must properly manage the server and storage resources within them. This video introduces a new approach to data centre management and details its essential technical characteristics and compelling benefits.

(VIDEO)

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Optimizing the Data Center with Energy Efficient Servers by Dell, Inc. and Intel

June 01, 2009 - (Free Research)

The Dell Energy Smart architecture provides a comprehensive, system-wide approach to balancing performance and energy use in new 11th-generation Dell PowerEdge servers - capabilities that are critical to simplifying IT and meeting the power and cooling challenges of enterprise data centers.

(WHITE PAPER)

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Servers for SMB Survey by Dell, Inc. and Intel

April 29, 2010 - (Free Research)

Take the "Servers for SMB Survey" and share your input on server selection, application upgrades, and processor selection & preferred vendors.

(ASSESSMENT TOOL)

Debunking Security Concerns with Hosted Call Centers by inContact

September 16, 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Call Recording with BlackBerry Smartphones by BlackBerry

May 03, 2012 - (Free Research)

<p>Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise. </p>

(WHITE PAPER)

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FCR Done Right! by Enkata Technologies

April 26, 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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Business Analytics: Nucleus Research Note - How Analytics Makes Midsize Companies More Profitable by IBM

October 25, 2011 - (Free Research)

Learn how you can improve operating results by enabling managers to make fact-based, data-driven decisions.

(WHITE PAPER)

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Gartner Next Generation Network IPS Research Note by McAfee, Inc.

December 06, 2010 - (Free Research)

Deep inspection network-based intrusion prevention continues to be a due-diligence security control. The near-term future of the intrusion prevention system market will be determined by the pace of innovation of another market: next-generation firewalls. Explore Gartner's evaluation of network IPS that places McAfee in the leaders' quadrant.

(WHITE PAPER)

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Brian Madden’s Notes on Storage for Desktop Virtualization Video by NetApp

July 12, 2010 - (Free Research)

While desktop virtualization and VDI are certainly becoming trendy, the reality today is that properly designing a system is still complex and a source of worry and confusion for many architects.

(VIDEO)

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Brian Madden’s Notes on Storage for Desktop Virtualization Podcast by NetApp

July 13, 2010 - (Free Research)

While desktop virtualization and VDI are certainly becoming trendy, the reality today is that properly designing a system is still complex and a source of worry and confusion for many architects.

(PODCAST)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation

March 2012 - (Free Research)

This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.

(WHITE PAPER)

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The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge

September 2011 - (Free Research)

Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.

(WHITE PAPER)

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Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.

March 2006 - (Free Research)

As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.

(WHITE PAPER)

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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

Clabby Report: Itanium: Slip/Sliding Away… by IBM

May 2011 - (Free Research)

This white paper describes numerous shortcomings with Itanium-based platforms, and notes that the Itanium "ecosystem" is in danger of collapse. Forward-looking CIOs should consider x86, POWER and mainframe architectures.

(WHITE PAPER)

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