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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc..
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Understanding Mobility Trends and Mobile Usage Among Business Users by iPass Inc. (E-mail this company)

March 14, 2012 - (Free Research)
Technology and data consumption are evolving faster than mobile networks are able to adapt; what we at iPass are calling “Mobile Darwinism.” Learn more as you explore mobility trends and mobile usage among business users. 
(WHITE PAPER) READ ABSTRACT |

Essentials of Secure Network Access for Remote Workers by Global Knowledge

December 17, 2013 - (Free Research)
In this white paper, you will discover two options that can maintain a company's network security while also meeting the ever-changing needs of today's constantly mobile workforce and consumer base. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Desktop Virtualization: Best Practices for a Seamless Deployment by Dell, Inc. and Intel®

March 30, 2012 - (Free Research)
In the past, virtualization was mainly focused on servers and storage, but today virtual desktop infrastructures (VDI) are becoming a go-to solution for resolving network bandwidth issues and improving mobile workforce management. Read this expert e-guide to review common desktop virtualization challenges and deployment best practices. 
(EGUIDE) READ ABSTRACT |

What's New in Wireless Networking and 802.11? by Global Knowledge

April 02, 2014 - (Free Research)
This exclusive white paper examines the ins-and-outs of wireless networking, discussing the current state 802.11 and what near-future developments you need to prepare for if you want to remain competitive. 
(WHITE PAPER) READ ABSTRACT |

CYOD: Hassle Free BYOD by Insight

April 24, 2014 - (Free Research)
This informative resource discusses a new approach to BYOD where employees choose their own device from a menu of pre-approved devices and plans, helping ease the burden of management for IT and allowing for improved efficiency. 
(WHITE PAPER) READ ABSTRACT |

Accelerate Business Through a Cost-efficient Virtual Workforce: Citrix Transforms IT into an On-Demand Service for Virtual Workers by Citrix

May 25, 2009 - (Free Research)
This white paper defines a virtual workforce, describes the challenges and requirements that organisations face when supporting a virtual workforce, and explains how Citrix solutions can address these requirements and scale accordingly to foster and support future growth. 
(WHITE PAPER) READ ABSTRACT |

Is it time to reevaluate your workforce management tools? by ClickSoftware

February 20, 2013 - (Free Research)
Workforce management (WFM) tools are no longer a nice-to-have. In order to be successful in today's mobile, global market you need WFM practices that keep your business running smoothly. Access this e-guide to discover why legacy WFM tools are falling short and learn key factors to consider when upgrading your WFM system. 
(EGUIDE) READ ABSTRACT |

Driving IT help desk efficiency with customer-centric remote support by GoToAssist

May 01, 2008 - (Free Research)
Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly 6 December 2011: Read this week’s issue of the UK’s leading technology publication, featuring news on open data, cyber security and our social media awards by ComputerWeekly.com

December 02, 2011 - (Free Research)
In this week's Computer Weekly, we examine the economic benefits of plans to release more government data for wider re-use by software developers. We announce the winners of our Social Media Awards, and hear what the IT industry thinks of the new UK cyber security strategy. Download the new issue now. 
(EZINE)

Distributed Workforce Management in the Cloud: Spreading IT Security Wherever Employees Roam by MessageLabs Symantec Hosted Solutions

January 14, 2011 - (Free Research)
Todays wireless work environment poses new challenges for IT departments who must monitor and secure the online interactions of highly distributed and roaming workers. Companies are calling on security experts who can help organizations more effectively manage and protect their distributed workforce via the cloud. 
(WHITE PAPER) READ ABSTRACT |

How to Power Workforce Mobility with VDI by Citrix

January 08, 2014 - (Free Research)
This brief resource reveals how virtualization technology helps meet a wide array of virtualization goals, from enabling BYOD to transforming call centers, and provides a desktop virtualization solution checklist to help you pick your solution. 
(WHITE PAPER) READ ABSTRACT |

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.

September 16, 2009 - (Free Research)
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. 
(WHITE PAPER) READ ABSTRACT |

Pros and cons of WFM in the call center by Infor WFM Workbrain

January 05, 2012 - (Free Research)
The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM. 
(EGUIDE) READ ABSTRACT |

Managing Security on Mobile Phones by Nokia

January 11, 2008 - (Free Research)
This paper describes the challenges of provisioning and managing security in mobile phone environments and how a well-designed deployment system can alleviate these challenges. 
(ANALYST REPORT) READ ABSTRACT |

Cisco Unified Communications: New Deployment Models for Communications and Collaboration by Cisco Systems, Inc.

July 27, 2011 - (Free Research)
This whitepaper examines the differences between the options and show you how Cisco Unified Communications and Collaboration solutions give you the flexibility to determine the best option for your business. 
(WHITE PAPER)

VDI and Beyond: Addressing Top IT Challenges to Drive Agility and Growth by Citrix

January 02, 2014 - (Free Research)
This paper explores a collection of tools for delivering virtual applications and desktops that can help drive greater agility and productivity for a modern, mobile workforce. 
(WHITE PAPER) READ ABSTRACT |

VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
(CASE STUDY) READ ABSTRACT |

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.

January 2012 - (Free Research)
Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees. 
(WHITE PAPER) READ ABSTRACT |

Why Workforce Management and Contact Centers Should go Hand-In-Hand with Customer Experiences by Aspect

March 2014 - (Free Research)
In this expert e-guide, learn why companies should focus on an "outside-in" approach to customer experience management (CEM) and workforce management. Discover how "workforce management gives you the tools to manage and optimize staff and, in doing so, keep your costs as low as possible" according to DMG Consulting's Donna Fluss. 
(EGUIDE) READ ABSTRACT |

Managing and Optimizing the Call Center by Aspect

September 2013 - (Free Research)
In this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools. 
(EGUIDE) READ ABSTRACT |

Top Use Cases for Desktop Virtualization by Citrix

November 2013 - (Free Research)
This whitepaper outlines the top use cases for desktop virtualization and how it can help address the biggest pain points affecting IT today. 
(WHITE PAPER) READ ABSTRACT |

Top Use Cases for Desktop Virtualization by Citrix

January 2014 - (Free Research)
Find out what’s really driving businesses to deliver Windows-as-a-Service and empower their workforce get a better look at the true potential of desktop virtualization. 
(WHITE PAPER) READ ABSTRACT |

Kaspersky Endpoint Security 8 for Windows by Kaspersky Lab

October 2011 - (Free Research)
Organizations today must chose and implement the right tools to help control and manage the increasing array of applications, devices and Web content. In this report, uncover a comparative functionality evaluation of Kasperksy Lab’s Endpoint Security 8 for Windows and five other leading endpoint security suites. View now to explore key findings. 
(WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

Moving beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions

May 2008 - (Free Research)
In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. 
(WHITE PAPER) READ ABSTRACT |

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